Customer Reviews for Google Nest WiFi Smart Thermostat, Snow White (5951743)

Hi Richard, thanks for reaching out to our support team. We apologize for any inconvenience with the lengthy set up, causing you to hire a technician. If you need further assistance for any issue or support needs that may arise with you Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp

Hi Marc, thanks for letting us know about the issue. We´re sorry for any inconvenience you may be having. We recommend contacting your contractor for further help with the poor installation for your Nest Thermostat. You may also contact our support team to help check on your Nest Thermostat here: https://support.google.com/googlenest/gethelp

Hi giordi, thanks for letting us know about the issue. We´re sorry to hear that your Nest Thermostat disconnects from your Wi-Fi network. We appreciate that you tried to troubleshoot the issue. Here are some troubleshooting steps you can try to see if it might be helpful with the issue: 1. Restart your thermostat. - Go to Settings > Reset > Restart. 2. Reset and check your home's Internet connection. 3. Reset your Nest thermostat's network settings. - Go to Settings > Reset > Network settings > Choose Reset. 4. Check your router's firewall settings. 5. Check for possible sources of interference. Feel free to contact our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hi Jes313, thanks for the feedback that you shared about your experience with using the Nest Thermostat. We’re sorry to hear that it gives you an error message once per week, and having to reset the thermostat to get it to connect to your app again is not the ideal experience we want to share with you. We’re hoping to learn more about the error messages you receive so we can guide you with the right troubleshooting procedure. Please feel free to find us anytime here so we can work on improving your experience: https://support.google.com/googlenest/gethelp

Hi Kayl, thanks for sending in your feedback. We're sorry to hear that you're unable to get your Nest Thermostat to work. If you're willing, we'd recommend that you contact our support team so we can assist you in setting up your thermostat. We'd like to help improve your experience and have a working thermostat that you can use. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Matthew, thanks for posting your feedback. We can see that you're experiencing some difficulties with your Nest Thermostat. We'd recommend to check this link to learn more on how to control your Nest Thermostat manually: https://support.google.com/googlenest/answer/9248184 If you want to control your thermostat using the Google Home app you can follow the instructions here: https://support.google.com/googlenest/answer/9249866 Also, if you need further assistance or have additional questions about your Nest Thermostat you can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi scook, thanks for taking the time to share your feedback. We’re glad that you find Nest Thermostat great, and we do apologize if there are features that aren't yet available. Your feedback is important to us, and we’ll make sure to pass along the details of your feedback to the right team. If you need any help, feel free to contact our support team. We’re always here to help. You can reach out to us here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate you for sharing your feedback about the Nest Thermostat. It’s unfortunate to hear that you had installation problems and connectivity issues, and we apologize for the inconvenience it has caused. Your feedback goes a long way in helping us constantly improve our products and services by knowing what we can work on. We understand that you have upgraded to another thermostat model, and if you come across any concerns around its performance and functionality, let us know here and we’ll help you the best way we can: https://support.google.com/googlenest/gethelp