Customer Reviews for Google Nest WiFi Smart Thermostat, Snow White (5951743)
Item # : 24472703
Model # : 5951743
- Smart Thermostat
- 3.3" in diameter
Price is $122.49
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Over 30
1726 reviews
Most helpful positive review
Posted Mar 27, 2024
Nice Upgrade
Nice thermostat. Great price. Integrates well with my other Google devices and apps.
VS
Most helpful critical review
Posted Feb 24, 2022
Nasty Best
Impossible to connect and instructions- poor installation by contractor. Still not connected to my WiFi. Garbage!
Thermostat Guy
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Posted Mar 27, 2024
Nice Upgrade
Nice thermostat. Great price. Integrates well with my other Google devices and apps.
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Mo122
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Google LLC
Posted Apr 6, 2022
Great Thermostat
This was hard to install as we have a newer furnace and air conditioner. But after our heating man installed (in a mere matter of minutes) I love it. The ability to change the temperature away from the actual unit, whether in another room or away makes it perfect. I love the ability to turn on the air or heat before I get home. Totally worth getting.
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Mo122
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Google LLC
Posted Apr 6, 2022
Great Thermostat
This was hard to install as we have a newer furnace and air conditioner. But after our heating man installed (in a mere matter of minutes) I love it. The ability to change the temperature away from the actual unit, whether in another room or away makes it perfect. I love the ability to turn on the air or heat before I get home. Totally worth getting.
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Richard
Reviewed at:
Google LLC
Posted Mar 13, 2022
Great product
It took longer than expected to set it up. I had to hire an HVAC person to complete it. It has worked great since.
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Response from Staples :
Hi Richard, thanks for reaching out to our support team. We apologize for any inconvenience with the lengthy set up, causing you to hire a technician. If you need further assistance for any issue or support needs that may arise with you Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
March 14, 2022
Richard
Reviewed at:
Google LLC
Posted Mar 13, 2022
Great product
It took longer than expected to set it up. I had to hire an HVAC person to complete it. It has worked great since.
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Response from Staples :
Hi Richard, thanks for reaching out to our support team. We apologize for any inconvenience with the lengthy set up, causing you to hire a technician. If you need further assistance for any issue or support needs that may arise with you Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
March 14, 2022
Marc
Reviewed at:
Google LLC
Posted Feb 24, 2022
Nasty Best
Impossible to connect and instructions- poor installation by contractor. Still not connected to my WiFi. Garbage!
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Response from Staples :
Hi Marc, thanks for letting us know about the issue. We´re sorry for any inconvenience you may be having. We recommend contacting your contractor for further help with the poor installation for your Nest Thermostat. You may also contact our support team to help check on your Nest Thermostat here: https://support.google.com/googlenest/gethelp
February 24, 2022
Marc
Reviewed at:
Google LLC
Posted Feb 24, 2022
Nasty Best
Impossible to connect and instructions- poor installation by contractor. Still not connected to my WiFi. Garbage!
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Response from Staples :
Hi Marc, thanks for letting us know about the issue. We´re sorry for any inconvenience you may be having. We recommend contacting your contractor for further help with the poor installation for your Nest Thermostat. You may also contact our support team to help check on your Nest Thermostat here: https://support.google.com/googlenest/gethelp
February 24, 2022
giordi
Reviewed at:
Google LLC
Posted Feb 21, 2022
It's great...when it doesn't disconnect from the wifi
A few times it disconnects from Wi-Fi for no apparent reason and following the troubleshooting info takes you down a rabbit hole.
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Response from Staples :
Hi giordi, thanks for letting us know about the issue. We´re sorry to hear that your Nest Thermostat disconnects from your Wi-Fi network. We appreciate that you tried to troubleshoot the issue. Here are some troubleshooting steps you can try to see if it might be helpful with the issue:
1. Restart your thermostat.
- Go to Settings > Reset > Restart.
2. Reset and check your home's Internet connection.
3. Reset your Nest thermostat's network settings.
- Go to Settings > Reset > Network settings > Choose Reset.
4. Check your router's firewall settings.
5. Check for possible sources of interference.
Feel free to contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
February 22, 2022
giordi
Reviewed at:
Google LLC
Posted Feb 21, 2022
It's great...when it doesn't disconnect from the wifi
A few times it disconnects from Wi-Fi for no apparent reason and following the troubleshooting info takes you down a rabbit hole.
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Response from Staples :
Hi giordi, thanks for letting us know about the issue. We´re sorry to hear that your Nest Thermostat disconnects from your Wi-Fi network. We appreciate that you tried to troubleshoot the issue. Here are some troubleshooting steps you can try to see if it might be helpful with the issue:
1. Restart your thermostat.
- Go to Settings > Reset > Restart.
2. Reset and check your home's Internet connection.
3. Reset your Nest thermostat's network settings.
- Go to Settings > Reset > Network settings > Choose Reset.
4. Check your router's firewall settings.
5. Check for possible sources of interference.
Feel free to contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
February 22, 2022
Jes313
Reviewed at:
Google LLC
Posted Jan 31, 2022
It's great except....
My nest thermostat gives me an error message at least once per week. I have to physically reset the thermostat to get it to connect to my app again. It's not great for controlling my thermostat while away from the house.
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Response from Staples :
Hi Jes313, thanks for the feedback that you shared about your experience with using the Nest Thermostat. We’re sorry to hear that it gives you an error message once per week, and having to reset the thermostat to get it to connect to your app again is not the ideal experience we want to share with you. We’re hoping to learn more about the error messages you receive so we can guide you with the right troubleshooting procedure. Please feel free to find us anytime here so we can work on improving your experience: https://support.google.com/googlenest/gethelp
February 2, 2022
Jes313
Reviewed at:
Google LLC
Posted Jan 31, 2022
It's great except....
My nest thermostat gives me an error message at least once per week. I have to physically reset the thermostat to get it to connect to my app again. It's not great for controlling my thermostat while away from the house.
0up votes 0
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Response from Staples :
Hi Jes313, thanks for the feedback that you shared about your experience with using the Nest Thermostat. We’re sorry to hear that it gives you an error message once per week, and having to reset the thermostat to get it to connect to your app again is not the ideal experience we want to share with you. We’re hoping to learn more about the error messages you receive so we can guide you with the right troubleshooting procedure. Please feel free to find us anytime here so we can work on improving your experience: https://support.google.com/googlenest/gethelp
February 2, 2022
LucTech
Reviewed at:
Google LLC
Posted Jan 28, 2022
Easy to install and use
I had purchased a thermostat before the nest. I was going to have to pull a C wire. I found the Nest and took the other thermostat back. The Nest needed no modification to my system. It was easy to install. The programming is fairly easy. I’m still learning and tweaking in order to get the most efficiency from my system. I love how it communicates with my google home d...
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LucTech
Reviewed at:
Google LLC
Posted Jan 28, 2022
Easy to install and use
I had purchased a thermostat before the nest. I was going to have to pull a C wire. I found the Nest and took the other thermostat back. The Nest needed no modification to my system. It was easy to install. The programming is fairly easy. I’m still learning and tweaking in order to get the most efficiency from my system. I love how it communicates with my google home d...
Read full review
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Kayl
Reviewed at:
Google LLC
Posted Jan 26, 2022
Nest
I can't get to work so I can say if it's good or not. But seeing I can't get it working... and don't count on support.. it seem more bad than good....especially if I have to call a pro
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Response from Staples :
Hi Kayl, thanks for sending in your feedback. We're sorry to hear that you're unable to get your Nest Thermostat to work. If you're willing, we'd recommend that you contact our support team so we can assist you in setting up your thermostat. We'd like to help improve your experience and have a working thermostat that you can use. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
January 26, 2022
Kayl
Reviewed at:
Google LLC
Posted Jan 26, 2022
Nest
I can't get to work so I can say if it's good or not. But seeing I can't get it working... and don't count on support.. it seem more bad than good....especially if I have to call a pro
0up votes 0
0down votes 0
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Response from Staples :
Hi Kayl, thanks for sending in your feedback. We're sorry to hear that you're unable to get your Nest Thermostat to work. If you're willing, we'd recommend that you contact our support team so we can assist you in setting up your thermostat. We'd like to help improve your experience and have a working thermostat that you can use. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
January 26, 2022
Jennifer
Reviewed at:
Google LLC
Posted Jan 24, 2022
Its awesome
Love being able to talk and change anything. App is easy to use.
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Jennifer
Reviewed at:
Google LLC
Posted Jan 24, 2022
Its awesome
Love being able to talk and change anything. App is easy to use.
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Jeff N.
Reviewed at:
Google LLC
Posted Jan 24, 2022
Nest thermostat
Very easy to install, has a modern appearance and easy to setup.
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Jeff N.
Reviewed at:
Google LLC
Posted Jan 24, 2022
Nest thermostat
Very easy to install, has a modern appearance and easy to setup.
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Sam H
Reviewed at:
Google LLC
Posted Jan 24, 2022
Great Product
Very easy to install, the app walks you through the process step by step. Also, very easy to navigate through the menus. Not too many setting (which is nice), I especially like that I can control the thermostat anywhere as long as I have an internet connection. 10/10 would recommend this product.
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