Customer Reviews for InUSA Pilot 3-Piece Hardside Spinner Luggage Set, TSA Checkpoint Friendly, Black (IUPILSML-COA)
72 reviews
Most helpful positive review
Posted Apr 17, 2026
Beauty on the go!
I haven't had an opportunity to use this set yet, but I thoroughly checked it out and it seems durable.
VS
Most helpful critical review
Posted Apr 19, 2026
Pilot 20 Hardside Suitcase
The sides of this suitcase are not in the least bit hard. They were very flimsy. I can't imagine this unit lasting through many flights.
MLuttrull
Verified Buyer
Posted Apr 19, 2026
Pilot 20 Hardside Suitcase
The sides of this suitcase are not in the least bit hard. They were very flimsy. I can't imagine this unit lasting through many flights.
This review is for InUSA Pilot 20 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Wine (IUPIL00S-WIN)
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Verified Buyer
Posted Apr 17, 2026
Beauty on the go!
I haven't had an opportunity to use this set yet, but I thoroughly checked it out and it seems durable.
This review is for InUSA Pilot 3-Piece Hardside Spinner Luggage Set, TSA Checkpoint Friendly, Wine (IUPILSML-WIN)
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Verified Buyer
Posted Apr 15, 2026
only disappointment
There was a strong chemical odor that I am trying to remove.
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Blue (IUPIL00L-BLU)
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Verified Buyer
Posted Apr 14, 2026
Alot of suitcase for the money.
Bigger than I thought but that's on me. I'm not good with measurements. Alot of suitcase for the money. Nice color.
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Wine (IUPIL00L-WIN)
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Keith P
Verified Buyer
Posted Mar 28, 2026
Ok value for price
It is well designed but the "hard side" is a stretch. The sides are flimsier than expected. I am only going to use it once and I think it will be fine. Didn't cost much expect some cuts to material quality.
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Black (IUPIL00L-COA)
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Crap
Posted Feb 10, 2026
United destroyed this
It’s not hard. You are wasting money buying this vs fabric. Trip one cracked a little.Returning flight missing a chunk out of corner. Also the handle would collapse as i walked so it made the trip stressful
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Blue (IUPIL00L-BLU)
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Gail V
Posted Jan 8, 2026
Broke after 1 trip
One round trip flight and there’s a huge crack on the bottom near one of the wheels.
Wanted to love this because it was easy to handle and fairly lightweight, but I just got rid of a case I’d had for over 10 years. Such a disappointment.
Wanted to love this because it was easy to handle and fairly lightweight, but I just got rid of a case I’d had for over 10 years. Such a disappointment.
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Blue (IUPIL00L-BLU)
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Dawn
Verified Buyer
Posted Jan 5, 2026
Great Choice!
Very Light but Sturdy!
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Blue (IUPIL00L-BLU)
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Mrs. SJ
Posted Dec 17, 2025
Hardside broke
I just got back from my second trip with it. The plastic shell was broken. I liked the suitcase until now. It rolls beautifully and is a nice size. Evidently, the airline tossed it against something. It had a crack which quickly spread so that it is no longer usable.I'm disappointed.
This review is for InUSA Pilot 24 Hardside Suitcase, 4-Wheeled Spinner, Black (IUPIL00M-COA)
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Response from Staples :
Hi, I'm sorry to hear that your luggage is damaged. This does have a 10 year limited manufacturer warranty. You can contact InUSA customer support at  844‑554‑6872, that is strictly the luggage line. ^MS
Social Media, December 17, 2025
M.M.
Verified Buyer
Posted Oct 14, 2025
Go so far
lightweight and right size. Like the color. Zipper seems a bit flimsy which has me a bit worried. Waterproof which was great in the heavy rain we had this past Monday right when I needed to wheel the packed suitcase to an event for which I was tabling.
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Wine (IUPIL00L-WIN)
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SYED H.
Verified Buyer
Posted Oct 10, 2025
Luggage
Buy it just free
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Blue (IUPIL00L-BLU)
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5down votes 5
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SYED H.
Posted Oct 7, 2025
Luggage delivery
In this order there are 2 items but delivered 1. When I get remaining 1 ?
This review is for InUSA Pilot 24 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Blue (IUPIL00M-BLU)
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Response from Staples :
Hi Syed Please contact Customer Support at 1-800-333-3330 option 3 or via Chat on Staples.com. We'll be happy to look into it for you. ^MS
October 9, 2025
SUE T.
Verified Buyer
Posted Oct 2, 2025
Perfect
Lightweight perfect size has all the features I wanted at a low price.
This review is for InUSA Pilot 24 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Mustard (IUPIL00M-MUS)
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J.R.
Verified Buyer
Posted Sep 28, 2025
Good Durable Suitcase at a Great Price
So far I really like the InUSA Pilot 28 hardside suitcase. They real test comes when it goes out on the road for a longer period of time in a couple weeks. But so far I'm happy with it. Durable. Zipper seems solid. Price on sale was perfect for me.
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Wine (IUPIL00L-WIN)
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1down votes 1
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DEBRA S.
Verified Buyer
Posted Sep 27, 2025
Nice suitcase
The hardside suitcase has more space for packing on both sides. The soft side suitcase you have tojam everything in it
This review is for InUSA Pilot 24 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Wine (IUPIL00M-WIN)
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Z.V.
Verified Buyer
Posted Sep 19, 2025
Easy to manage
This luggage was perfect for my trip. Lightweight roomy and easy to manage while walking. I love it!
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Mustard (IUPIL00L-MUS)
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JENNIFER MASON V.
Verified Buyer
Posted Sep 1, 2025
Perfect Carry-on
Bought 4 of these in different colors for the family. The are great carry-ons! Perfect size sturdy and very smooth glide all the ways that you turn it.
This review is for InUSA Pilot 20 Hardside Carry-On Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Blue (IUPIL00S-BLU)
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DEBBIE B.
Verified Buyer
Posted Aug 28, 2025
carry on
Carryon was a good size. Pull up handle and wheels were a bit wobbly.
This review is for InUSA Pilot 20 Hardside Carry-On Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Blue (IUPIL00S-BLU)
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KAREN D.
Verified Buyer
Posted Aug 17, 2025
Good buy on Suitcase wheelie
Good vakue for the price and fast delivery
This review is for InUSA Pilot 28 Hardside Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Wine (IUPIL00L-WIN)
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N.C.
Verified Buyer
Posted Mar 10, 2025
TSA size luggage
I hant travelled with it yet. Seems to meet TSA requirements. Sturdy but lightweight. Price was good. Shipping fast. I would order this luggage again. Very satisfied.
This review is for InUSA Pilot 20 Hardside Carry-On Suitcase, 4-Wheeled Spinner, TSA Checkpoint Friendly, Mustard (IUPIL00S-MUS)
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