Customer Reviews for De'Longhi Stilosa 2-Cups Steam Espresso Machine, Black (EC260BK)

Thank you for your feedback! We are sorry that your unit is not working properly, and your unit is out of the warranty coverage period. Alternatively, you may also locate a service center near you through our website or by checking service centers in your local area.https://www.delonghi.com/en-us/authorised-service-centre. We appreciate your understanding, and thank you for considering De'Longhi for your future needs.

Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Hello, Thank you for leaving your review. We understand your concern regarding the label on the machine. The warning is required by the State of California under Proposition 65, which lists chemicals that could potentially cause cancer or reproductive harm. Please be assured that our products are designed and manufactured to meet all safety standards. For more information, you can visit www.delonghi.com/en-us/prop65.

Hello, We’re sorry to hear about the issues you’ve encountered with your EC260BK espresso machine. We understand how frustrating it must be to face warranty challenges, especially after your kitchen renovation. While the warranty is based on the manufacturing date, we recognize that this situation isn’t ideal. Unfortunately, without a receipt, returning the product to the store becomes difficult due to their return policy. We recommend reaching out to our customer support team again to explore any additional options that might be available. Thank you for sharing your feedback with us, and we’re sorry for the inconvenience caused. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-888-335-6644 for further assistance.

Hello, We’re truly sorry to hear about the issue with your machine. We understand how disappointing it can be when a part fails just after the warranty period, and we apologize for the inconvenience. Unfortunately, the replacement part you need is currently unavailable in Canada, and we understand that the cost is concerning. We recommend contacting our customer support team directly for further assistance and potential solutions. You can reach us Monday through Friday, 9 a.m. to 8 p.m., at 1-888-335-6644. Thank you for your understanding.

Hello, We apologize for the issues you’ve experienced with the unit. We understand how frustrating it can be when things aren’t working properly. If you're noticing any leaks or other concerns, please don't hesitate to contact us directly. Our customer service team is available Monday through Friday, from 9 a.m. to 8 p.m., and can be reached at 1-800-322-3848. We’re here to help and make sure everything is resolved to your satisfaction. Thank you for bringing this to our attention!

Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-888-335-6644.

Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-888-335-6644.

Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.