Customer Reviews for Shark Rocket Cordless Stick/Handheld Vacuum, Bagless, Blue Iris (IX141)

Hello, Thank you for taking the time to leave a review. We’re sorry to hear that your Shark Pet Cordless Stick Vacuum feels bulkier and less maneuverable than expected. Your feedback is valuable, and we’ll be sure to pass it along to our team for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We’re devasted to hear that your experience with the vacuum hasn’t met your expectations, especially with the issue of dog hair clogging the tube. We understand how frustrating that can be. Your feedback is greatly appreciated, and we’ll be sure to share this with our product team to help improve future designs. If you do require further assistance, we suggest contacting our support team via phone at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards Shark Clean

Hello there, Thank you for taking the time to leave a review. We're disappointed to hear that the battery life isn’t meeting your expectations—that’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We really appreciate you sharing that. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help, please give our team a call at 1-855-427-5127 so we can help with this. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. We understand this has caused a lot of frustration, and we're here to help. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hi there, Thank you for taking the time to share your experience with our Pet Cordless Stick Vacuum. We're truly sorry to hear that it hasn’t met your expectations, especially in a pet-friendly home. Your feedback about pet hair pickup and wheel performance is very concerning, and we’d like to help make this right. This isn’t the experience we aim to deliver, and we’d love the opportunity to troubleshoot or explore warranty options with you. Please reach out to our Customer Care team at 1-855-427-5127. We’re here to support you and ensure your floors get the care they deserve. Warm regards, Shark Clean US

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your vacuum is clogging easily and not meeting your expectations for pet hair. We understand how frustrating it must be to have to clean it out so often, and we appreciate your comments about the noise on carpet and the charge time. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean