Customer Reviews for Shark ION Handheld Vacuum, Bagless, Graphite (WV201)

Hi there, Thank you for taking the time to leave a review. Hearing about your experience with your WandVac is truly devastating. It’s great to know you own and love so many Shark and Ninja products, which makes it even more disappointing that the WandVac hasn’t met your expectations. Experiencing the same battery issue across multiple units is understandably frustrating, and we really appreciate you sharing this feedback. We’ll be sure to pass your comments along to the appropriate internal teams. If there’s anything more we can do to help or if you’d like to share additional details, we’d love to hear from you. Please feel free to reach out to our Customer Care team at: https://support.sharkninja.com/contact-us Kind regards, Shark Clean.

Hi there, Thank you for taking the time to leave a review. We can see why you’d be upset that your Shark is only designed to run for 10 minutes. Your feedback matters, and we’re committed to improving our products. We will absolutely share your insights with the relevant teams internally. If there’s anything we can do to make your experience even better or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, SharkClean NA.

Hi Jenn, Thank you for taking the time to leave a review. We truly appreciate your continued support and understand that we’ve fallen short this time. We’re committed to making things right and ensuring your experience reflects the quality you expect from us. We understand how frustrating this must be. Based on the suction power you’ve described, it seems the vacuum might not be performing as it should, and we'd like to help. We recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/WV200-Series-Shark-WANDVAC-Cordless-Handheld-Vacuum-Troubleshooting-Guide?redirect=false If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi Joe, Thank you for sharing your experience with us. We understand how frustrating it must be to have the newer models not perform as expected, especially after such great results with the older ones. We truly appreciate your feedback, as it helps us improve. Please contact us at https://support.sharkninja.com/contact-us so we can review your situation and assist you further. We want to make sure you get the best experience possible. Kind Regards, Shark Clean US.

Hi Mage, Thank you for taking the time to leave a review on our product. We're truly sorry to hear you aren't happy with your WANDVAC. We understand how frustrating poor suction can be and we'd like to take this opportunity to make things right. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET. We're looking forward to hearing from you. Sincerely, Shark Clean US

Hello there, Thank you for taking time to leave a review. We're genuinely sorry to hear that it hasn’t lived up to your expectations. It’s great to hear that you’re happy with the suction power, but the issue with the battery life is definitely concerning — especially since it’s affecting your ability to use the vacuum as intended. That’s not the experience we want for you. If you haven’t already, we recommend reaching out to our customer support team 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hi Rosemary, Thank you for sharing your experience, and we’re truly sorry to hear that your WANDVAC stopped working after just a few months. We understand how disappointing it is, especially when you’ve had great experiences with other Shark products in the past. Your feedback is important to us, and we’d love the opportunity to help. If you haven’t already, please reach out to our Customer Support team at 1-855-427-5127. We may be able to offer troubleshooting steps or explore warranty options depending on your situation. We appreciate your loyalty to Shark and hope to restore your confidence in our products. Warm regards, Shark Clean US

Hi there, Thank you for your feedback, and we’re disappointed to hear you’ve had trouble reinstalling the filter. We understand how frustrating that can be, especially when clear instructions aren’t readily available. To help you out, we’ve made the WANDVAC Owner’s Guide available online, which includes step-by-step instructions for filter maintenance and reinstallation. You can find it here: https://support.sharkninja.com/article/WV201-Shark-WANDVAC-Cordless-Handheld-Vacuum-Owner-s-Guide?redirect=false. If you’re still having trouble or need further assistance, our Customer Care team is happy to help at 1-855-427-5127. We appreciate you choosing Shark and hope we can get your vacuum back up and running smoothly! Warm regards, Shark Clean US

Hi there,\nThank you for sharing your experience with the WandVac. We’re glad to hear it’s been helpful for cleaning up around pet areas — but we’re truly saddened to hear about the difficulty you’ve had opening the filter compartment. That’s definitely not the ease-of-use we aim to deliver, and we understand how frustrating it must be when even two people can’t get it open.\nYour feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs. In the meantime, our Customer Care team would be happy to walk you through a few tips that might help with accessing the filter safely and easily.\nPlease don’t hesitate to reach out at 1-855-427-5127, as we’re here to help and want to make sure your WandVac continues to work well for you.\n\nWarm regards,\nShark Clean US

Hi Uriah, Thank you for taking the time to leave a review. We're very sorry to hear that your product stopped working after just three months. That is certainly not the experience we want for our customers. We would like to look into this further and see how we can help. Please contact our Customer Care team at 1 855 427 5127, available Monday to Friday 9am to 9pm EST and Saturday 9am to 6pm EST. We are here to support you. Kind regards, Shark Clean US

Hi Robbo, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark Wandvac has a short runtime. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. Based on the suction power you’ve described and the battery life, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean