Customer Reviews for Shark UltraCyclone Pet Pro+ Cordless Handheld Vacuum, Bagless, Black (CH951)

Hi there, Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you’ve had with the dustcup. That’s definitely not the ease and reliability we aim to deliver, and we understand how frustrating it must be to need a screwdriver just to empty your vacuum. Your feedback is important to us, and we’ve shared it with our product team for review. In the meantime, we’d love to help resolve this issue. Please reach out to our Customer Support team at 1-855-427-5127 so we can explore options for further assistance. We appreciate you choosing Shark and hope to restore your confidence in our products. Warm regards, Shark Clean US

Hi Lynne, Thank you for sharing your experience. We’re glad to hear the UltraCyclone Pet Pro is working well for you, but we’re truly sorry to hear about the frustration with the dust cup emptying process. That’s certainly not the hands-free convenience we aim to deliver, and we understand how inconvenient and messy that can be. Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs. We’d love the opportunity to assist you with tips that may make the emptying process easier or explore alternative solutions. Please feel free to reach out to our Customer Service team at1-855-427-5127, we’re here to help. Thank you again for your honest review and for being a Shark customer. Warm regards, Shark Clean US

Hi there, Thank you for sharing your honest feedback. We’re truly sorry to hear that the UltraCyclone hasn’t met your expectations. We understand how important performance and convenience are, especially when comparing with other brands. Your comments about the attachment length, battery life, and pet brush usability are incredibly helpful, and we’ll be sure to pass them along to our product development team. If you need any help with your product, please don’t hesitate to reach out to our team by phone at 1-855-427-5127 — we’re here to help. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that the nozzle for you Shark broke Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Hi Christine, Thank you for taking the time to leave your review regarding the warranty on your Shark Ultracyclone Pet Pro+ Cordless Handheld Vacuum. This isn’t our usual standard and we appreciate how frustrating this must be. We'll absolutely share your feedback regarding our warranty policies with the relevant teams internally. In the meantime, we looked into this further, and we see a replacement dust cup has been ordered for you. If you require further assistance with this order, please don't hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're saddened to learn that you've been experiencing this. Based on the performance you’ve described, it sounds like your motorized tool may not be working as it should. Kindly give our team a call at 1-855-427-5127; we’d love to help you, and ensure that you’re getting the most from your product. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. This isn’t our usual standard with the connection point, and we apologize for how frustrating this must be. We'd like to look into this further, please reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean