Customer Reviews for Google Nest Hub (Gen 2), Charcoal (GA01892-US)

Hi JPNES, thanks for your feedback on Nest Hub (2nd Gen). It's unfortunate to hear that you are experiencing some difficulty streaming the video feed from your security cameras. Here are some recommended steps to help you with the issue: - Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue. - You may also check for possible sources of interference such as the thick walls and appliances in your home. If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp

Hi JPNES, thanks for your feedback on Nest Hub (2nd Gen). It's unfortunate to hear that you are experiencing some difficulty streaming the video feed from your security cameras. Here are some recommended steps to help you with the issue: - Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue. - You may also check for possible sources of interference such as the thick walls and appliances in your home. If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp

Hi rawsax, we´re glad you liked Nest Hub (2nd Gen) and that you find it a great device. We appreciate your feedback and we´ll definitely pass this along to our product team and go back to the drawing board, since we´re always looking for ways to keep improving our products and services. For any other support needs you may have, you can always count on our support team. Simply reach out to us here: https://support.google.com/googlenest/gethelp

Hi rawsax, we´re glad you liked Nest Hub (2nd Gen) and that you find it a great device. We appreciate your feedback and we´ll definitely pass this along to our product team and go back to the drawing board, since we´re always looking for ways to keep improving our products and services. For any other support needs you may have, you can always count on our support team. Simply reach out to us here: https://support.google.com/googlenest/gethelp

Hi D James, thanks for your insights on Nest Hub (2nd Gen). We´re sorry to hear about your dissatisfaction with the number of icons on it. We value your feedback and we´ll make sure to pass this information along to our product team, since we´re always searching for ways to improve our products and services. For any other support needs, you may speak to any of our support agents here: https://support.google.com/googlenest/gethelp

Hi D James, thanks for your insights on Nest Hub (2nd Gen). We´re sorry to hear about your dissatisfaction with the number of icons on it. We value your feedback and we´ll make sure to pass this information along to our product team, since we´re always searching for ways to improve our products and services. For any other support needs, you may speak to any of our support agents here: https://support.google.com/googlenest/gethelp

Hi Chrissy, thanks for your insights. We're sorry to hear about your disappointment with the video call limitation for Nest Hub (2nd Gen). We value your feedback and we'll make sure to pass this along to the right team, since we're always searching for ways to keep improving our products and services. For any other support needs you may have with Nest Hub, please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi Chrissy, thanks for your insights. We're sorry to hear about your disappointment with the video call limitation for Nest Hub (2nd Gen). We value your feedback and we'll make sure to pass this along to the right team, since we're always searching for ways to keep improving our products and services. For any other support needs you may have with Nest Hub, please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi Grampywraith, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and it’s unfortunate to hear of your difficult experience with the setup. We can imagine how hard you tried to complete the setup, and we’re sorry that all your attempts have been unsuccessful. We’d like to help, and we’re hoping we can hear more about your feedback so we can figure out a way to provide you a better experience. Please reach out to our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hi Grampywraith, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and it’s unfortunate to hear of your difficult experience with the setup. We can imagine how hard you tried to complete the setup, and we’re sorry that all your attempts have been unsuccessful. We’d like to help, and we’re hoping we can hear more about your feedback so we can figure out a way to provide you a better experience. Please reach out to our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hi Raaaj, thanks for taking the time to share your feedback. We regret to hear that Nest Hub (2nd Gen) didn’t meet your expectations. Sometimes, your Nest Hub (2nd Gen) might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the Hotword. Retraining your device to better recognize your voice, and adjusting the Hotword sensitivity may fix the issue. Retrain Voice Match: - On your phone or tablet, open the Google Home app. - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match. - Tap Teach your Assistant your voice again and then Retrain. Adjust how sensitive Google Assistant is to Hey Google: - Open the Google Home app. - At the bottom, tap Home. - Select your speaker or Smart Display. - At the top right, tap Device settings > Audio > “Hey Google” sensitivity. - Choose how sensitive you want Google Assistant to be when it responds to you. We value your feedback as we are always working to improve our products and services. If you need assistance, you can always contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/googlenest/gethelp

Hi Raaaj, thanks for taking the time to share your feedback. We regret to hear that Nest Hub (2nd Gen) didn’t meet your expectations. Sometimes, your Nest Hub (2nd Gen) might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the Hotword. Retraining your device to better recognize your voice, and adjusting the Hotword sensitivity may fix the issue. Retrain Voice Match: - On your phone or tablet, open the Google Home app. - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match. - Tap Teach your Assistant your voice again and then Retrain. Adjust how sensitive Google Assistant is to Hey Google: - Open the Google Home app. - At the bottom, tap Home. - Select your speaker or Smart Display. - At the top right, tap Device settings > Audio > “Hey Google” sensitivity. - Choose how sensitive you want Google Assistant to be when it responds to you. We value your feedback as we are always working to improve our products and services. If you need assistance, you can always contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/googlenest/gethelp