Customer Reviews for Shark Stratos Corded Upright Vacuum, Bagless, Navy (AZ3002)

Hi Chris, Thank you for sharing your experience. A vacuum completely failing after just one year is definitely not what we want for our customers. Please reach out to us at https://support.sharkninja.com/contact-us o we can review the situation and assist you further. We’d love the opportunity to help resolve this for you. Kind Regards, Shark Clean US.

Hi there, Thank you for sharing your experience. It sounds like you’ve been a loyal Shark customer and were excited about this upgrade, so it’s disappointing to hear it hasn’t met your expectations, especially with the heavy shedding from your Great Pyrenees and Anatolian mix. Those breeds can definitely put a vacuum to the test! The issues you mentioned with the fin and brushroll clogging are not what we want for your cleaning routine. Thank you again for your feedback. It’s invaluable in helping us improve for pet owners like you. Kind Regards, Shark Clean US.

Hi Joe, Thank you for sharing your experience. We understand how disappointing it can be when the product feels heavier than expected and reassembling parts like the dust cup is challenging. Your feedback helps us identify areas for improvement. If you’d like assistance with assembly, please reach out to us at 1-855-427-5127. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean US.

Hi there, Thank you for sharing your feedback. We’re sorry to hear that the roller and attachments didn’t meet your expectations. It sounds frustrating when the product doesn’t perform as intended. Your comments about the roller performance and attachment options are valuable. We’d love to assist in reviewing any issue with the roller. Please give us a call at 1-855-427-5127. We’re open Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean.

Hi there, Thank you for sharing your thoughts with us. We are truly sorry to learn that the Shark Stratos didn't meet your expectations when compared to our previous models. Your feedback is greatly appreciated and will be shared with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you would like further information on how to maximize your vacuuming experience, please check out our Product Support section for guides and tutorials or contact our support team at 1-855-427-5127. We are always ready to assist and ensure your experience is a positive one. Sincerely, Shark Clean US

Hi Robert1, Thank you for taking the time to leave a review. We’re deeply unhappy that you're getting a plastic odor from your unit. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our team via phone at 1-855-427-5127, so we can further assist. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your vacuum hasn’t met your expectations over time, especially given the demands of a multi-pet household. While the HairPro brushroll is designed to handle pet hair, we understand that heavy use can lead to wear and maintenance challenges. We’d love the opportunity to make this right. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello, Thank you for taking the time to leave a review. This isn’t the experience we want our customers to have, and we’re eager to help here. Based on the experience you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean