Customer Reviews for Shark Stratos Corded Upright Vacuum, Bagless, Navy (AZ3002)

Hi there, Thank you for taking the time to leave a review. We’re sad that it didn’t work well with your washable area rugs and wasn’t the right fit for your space, and you have returned as a result of this. We understand how frustrating it is when a product performs well in some ways but doesn’t suit your specific needs, especially when maneuverability and usability are so important. Your feedback is really important and it will be shared with our teams in charge of product development. Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear about the wear on your PowerFins and the damage to your rugs, we understand how frustrating and disappointing this must be, especially after only a couple of years of use. PowerFins and similar floor-contact parts can wear down over time depending on usage, and this type of wear is considered normal use, so it isn’t covered under the warranty. We know that’s not the answer you were hoping for, and we truly regret the inconvenience this has caused. We’d still like to review your situation and see how we can help. Please reach out to us through our contact page: https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi there, Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about the disappointment and confusion surrounding your replacement unit. We completely understand how frustrating it must feel to receive a vacuum that doesn’t match the specifications you expected, especially when the model number appears unchanged. Your feedback about the differences in wattage, cord length, and the “X5” variant not being clearly communicated is incredibly important, and we sincerely apologize for the frustration this caused during your warranty replacement experience. We also appreciate your thorough notes on performance, design differences, and filtration. This level of detail helps our team identify where updates or clarifications may be needed, both in how products are represented and in how replacements are handled. We’re glad to hear that the power brush attachment worked well for you, but we’re sorry that other aspects didn’t meet the standard you were hoping for. If you’d like to speak with us further, please reach out to us at: https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi there, Thank you for sharing your experience with us. We truly appreciate your loyalty over the past 20 years, and we're sorry to hear that your recent experiences have not met your expectations. Your comments about declining performance are important, and we understand how disappointing that must feel, especially given your history with our products. We value feedback like yours because it helps us improve, and we'd love to see how we can make this right for you. If you'd like further information on how to maximize your vacuuming experience, please visit our website for manuals and guides. You can also contact our support team for assistance. We are always ready to assist and ensure your experience is a positive one. All applicable links are provided below. Guides and Manuals: https://support.sharkninja.com/product/shark-stratos-duoclean-powerfins-upright-vacuum/01tHs00000D0Uj5IAF?redirect=false Contact Page: https://support.sharkninja.com/contact-us Sincerely, Shark Clean

Hi there, Thank you for taking the time to leave a review on the Shark Stratos DuoClean. We completely understand how discouraging it can feel when you’ve invested your time, money, and trust into a purchase, only to find that it isn’t meeting your expectations. Your experience matters to us, and we’re truly sorry for any frustration this has caused. After reviewing our records, it appears that the units you've purchased are refurbished. Due to this, we’re unable to guarantee the same level of performance and reliability that you would typically expect from our new products. We know this may be disappointing, and we want to ensure you receive the support you need moving forward. Our dedicated team is ready to assist you with any questions or concerns. We kindly recommend reaching out to them at www.ConsumerServiceRefurbish.com or by phone at +1 (562) 946-3531. They are available Monday-Friday from 6:00 AM to 2:00 PM PST. Thank you for your patience and understanding at this time. Kind regards, Shark Clean

Hi Rave, Thank you for taking the time to leave feedback. We’re sorry to hear that you’re finding the new model a bit challenging to adjust to, especially since you loved the performance of your previous one. We understand how important consistency and reliable cleaning power are, and we appreciate you sharing your experience with us. If you’d like us to look into this further or provide any additional support, please reach out to us using the link below: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Rob, Thank you for taking the time to leave a review on our product. We’re truly sorry to hear that you’re experiencing issues with your Stratos and sincerely apologize for the inconvenience caused. We completely understand how frustrating this can be, and we’d love to help get things working again. To resolve this promptly, we recommend reaching out to our team through our support page, where our agents can assist you directly. Alternatively, you can refer to our self‑help guide for additional troubleshooting steps related to power to unit. We’re committed to improving your experience, and we appreciate the opportunity to make things right. All applicable links are provided below. Self-Help Guide: https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Sincerely, Shark Clean US