Customer Reviews for Shark Stratos Corded Upright Vacuum, Bagless, Navy (AZ3002)

Hello there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your vacuum hasn’t met your expectations over time, especially given the demands of a multi-pet household. While the HairPro brushroll is designed to handle pet hair, we understand that heavy use can lead to wear and maintenance challenges. We’d love the opportunity to make this right. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello, Thank you for taking the time to leave a review. This isn’t the experience we want our customers to have, and we’re eager to help here. Based on the experience you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration, and we're here to help. We really appreciate you sharing that. We’ll make sure the right folks see it for future products. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127. You can also visit our support page via the link below. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET https://support.sharkninja.com/global-search/AZ3002 Kind regards, Shark Clean

Hi there, Thank you for sharing your experience with the Stratos DuoClean. We’re glad to hear it started off strong, but we’re truly sorry to learn about the repeated issues with the softroller. That’s definitely not the durability we aim to deliver, and we understand how frustrating it must be to go through multiple replacements in such a short time. Hair buildup can sometimes cause strain, but based on your experience, it sounds like there may be a deeper issue at play. We’d love the opportunity to look into this further and help find a solution. Please reach out to our team by phone at 1-855-427-5127, we’d be happy to assist and explore options to get your vacuum working as it should. Your feedback is important to us, and we’re here to support you. Warm regards, Shark Clean US

Hi Robert, Thank you for sharing your feedback. We’re sorry to hear about your frustration with the dustcup release on your Stratos vacuum. We understand how important ease of use is, and we regret that this part of the design didn’t meet your expectations. Your comments have been shared with our product development team, as we’re always looking for ways to improve functionality and user experience. We truly appreciate you taking the time to let us know. If you’d like assistance with the release mechanism or have any questions about your unit, our Customer Service team would be happy to help. Please reach out to us at 1-855-427-5127. Thank you again for being a Shark customer. Warm regards, Shark Clean US

Hi Alicia,\nThank you for sharing your experience. We’re truly saddened to hear that your first Stratos unit stopped working so soon. That’s definitely not the reliability we aim to deliver, and we understand how disappointing it must be, especially when you’ve only used it lightly.\nWe really appreciate your decision to give Shark another chance, and we’re glad to hear the suction power has been a strong point for you. Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve long-term performance.\nIf you ever need support or have questions about your current unit, our Customer Care team is here to help. Please don’t hesitate to reach out at 1-855-427-5127.\nThanks again for being part of the Shark community — we’re committed to earning your trust.\n\nWarm regards,\nShark Clean US

Hi there,\nThank you for sharing your experience — we’re truly disappointed to hear that your Stratos vacuum stopped powering on and didn’t meet your expectations during use. That’s certainly not the experience we want for our customers, and we understand how frustrating this must be, especially with pet hair being a daily challenge.\nOur vacuums are designed to deliver strong performance and durability, and it sounds like your unit may have experienced a malfunction. We’d love the opportunity to make this right. Please reach out to our Customer Care team at 1-855-427-5127 so we can assist with troubleshooting or warranty support. Be sure to mention this review so we can prioritize your case.\nWe appreciate your feedback, it helps us improve and better serve our customers.\n\nWarm regards,\nShark Clean US\n