Customer Reviews for Shark Stratos Corded Upright Vacuum, Bagless, Navy (AZ3002)

Hi Rob, Thank you for taking the time to leave a review on our product. We’re truly sorry to hear that you’re experiencing issues with your Stratos and sincerely apologize for the inconvenience caused. We completely understand how frustrating this can be, and we’d love to help get things working again. To resolve this promptly, we recommend reaching out to our team through our support page, where our agents can assist you directly. Alternatively, you can refer to our self‑help guide for additional troubleshooting steps related to power to unit. We’re committed to improving your experience, and we appreciate the opportunity to make things right. All applicable links are provided below. Self-Help Guide: https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Sincerely, Shark Clean US

Hi there, Thank you so much for taking the time to share your experience. We’re truly sorry to hear about the ongoing clogging and the ripped fin on your Shark. We completely understand how disappointing and frustrating this must be, especially after less than a year of use and when you’re diligently maintaining it in a home with dogs. Please know that your feedback is important to us, and we will be sharing it with the appropriate teams internally. Our goal is to help make this right for you. We recommend trying the suggestions provided in the guide below: https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide. If the issue persists, please follow the instructions at the end to contact our support team. Our agents will be more than happy to assist you further and work toward a resolution. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review. We are truly sorry to learn that you're having issues with your Stratos. We completely understand your frustration and your feedback is greatly appreciated. We'll be sharing this with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you'd like further assistance with your floor nozzle, please contact our support team using the link here: https://support.sharkninja.com/contact-us. We are always ready to assist and ensure your experience is a positive one. Sincerely, Shark Clean US

Hi there, Thank you so much for taking the time to share your review. We hear your concern with the quality of your Shark vacuum. We understand how disappointing this experience may have been, and we sincerely appreciate you bringing it to our attention. Your feedback regarding the thinner and shorter cord has been noted and will be shared with the appropriate teams internally, as insights like yours help us improve. Our goal is always to provide products that meet your expectations, and we’d love the opportunity to help make things right. If there’s anything we can do to further support you or if you’d like to share additional details, please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. We truly value your feedback and appreciate you choosing Shark. Kind regards, Shark Clean NA.

Hi Bundy, Thank you for taking the time to leave a review. We’re extremely unhappy to hear that the light on your replacement Shark unit began turning red. We understand how frustrating this experience must be, and we'd like to assist. Please know that your feedback will be shared with the appropriate teams internally. In the meantime, we recommend visiting our self-help guide at the link below for step-by-step troubleshooting to help resolve the issue: https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi Eric, We’re so sorry to hear this has been your experience. After being a loyal Shark customer for over 10 years, it must be incredibly frustrating to feel that the design has become less user-friendly. We completely understand your disappointment, and we truly appreciate you sharing these details with us. Your feedback is extremely valuable and helps us improve our products to better meet customer needs. Kind Regards, Shark Clean US.

Hi Chris, Thank you for sharing your experience. A vacuum completely failing after just one year is definitely not what we want for our customers. Please reach out to us at https://support.sharkninja.com/contact-us o we can review the situation and assist you further. We’d love the opportunity to help resolve this for you. Kind Regards, Shark Clean US.

Hi there, Thank you for sharing your experience. It sounds like you’ve been a loyal Shark customer and were excited about this upgrade, so it’s disappointing to hear it hasn’t met your expectations, especially with the heavy shedding from your Great Pyrenees and Anatolian mix. Those breeds can definitely put a vacuum to the test! The issues you mentioned with the fin and brushroll clogging are not what we want for your cleaning routine. Thank you again for your feedback. It’s invaluable in helping us improve for pet owners like you. Kind Regards, Shark Clean US.