Customer Reviews for Shark AI Ultra Cordless Robotic Vacuum, Bagless, Black/Dark Silver (RV2610WA)

Hi there, Thank you for taking the time to leave a review. We’re truly sorry for the issues you’ve experienced with docking and for the inconvenience caused by the broken part. We understand how frustrating this must be, especially after already going through a replacement. We looked into this and do see that the part needing replacement is actually the water tank, as this assembly includes the clip mechanism that locks the dust cup into place. At the moment, the water tank is out of stock and may take approximately 2 to 4 weeks to become available again. Once the part is back in stock, you’ll receive an email notification letting you know it's available and prompting you to contact us so we can move forward with the replacement. If you need any further assistance in the meantime, please feel free to reach out to us at https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home

Hi MB, Thank you for taking the time to leave your feedback. We’re very sorry to hear about the trouble you’re experiencing with the brush roller getting stuck. We understand how disappointing this must be, especially since you’ve had great experiences with your other Shark products. Please press the link below for troubleshooting steps that may help resolve the issue: https://support.sharkninja.com/en-CA/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot-Self-Empty-XL-Troubleshooting-Guide-ca If you need any further assistance, please feel free to contact us at https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home

Hi Rachel, Thank you for taking the time to leave a review. We’re truly sorry to hear about the challenges you’re having with your Shark robot from trouble mapping, to the mopping solution output, to the spinning brush getting pulled off, and getting stuck on transitions. We understand how frustrating this must be, especially when you’re relying on it to help keep up with pet messes. Your detailed feedback is incredibly helpful, and we’ll be sure to share it with the relevant internal teams. In the meantime, we recommend checking our self‑help troubleshooting guide below, which walks through steps that may help resolve the mapping and performance issues you’re experiencing: https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide If the issue continues after trying those steps, the final section of the guide explains how to reach our support team for additional assistance. We’re here to help make things right. Kind regards, Shark Clean.

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your replacement Shark Matrix worked well for only about a month before issues began, and that despite spending hours on the phone, a resolution wasn’t found. We understand how frustrating and discouraging this must be, especially while the unit is still under warranty. We appreciate you sharing this experience, and we will absolutely pass your feedback along to the relevant teams internally. If there’s anything more we can do to help improve your experience, or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at: https://support.sharkninja.com/contact-us Kind regards, Shark Clean.

Hi there, Thank you for sharing your feedback with us. We’re truly sorry to hear that you’ve had to purchase this product twice due to breakage and that cleaning has been difficult. That’s a frustrating experience, and we really appreciate you taking the time to let us know. To help troubleshoot the issues you’re experiencing, we’d recommend referring to our self‑help guide here: https://support.sharkninja.com/article/RV2600WA-Series-One-Bin-Shark-Matrix-Plus-2-In-1-Robot--Troubleshooting-Guide If the steps in that guide don’t resolve the problem, please follow the directions provided at the end so we can assist you further. For help with cleaning, here’s a direct link to maintenance tips that can make the process easier: https://support.sharkninja.com/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot-One-Bin-FAQs#jump_cleaningandmaintenance Kind Regards, Shark Clean.

Hello, Thank you so much for taking the time to leave a review. Thank you so much for giving our product a try and for sharing your honest feedback. I’m glad to hear the vacuuming performance met your expectations, but we're disappointed to hear that the mopping feature didn’t work out for your home setup. We kindly invite you to reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance. Kind Regards, Shark Clean

Hi Rick, Thank you so much for taking the time to share your review. We’re truly devastated to hear about the trouble you’ve been experiencing with your Shark Matrix not consistently charging after returning to the dock. We understand how frustrating and inconvenient this must be, and we appreciate you giving us the chance to help. To get you back up and running as quickly as possible, we recommend checking out our troubleshooting guide below. It walks through a few simple steps that may resolve the charging issue: https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide. If the issue continues after you’ve tried the steps in the guide, please follow the instructions at the end to get in touch with our support team. We’ll be more than happy to take a closer look and make things right. Kind regards, Shark Clean.

Hi Carol, Thank you so much for taking the time to share your review. We’re devastated to hear that this is the second Shark Matrix you’ve had where the water isn’t dispensing properly. We understand how frustrating and disappointing that must be, and we appreciate you giving us the chance to help make things right. Please know that we’ll be sharing your feedback with the appropriate teams internally. In the meantime, we recommend using the self‑help guide below to troubleshoot the issue you’re experiencing: https://support.sharkninja.ca/en-CA/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot-Self-Empty-XL-Troubleshooting-Guide-ca. If the issue continues after trying those steps, please follow the instructions at the end of the guide to connect with our support team. We’ll be more than happy to assist you further. Kind regards, Shark Clean CA.

Hi Linda, Thank you for taking the time to share this experience. A vacuum that leaves debris behind and requires you to follow up with a hand vac is incredibly frustrating, and your feedback is important to us. To help get this resolved, our team would like to take a closer look. Please reach out to us directly at: https://support.sharkninja.com/en-CA/contact-us. They’ll be able to review what’s happening and provide further assistance. Kind Regards. Shark Clean US.

Hi Steve, Thank you for taking the time to share your feedback. We’re truly devasted to hear that your Shark Matrix has not been able to complete a task without issues, even after you mapped the room as a no-go area. We completely understand how frustrating and disappointing this must be, especially when it still crosses restricted zones and misses random sections.Please accept our sincerest apologies for the inconvenience this has caused. Your experience is very important to us, and we’re committed to making things right. We will share your feedback with our internal teams to help improve performance and prevent this from happening in the future. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review. We’re truly devastated to hear that your Shark isn’t mopping, is leaking water when docking, and isn’t working as it should. We completely understand how frustrating this must be for you, and we truly appreciate you bringing this to our attention. Please know that your feedback will be shared with the appropriate teams to help us improve. We’re also unhappy that the troubleshooting steps didn’t resolve the issue. We’d love the opportunity to make this right for you. Please reach out to us using the link below so we can assist you further:https://support.sharkninja.ca/en-CA/contact-us. We look forward to hearing from you. Kind regards, Shark Clean NA.

Hi there, Thank you for your review. We’re so sorry to hear this has been your experience. It must be frustrating to have your sweeper be louder than expected and require extra maintenance. We truly appreciate you sharing this feedback with us, as it helps us understand what matters most to our customers. Kind Regards, Shark Clean US.

Hi Elise, Thanks you for taking the time to leave a review on the Shark Matrix. At this time, we don't have an estimated date of replenishment for this item and sincerely apologize for the inconveniences cause. Please know we are working diligently to replenish our stock. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right. Kind regards, Shark Clean US