Customer Reviews for Shark AI Ultra Cordless Robotic Vacuum, Bagless, Black/Dark Silver (RV2610WA)
Item # : 24557072
Model # : RV2610WA
- Ultrapowerful robotic vacuum with sonic mopping for a complete clean from start to finish
- Self-emptying bagless base holds up to 60 days of dirt and debris
Price is $524.99, Regular price was $699.99, You save 25%
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Over 30
671 reviews
Most helpful positive review
Posted Dec 8, 2022
Love/hate
I have a love-hate relationship with this shark AI ultra 2 in 1 robot self-empting vacuum. I really wanted to love this machine because I love other products made by shark. But I've had two robot vacuums before this one, not shark brand, but I found this one to be more difficult to figure out. I'm in no way technology challenged but setting this thing up has been a hass...
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VS
Most helpful critical review
Posted Sep 19, 2022
Exceeded my expectations
We have this little vacuum set up to do about 2200sq ft out of our first floor and it tackles it in one charge at full blast. I didn't really see anything on my hardwood floors till the vacuum empty itself in the canister and wow all the things that it picked up. It does a good job around corners not perfect but good. The wet mop I had to refill 2 times for the Sq ft th...
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Vac Mop
Reviewed at:
Shark
Posted Sep 23, 2025
I purchased this a month ago with the intention of using it for both vacuuming and mopping. However, I am disappointed because the vacuum does not reach under my furniture, and the mopping feature is not very effective. This is my second Shark robot vacuum; my first one was able to clean under every piece of furniture in my home and worked wonderfully. Despite these iss...
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Rover
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Shark
Posted Sep 18, 2025
Happy customer
I'm a shark fan no disappointments in this vacuum robot. Works great
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Jose
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Shark
Posted Sep 17, 2025
This requires attention almost daily to fix the mop pads, replace or clean the mop pads, and add more water. I’ve had this a month and there are already times where it does not work. Very disappointing.
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Charlie
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Shark
Posted Sep 17, 2025
Don't buy this vacuum robot.
The Shark app is the worst. It is very disappointing to use. If the app log you out, you have to set the app all over again. Time-consuming.
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Carol
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Shark
Posted Sep 16, 2025
Robot junk after 16 months
My mom received this product for Mother’s Day in 2024, and by September 2025 it’s completely dead. I contacted customer service — they were very helpful — but after troubleshooting, we confirmed the unit is no longer working. Unfortunately, it’s only about four months past the warranty, which is extremely disappointing for the price point.
For comparison, I’ve had an i...
For comparison, I’ve had an i...
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Bruce
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Shark
Posted Aug 25, 2025
Decent.
Not as good as I hoped but great for keeping dog hair at bay. Biggest issue is finding replacement parts. Little to none. Model number on vac is different than model number on the box.
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Dan1950
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Shark
Posted Aug 15, 2025
It ate poop! Forgot its map.
I loved my Matrix Robot vac and mop. Until a couple days ago. It forgot the no go zones and ran right over a puppy pad that was soiled! Literally it ate the poop. The vac is 2 years old and has a 3 year VIP warranty that I’ll not even try to get Shark to honor in spite of the vac forgetting the map. My robot destroyed itself. By itself. I had no idea that it would forge...
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Turner
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Shark
Posted Aug 10, 2025
Junk
Love the vacuum when it works. But it works maybe 5% of the time it runs. I have had now 4 robots and still having the same issue. Calling in to talk for a hour for them to to tell me to delete my map re map or spin the side brush 10 times. thats not a fix for anything. But now i will be calling back once again cause i was just sent a brand new unit and it has not laste...
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Marcel
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Shark
Posted Aug 7, 2025
Bad
How is it possible that in less than a year. The vacuum cleaner stopped working. And ask me to change some sensors that they don't provide you with. I sent countless emails and I haven't had a response.
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Romever
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Shark
Posted Aug 7, 2025
Not reliable
Horrible product. Bought it back in Dec of 2023. No longer picks things up properly and making noises like it’s struggling to clean. No longer under warranty and replace part is $300. I paid $400 for the entire thing. Customer service couldn’t help me with anything. Not worth the $400. Save your money and buy another brand.
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New Shark
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Shark
Posted Jul 30, 2025
New Shark with Tower
So far I’ve had it for a few weeks and it’s amazing
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Donna
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Shark
Posted Jul 27, 2025
Very loud
This is a replacement from sShark, and is much different than the one I had. Very loud, and does not vacuum as well as my previous robot. Also very hard to add rug area sizes . Previous robot allowed you to put size in. This one , it just adds a large block, and it's difficult to guesstimate. Not sure I will get another one for this price.
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shreppy
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Shark
Posted Jul 15, 2025
Unreliable machine
My unit is 8 months old and has broken 4 times. The mop bin has broken twice and the pod twice - all through no fault of my own, just normal use (nothing was dropped or used aggressively, etc). Every time you call for a warranty you are charged for the replacement parts. I bought a Shark robot because I loved the brand with other products but will never recommend or buy...
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Becca.
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Shark
Posted Jul 15, 2025
DO NOT WASTE YOUR MONEY
Do not recommend! Purchased this for Christmas a year and a half ago. It quit working about 3 months ago and i called shark for help and they told me they could not help me that i would have to purchase a new one and that they would give me 50% off which came to $450! Don’t waste your hard earned money!!
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GaHoosier
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Shark
Posted Jul 13, 2025
Great Device
The improved design of this Shark model make a huge difference. The robot's dust cup is thoroughly emptied when it returns to dock. This requires much less hands-on interaction with the system. The mapping process has improved significantly from my previous model. It took little time to create an accurate initial map. Adding No-Go Zones and general map editing works ver...
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Deep East Texas
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Shark
Posted Jul 12, 2025
Great on pet hair!
I really would rather leave 4.5 stars but it’s not an option. I bought this a few weeks ago because we have a Golden Retriever that leaves huge furballs! This thing is remarkable at picking up fur and dust. Even does a pretty good job of getting in corners. Watch out for loose cords. This thing will find them! The mop feature does good. I only tried once because you hav...
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Shark
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Shark
Posted Jul 11, 2025
Vacuum and mop were great
This finally went on sale so I took advantage of it and grabbed it very happy. What one a few years ago still have it runs great I know I bought the second one with a mop.. if you have animals, trust me this helps out a lot cleans thorough washes great!! Still trying to figure out the map, but I’m getting there slowly works good.
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ChrisKW
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Shark
Posted Jul 10, 2025
Great on Floors, Terrible at Survival Instincts
Mixed Review – Needs a Firmware Therapist
I live in a pre-war factory-style condo with drop-down window wells and slightly uneven floors — and this vacuum is… confused, to say the least.
First, let’s talk about the Shark. It is not, in fact, a shark. It’s more like a well-meaning but slightly lost pet. We’ve woken up multiple times genuinely thinking someone had broken...
I live in a pre-war factory-style condo with drop-down window wells and slightly uneven floors — and this vacuum is… confused, to say the least.
First, let’s talk about the Shark. It is not, in fact, a shark. It’s more like a well-meaning but slightly lost pet. We’ve woken up multiple times genuinely thinking someone had broken...
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Mrs J
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Shark
Posted Jul 4, 2025
Works better than the rest!
I love my shark vacuum/mop. Shark was the first type of vacuum I ever tried and when it died, I went ahead and tried a couple other brands just to make sure both that I tried other options.I didn’t get past day 2 without getting frustrated with them and shipped them back. Shark works!!!
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Sharkie
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Posted Jul 2, 2025
Thank you
I bought this several weeks ago and it exceeds what I expected. As an older adult with back problems, vacuuming and mopping has become a problem. This little machine is such a help!
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