Customer Reviews for Shark AI Ultra Cordless Robotic Vacuum, Bagless, Black/Dark Silver (RV2610WA)

Hello, Thank you for taking the time to leave a review. This isn't the service we aim to provide, and we understand how frustrating this may have been. We'll absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. If there's anything else we can do for you, please don't hesitate to reach back out to us. We'd like to ensure you're getting the most out of your product. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about the difficulties you’ve experienced with your Shark Matrix Plus 2-in-1 Self-Empty Robot Vacuum, including issues with mapping and device connectivity. Please know that we’ll be sharing your feedback with the appropriate teams for further review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-888-228-5531. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're really unhappy you’re experiencing this, it sounds really inconvenient. You can also get replacement parts and accessories via one of our trusted retailers, like Amazon, Walmart or Target. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hi ecurranrx, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark Matrix isn’t mapping your home properly and continues to mop over your carpet. We also apologize for the inconvenience of having to refill the water tank manually. This is definitely not the experience we want for our customers, and we appreciate you sharing this feedback. We’ll be passing it along to our team to help improve product performance and ease of use. If you’d like further assistance, please reach out to us at 1-888-228-5531. Our hours of operation are Monday to Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're so sorry to hear about the trouble you’ve had with your unit. We completely understand how frustrating this must be, especially since it’s so soon after your purchase. We’ll definitely share this with our product development team for review. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We’re heartbroken to hear about the issues you’ve encountered with both units—that’s definitely not the experience we want for our customers. We understand how frustrating it must be when the product doesn’t perform as expected. Please reach out to our Customer Care team at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We’re glad to hear the product works well overall, but we’re sorry for the frustration caused by the bin error messages. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We're genuinely sorry to hear that the mop hasn't met your expectations. We understand how frustrating it can be when a product doesn't perform as intended, especially after a significant investment. Your feedback is incredibly valuable, and we’d love the opportunity to make this right. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We understand our Robot has caused a lot of frustration, and we're here to help. Sounds like it might not be working as it should, and we'd like to ensure you are getting the most out of your Robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello desertdove85, Thank you for taking the time to leave a review. We're so sorry that your Shark Matrix broke. We totally understand how frustrating this must be and we're here to help. We kindly invite you to reach out to our team via phone at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello Ted, Thank you for taking time to leave a review. We're truly sorry to hear about the issues you’ve encountered with your unit. We understand how frustrating it must be to have a product you initially enjoyed develop a problem, and even more so when the repair options don’t meet your expectations. At Shark, we strive to provide high-quality products and support, and it’s clear we’ve fallen short in your case. Your feedback about the sensor issue and the repair policy is incredibly important, and we'll make sure it’s shared with our team for review. Kind Regards, Shark Clean

Hi Mel, Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about the issues you’ve experienced with your robot vacuum — from needing to remap multiple times, to Wi-Fi connectivity problems, clogging, getting stuck on area rug edges, and missing spots. We completely understand how frustrating this must be, and we want to make things right. Please know that your concerns have been shared with our internal teams for review. In the meantime, we’d love the opportunity to help troubleshoot and ensure your product is working as it should. Kindly reach out to our Customer Service team at 1-888-228-5531, and we’ll be happy to assist you further.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean CA.

Hi Laura, Thank you so much for taking the time to share your feedback. We're truly sorry to hear that you've experienced repeated issues with the water tank release on your Matix Plus 2-in-1 Self-Empty Robot. That’s certainly not the quality or experience we aim to deliver. We understand how frustrating this must be, and we appreciate you bringing it to our attention. We'd love the chance to make this right and gather more details so we can pass your feedback along to our product team. Please don’t hesitate to reach out to us at 1-888-228-5531 our team is here to help. Warm regards, Shark Clean US

Hi there, Thank you for sharing your experience. We’re saddened to hear that the Shark Matrix Plus 2-in-1 hasn’t performed as well as your previous model. That’s certainly not the experience we want you to have, and we understand how disappointing it is when a product doesn’t meet expectations—especially when you've trusted Shark in the past. We’d love the opportunity to help improve your experience. Please reach out to our Customer Care team by phone 1-888-228-5531 and we’ll do our best to assist you with troubleshooting or explore possible solutions. Warm regards, Shark Clean US

Hi there, Thank you for sharing your experience. We’re truly saddened to hear about the trouble you've had with your Matrix Plus robot vacuum. We understand how frustrating it is to face issues with a product you’ve invested in, especially when it’s still under warranty. We’re disappointed to hear that your warranty claim wasn’t upheld, and we’d like to look into this further to see how we can help. Our goal is to ensure every customer feels supported and confident in their Shark products, and your feedback helps us improve both our service and product reliability. Please reach out to our Customer Care team at 1-888-228-5531 with your claim details. We’d love the opportunity to review your case and explore a resolution. Thank you again for bringing this to our attention, we’re here to help. Warm regards, Shark Clean US