Customer Reviews for Shark AI Ultra Cordless Robotic Vacuum, Bagless, Black/Dark Silver (RV2610WA)

Hi there, Thank you for sharing your feedback on the Matrix. We’re sorry to hear that this model doesn’t seem to be the right fit for your needs. We appreciate your observations on the cleaning performance, especially when it comes to pet hair and fine dust. Your feedback on the single‑arm brush design and how it could enhance your experience is incredibly valuable, as insights like this help guide future improvements. Thanks again for choosing Shark and for your continued support. Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear about your experience and completely understand how frustrating this must be. A small component like a dust bin clip shouldn’t cause the entire robot to stop working, and we’re sorry this has disrupted your use so often. While we’re glad replacements were provided under warranty, this certainly isn’t the reliable ownership experience we aim to deliver. Your feedback about the repeated failure point is extremely important and will be shared with our product team. We’d really like the opportunity to review this further and discuss your concerns before the warranty expires. Please contact us using the link below so our team can take a closer look at your situation. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re really sorry to hear how disappointing this experience has been, especially with frequent error messages, docking issues, and inconsistent cleaning despite mapping your home. That’s understandably frustrating, and we can appreciate why this would feel like a waste of time and space. This certainly isn’t the experience we want anyone to have, and there may be some troubleshooting or support options available that could help address the performance and navigation concerns you’ve described. We’d really like the opportunity to look into this further with you. Please click on the link below for further assistance. https://support.sharkninja.com/article/RV2600WD-Series-Shark-Matrix-Plus-2-In-1-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Hi Alli, Thank you for taking the time to share your experience. It’s clear how impactful this product was for you at the start, and reaching a point where ongoing issues make it feel unreliable can really change how you view it. Discovering a crack in the mop water tank and needing replacement parts like a new roller and brush, only to find them unavailable, would understandably leave you feeling stuck. That kind of situation takes away from what was once a truly useful part of your routine, and this isn’t the experience we want you to end up with as the product ages. We’d really like the opportunity to review your situation more closely, check on part availability, and see what options may exist to help get things back on track. If this hasn’t already been resolved, please contact our support team directly so they can assist you further: https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Hi Tyler, Thank you for taking the time to leave a review. We appreciate you sharing the details of your experience after a year of use. We understand how concerning it can be when your robot vacuum begins leaving behind pet hair, especially when you’ve already checked the dust bin, roller, and filter and everything appears to be in good condition. Having to manually vacuum after a robot cleaning cycle is certainly not the level of performance expected. Your feedback, including the Wi‑Fi interruptions and the cleaning results over time, will be shared with the relevant teams internally, as insights like this are important for continued product improvement. In the meantime, we recommend referring to our self‑help guide linked below, which includes troubleshooting steps that may help address suction, airflow, and pet hair pickup performance: https://support.sharkninja.com/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot-One-Bin-Troubleshooting-Guide?redirect=false If the issue continues after following those suggestions, please use the instructions at the end of the guide to connect with our support team for further assistance. Kind regards, Shark Home.

Hi Marmar, Thank you for sharing your experience and for being such a loyal Shark customer over the years. It truly means a lot to hear how impactful this robot vacuum was for you, especially during a time when having consistent help around the home mattered so much. We understand how concerning it is when the vacuum suddenly stops charging and can’t complete cleaning as expected. Your feedback has been shared with our internal teams. In the meantime, we recommend reviewing the self‑help guide linked below for charging issues: https://support.sharkninja.com/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot-One-Bin-Troubleshooting-Guide?redirect=false If the behavior continues, the steps at the end of the guide will connect you directly with our support team for further assistance. We appreciate you taking the time to share your story and your continued trust in Shark. Also, we wish you a speedy recovery. Kind regards, Shark Home.

Hi Ethel, Thank you for taking the time to leave this review. Having a robot vacuum experience multiple part failures in less than three months, particularly key components like the dust cup and mop pad base, can feel incredibly discouraging, and it’s understandable that this has left you feeling stuck and frustrated. Being unable to use the robot while waiting on replacement parts only adds to the disappointment. Your feedback is valued, and situations like this deserve a closer look so the right support can be explored. We’d encourage you to contact our support team directly so they can review your case, and look into what options may be available to help resolve this: https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear about your experience with your Shark Matrix, especially the brush pushing debris on hard floors, the unit getting stuck frequently, and the inconsistent docking and charging. We understand how frustrating this has been, particularly given the expectations at this price point and after owning it for several years. We appreciate you letting us know, and we’d like to look into this further for you. Please reach out to us through the link below so our team can review your concerns and assist where possible. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Kumar, Thank you for sharing your feedback with us. We’re truly sorry to hear that the Matrix hasn’t met your expectations, especially with issues related to detecting inclined surfaces, fluid spray performance, and the roller becoming tangled with hair. We understand how disappointing it can be when a product doesn’t perform as intended, and we appreciate you bringing this to our attention. We’d really like the opportunity to assist you further and explore possible solutions. Please use the link below to connect with our support team so we can better understand your experience and help resolve these concerns. Contact Page: https://support.sharkninja.ca/en-CA/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to share your experience with us. We’re truly sorry to hear how frustrating this has been, especially having to go through multiple warranty replacements due to the same issue. We understand how discouraging it can feel to invest nearly a year with one unit, only to have a second replacement experience problems after just a few months. We appreciate your honesty in sharing that the unit does help when it’s working, particularly as a supplement to your regular mopping routine. Still, we completely understand your concern and hesitation as you wait to see how long the current unit will last. This is not the level of reliability we want for our customers. Please know that your feedback is important to us and has been noted for our product teams. If you need any further assistance or notice changes in performance, our Customer Support team is here to help: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Chels, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your Matrix Plus Robot’s mop reservoir became damaged so quickly. We understand how disappointing this is, especially when you were excited to finally try a robot vacuum and ended up loving the product. We appreciate you bringing this to our attention, and we want to take a closer look so we can explore the best options to get you back up and running. When you have a moment, please reach out to us through our support page at: https://support.sharkninja.com/contact-us Our team will be happy to review your case, check the availability of parts, and work with you to find the right solution. Sincerely, Shark Home

Hi there, Thank you for sharing your feedback with us. We’re sorry to hear that your Matrix Plus 2‑in‑1 is leaving the floors sticky instead of fully mopping and drying them. We’d like to take a closer look at your unit to understand why the floors aren’t drying properly and make sure everything is working as intended. Please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Warm regards, Shark Home