Customer Reviews for Shark AI Ultra Cordless Robotic Vacuum, Bagless, Black/Dark Silver (RV2610WA)

Hi there, Thank you for your review. We’re so sorry to hear this has been your experience. It must be frustrating to have your sweeper be louder than expected and require extra maintenance. We truly appreciate you sharing this feedback with us, as it helps us understand what matters most to our customers. Kind Regards, Shark Clean US.

Hi Elise, Thanks you for taking the time to leave a review on the Shark Matrix. At this time, we don't have an estimated date of replenishment for this item and sincerely apologize for the inconveniences cause. Please know we are working diligently to replenish our stock. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right. Kind regards, Shark Clean US 

Hi there, Thank you for sharing your feedback with us. We’re so sorry to hear about the challenges you’ve experienced, and we truly appreciate your detailed review. If you’re noticing issues with suction or performance, we’d love the chance to assist you further. Please reach out to us using this direct link: https://support.sharkninja.com/contact-us. Kind Regards, Shark Clean US.

Hi there, Thank you for sharing your experience. It’s disappointing to hear that multiple parts have broken within such a short time, and we understand how frustrating it must be to deal with these issues. Your feedback is very important to us as we work to improve product durability and design. Please give us a call at 1-855-427-5127, and we’ll review this with you and explore the best options. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean US.

Hi there, Thank you for letting us know about your experience. Having the dust bin button break twice in such a short time is definitely concerning, and we’d like to look into this further. Please reach out to us at 1-888-228-5531 so our team can review the issue and assist you directly. We're open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean.

Hi Goods7506, Thank you for taking the time to leave a review. We’re thrilled to hear that you love your Shark Matrix! However, we completely understand how frustrating it can be when the unit needs to pause and recharge to cover your entire home. Your feedback is very helpful, and we truly appreciate you bringing this to our attention. If you have any further questions or concerns, please reach out to us at 1-888-228-5531 or through our social media channels. Our hours of operation are Monday–Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. This isn't the service we aim to provide, and we understand how frustrating this may have been. We'll absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. If there's anything else we can do for you, please don't hesitate to reach back out to us. We'd like to ensure you're getting the most out of your product. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about the difficulties you’ve experienced with your Shark Matrix Plus 2-in-1 Self-Empty Robot Vacuum, including issues with mapping and device connectivity. Please know that we’ll be sharing your feedback with the appropriate teams for further review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-888-228-5531. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're really unhappy you’re experiencing this, it sounds really inconvenient. You can also get replacement parts and accessories via one of our trusted retailers, like Amazon, Walmart or Target. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re really sorry to hear about the repeated issues with your PowerDetect Robot Vacuum. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality. If you’d like further assistance, please reach out to us at 1-888-228-5531.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hi ecurranrx, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark Matrix isn’t mapping your home properly and continues to mop over your carpet. We also apologize for the inconvenience of having to refill the water tank manually. This is definitely not the experience we want for our customers, and we appreciate you sharing this feedback. We’ll be passing it along to our team to help improve product performance and ease of use. If you’d like further assistance, please reach out to us at 1-888-228-5531. Our hours of operation are Monday to Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're so sorry to hear about the trouble you’ve had with your unit. We completely understand how frustrating this must be, especially since it’s so soon after your purchase. We’ll definitely share this with our product development team for review. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We’re heartbroken to hear about the issues you’ve encountered with both units—that’s definitely not the experience we want for our customers. We understand how frustrating it must be when the product doesn’t perform as expected. Please reach out to our Customer Care team at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We’re glad to hear the product works well overall, but we’re sorry for the frustration caused by the bin error messages. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We're genuinely sorry to hear that the mop hasn't met your expectations. We understand how frustrating it can be when a product doesn't perform as intended, especially after a significant investment. Your feedback is incredibly valuable, and we’d love the opportunity to make this right. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We understand our Robot has caused a lot of frustration, and we're here to help. Sounds like it might not be working as it should, and we'd like to ensure you are getting the most out of your Robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello desertdove85, Thank you for taking the time to leave a review. We're so sorry that your Shark Matrix broke. We totally understand how frustrating this must be and we're here to help. We kindly invite you to reach out to our team via phone at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean