Customer Reviews for Shark AI Ultra Cordless Robotic Vacuum, Bagless, Black/Dark Silver (RV2610WA)

Hi Rick, Thank you so much for taking the time to share your review. We’re truly devastated to hear about the trouble you’ve been experiencing with your Shark Matrix not consistently charging after returning to the dock. We understand how frustrating and inconvenient this must be, and we appreciate you giving us the chance to help. To get you back up and running as quickly as possible, we recommend checking out our troubleshooting guide below. It walks through a few simple steps that may resolve the charging issue: https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide. If the issue continues after you’ve tried the steps in the guide, please follow the instructions at the end to get in touch with our support team. We’ll be more than happy to take a closer look and make things right. Kind regards, Shark Clean.

Hi Carol, Thank you so much for taking the time to share your review. We’re devastated to hear that this is the second Shark Matrix you’ve had where the water isn’t dispensing properly. We understand how frustrating and disappointing that must be, and we appreciate you giving us the chance to help make things right. Please know that we’ll be sharing your feedback with the appropriate teams internally. In the meantime, we recommend using the self‑help guide below to troubleshoot the issue you’re experiencing: https://support.sharkninja.ca/en-CA/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot-Self-Empty-XL-Troubleshooting-Guide-ca. If the issue continues after trying those steps, please follow the instructions at the end of the guide to connect with our support team. We’ll be more than happy to assist you further. Kind regards, Shark Clean CA.

Hi Linda, Thank you for taking the time to share this experience. A vacuum that leaves debris behind and requires you to follow up with a hand vac is incredibly frustrating, and your feedback is important to us. To help get this resolved, our team would like to take a closer look. Please reach out to us directly at: https://support.sharkninja.com/en-CA/contact-us. They’ll be able to review what’s happening and provide further assistance. Kind Regards. Shark Clean US.

Hi Steve, Thank you for taking the time to share your feedback. We’re truly devasted to hear that your Shark Matrix has not been able to complete a task without issues, even after you mapped the room as a no-go area. We completely understand how frustrating and disappointing this must be, especially when it still crosses restricted zones and misses random sections.Please accept our sincerest apologies for the inconvenience this has caused. Your experience is very important to us, and we’re committed to making things right. We will share your feedback with our internal teams to help improve performance and prevent this from happening in the future. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review. We’re truly devastated to hear that your Shark isn’t mopping, is leaking water when docking, and isn’t working as it should. We completely understand how frustrating this must be for you, and we truly appreciate you bringing this to our attention. Please know that your feedback will be shared with the appropriate teams to help us improve. We’re also unhappy that the troubleshooting steps didn’t resolve the issue. We’d love the opportunity to make this right for you. Please reach out to us using the link below so we can assist you further:https://support.sharkninja.ca/en-CA/contact-us. We look forward to hearing from you. Kind regards, Shark Clean NA.

Hi there, Thank you for your review. We’re so sorry to hear this has been your experience. It must be frustrating to have your sweeper be louder than expected and require extra maintenance. We truly appreciate you sharing this feedback with us, as it helps us understand what matters most to our customers. Kind Regards, Shark Clean US.

Hi Elise, Thanks you for taking the time to leave a review on the Shark Matrix. At this time, we don't have an estimated date of replenishment for this item and sincerely apologize for the inconveniences cause. Please know we are working diligently to replenish our stock. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right. Kind regards, Shark Clean US 

Hi there, Thank you for sharing your feedback with us. We’re so sorry to hear about the challenges you’ve experienced, and we truly appreciate your detailed review. If you’re noticing issues with suction or performance, we’d love the chance to assist you further. Please reach out to us using this direct link: https://support.sharkninja.com/contact-us. Kind Regards, Shark Clean US.

Hi there, Thank you for sharing your experience. It’s disappointing to hear that multiple parts have broken within such a short time, and we understand how frustrating it must be to deal with these issues. Your feedback is very important to us as we work to improve product durability and design. Please give us a call at 1-855-427-5127, and we’ll review this with you and explore the best options. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean US.

Hi there, Thank you for letting us know about your experience. Having the dust bin button break twice in such a short time is definitely concerning, and we’d like to look into this further. Please reach out to us at 1-888-228-5531 so our team can review the issue and assist you directly. We're open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean.

Hi Goods7506, Thank you for taking the time to leave a review. We’re thrilled to hear that you love your Shark Matrix! However, we completely understand how frustrating it can be when the unit needs to pause and recharge to cover your entire home. Your feedback is very helpful, and we truly appreciate you bringing this to our attention. If you have any further questions or concerns, please reach out to us at 1-888-228-5531 or through our social media channels. Our hours of operation are Monday–Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. This isn't the service we aim to provide, and we understand how frustrating this may have been. We'll absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. If there's anything else we can do for you, please don't hesitate to reach back out to us. We'd like to ensure you're getting the most out of your product. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about the difficulties you’ve experienced with your Shark Matrix Plus 2-in-1 Self-Empty Robot Vacuum, including issues with mapping and device connectivity. Please know that we’ll be sharing your feedback with the appropriate teams for further review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-888-228-5531. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're really unhappy you’re experiencing this, it sounds really inconvenient. You can also get replacement parts and accessories via one of our trusted retailers, like Amazon, Walmart or Target. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean