Customer Reviews for Shark AI Ultra Cordless Robotic Vacuum, Bagless, Black/Dark Silver (RV2610WA)

Hi Laura, Thank you so much for taking the time to share your feedback. We're truly sorry to hear that you've experienced repeated issues with the water tank release on your Matix Plus 2-in-1 Self-Empty Robot. That’s certainly not the quality or experience we aim to deliver. We understand how frustrating this must be, and we appreciate you bringing it to our attention. We'd love the chance to make this right and gather more details so we can pass your feedback along to our product team. Please don’t hesitate to reach out to us at 1-888-228-5531 our team is here to help. Warm regards, Shark Clean US

Hi there, Thank you for sharing your experience. We’re saddened to hear that the Shark Matrix Plus 2-in-1 hasn’t performed as well as your previous model. That’s certainly not the experience we want you to have, and we understand how disappointing it is when a product doesn’t meet expectations—especially when you've trusted Shark in the past. We’d love the opportunity to help improve your experience. Please reach out to our Customer Care team by phone 1-888-228-5531 and we’ll do our best to assist you with troubleshooting or explore possible solutions. Warm regards, Shark Clean US

Hi there, Thank you for sharing your experience. We’re truly saddened to hear about the trouble you've had with your Matrix Plus robot vacuum. We understand how frustrating it is to face issues with a product you’ve invested in, especially when it’s still under warranty. We’re disappointed to hear that your warranty claim wasn’t upheld, and we’d like to look into this further to see how we can help. Our goal is to ensure every customer feels supported and confident in their Shark products, and your feedback helps us improve both our service and product reliability. Please reach out to our Customer Care team at 1-888-228-5531 with your claim details. We’d love the opportunity to review your case and explore a resolution. Thank you again for bringing this to our attention, we’re here to help. Warm regards, Shark Clean US

Hi Emmanuella, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you’ve experienced with your Matrix Plus Robot. This isn’t the seamless, smart cleaning experience we strive to deliver, and we understand how frustrating it can be when expectations aren’t met. Our team is constantly working to improve both the app and device performance, and your insights are incredibly valuable in helping us do that. Please reach out to our Customer Support team at 1-888-228-5531 so we can assist you further and explore possible solutions. Thank you again for your honest review, we’re here to help and hope to turn your experience around. Warm regards, Shark Clean US

Hi there, Thank you for sharing your experience with the Matrix Plus 2-in-1 Self-Empty Robot. We're truly sorry to hear that you've been disappointed, and we understand how frustrating it must be when a product doesn’t perform as expected, especially after putting your trust in it. We appreciate you trying the troubleshooting steps and are sorry they didn’t resolve the issue. This isn’t the experience we want for our customers, and we’d love the opportunity to make things right. Our Customer Service team is here to help and provide further support. Please reach out to our team by phone at 1-888-228-5531so we can assist you directly. Thank you again for your feedback—it helps us improve and better serve you and others in the future. Warm regards, Shark Clean US

Hello Charlie, Thank you for taking the time to leave a review. We're so sorry to hear that you’ve had such a frustrating experience, especially with being logged out and having to set everything up again. We understand how time-consuming and disappointing that can be. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Hello Jose, Thank you for taking the time to leave a review. We're so sorry to hear that maintaining your mop has been so time-consuming and that you’ve already experienced issues after just a month of use. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Hello Dan1950, Thank you for taking the time to leave a review. We’re truly sorry to hear about the trouble with your Matrix Robot Vac & Mop. It’s incredibly frustrating that it forgot the no-go zones and ran over a soiled puppy pad during a scheduled run—especially since it had been working reliably for two years. We understand how upsetting it is to come home to a bigger mess, and we appreciate you sharing this experience. If you need any further assistance with your product, please don’t hesitate to out to our team at 1-888-228-553. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello Turner, Thank you for taking the time to leave a review. We're so sorry to hear that you’re constantly having the same issue with your Shark Matrix. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Hello Marcel, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix not working. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you. Kind regards, Shark Clean