Customer Reviews for Shark Matrix Cordless Self Emptying Robot Vacuum, Bagless, Black (RV2310AE)

Hi Tom, Thanks for taking the time to share your feedback. We’re disappointed to hear that your Shark Matrix isn’t completing its full cleaning cycle. We understand how frustrating it must be to come home after a long day only to find the vacuum didn’t finish its task. Issues like the brushroll getting stuck or the robot shutting off unexpectedly are not normal, and we’d love to help get this resolved. Please use the link below to visit our self-help guide to troubleshoot your unit. If the steps are unsuccessful, please follow the directions provided at the end of the guide. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Clean

Hi Nixan, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, and we completely understand how frustrating it is when the mopping pad won’t stay attached. This is definitely not the experience we want for you. We’d like to help troubleshoot the issue and see what might be causing the pad to come off. Please visit our support page via the link below for step-by-step guidance to troubleshoot and resolve the problem. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Clean

Hello there, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustration you’ve encountered with your Shark Matrix. A product designed to make life easier should never cause this level of inconvenience. You shouldn’t have to remap your home repeatedly, wrestle with an app that doesn’t respond as expected, or deal with parts falling off during a simple cleaning cycle. That’s absolutely not the experience we want for you, and we sincerely apologize for the time and effort this has cost you. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca If the steps are unsuccessful, please follow the directions provided at the end of the guide. Kind Regards, Shark Clean

Hey Shell, Thanks for taking the time to leave a review. We dropped the ball here, and we’re really sorry. We're deeply unhappy to hear about the disappointment regarding the Matrix model’s single side brush. We understand how frustrating it must be, especially since your previous Matrix included two brushes and delivered the cleaning performance you expected. It’s never our intention to cause confusion, and we know how important accurate details are when choosing a device for your home. Your experience with the single brush pushing dirt instead of picking it up properly is definitely not the level of performance we want for our customers. Feedback like yours is incredibly valuable, and we’ll make sure it’s shared with the appropriate team for review. If you do require further assistance with your Robot, please feel free to reach out to our support team via the link below. We are always ready to assist and ensure your experience is a positive one. Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear that you’re experiencing charging issues with your Robot. We understand how frustrating it can be after replacing the battery, and you're still experiencing issues. We completely understand how this situation can negatively affect you, and it’s certainly not the experience we want for our customers. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly, or you can check out our self‑help guide for step‑by‑step troubleshooting related to charging issues. You’ll find all relevant links included below. Self-Help Guide: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Contact Page:https://support.sharkninja.com/contact-us Kind Regards, Shark Clean

Hola López, Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos mucho saber que su robot Matrix dejó de funcionar después de solo dos meses; no es la experiencia que queremos para usted. También entendemos lo decepcionante que es tener dificultades para acceder al soporte de garantía, especialmente después de intentar todos los pasos correctos como limpiar y volver a montar la unidad. Usted merece una experiencia fluida y sencilla, y agradecemos que nos haya informado sobre esta situación. Nos encantaría revisar su caso más a fondo y ayudar a resolverlo lo antes posible. Nuestro equipo siempre está disponible para asistirle en https://support.sharkninja.com/contact-us. Atentamente, Shark Clean

Hi Alex, Thank you for taking the time to leave feedback. We’re truly sorry to hear about your experience, especially after caring for your vacuum so well and relying on it for your home with pets. We understand how frustrating and disappointing it must feel for the unit to stop working so suddenly after two years of trouble‑free use. Since the product is now outside of its warranty period, the 30% discount toward a replacement of the same model is the support we’re able to offer at this stage. That said, we never want you to feel left without answers, and we’d be more than happy to look into this further to see if there’s anything else we can do. Please reach out to us using the link below so our team can review the situation in more detail: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi James, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that your Shark Matrix isn’t emptying debris properly and that you’re finding the dust bin difficult to open. We understand how frustrating this can be, especially when the product isn’t performing as expected, and we sincerely apologize for the inconvenience this may have caused. Please know that your feedback is important to us, and we will be sharing it with our internal teams for review. In the meantime, we recommend visiting the self-help troubleshooting guide linked below, which may help resolve the issue you’re experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false. If the issue persists after trying the suggested steps, please follow the instructions at the end of the guide to connect with our support team. We’ll be more than happy to assist you further and work toward a resolution. Kind regards, Shark Clean NA.

Hi Shel, Thank you for taking the time to leave a review. We’re truly disappointed to hear about the short runtime and other issues you’ve experienced with your Shark robot. We completely understand how frustrating this must be, and we want to make things right. Please know that your feedback is extremely valuable, and we’ll be sharing it with the appropriate teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark vacuum currently only works through the app and that the Google Home integration has been broken for months. We completely understand how frustrating this must be, and we want to make things right. Please know that we’ll share your feedback with the relevant teams internally to help improve your experience. In the meantime, we recommend referring to our self-help guide link below to troubleshoot any issues you're experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi Casey, Thank you for taking the time to leave a review. We’re unhappy to hear that your side brush motor failed after a little over a year. We understand how disappointing this must be, especially since our team informed you that replacements are only available under warranty and could not offer a paid repair option. Your feedback regarding our warranty policies is very important to us, and we will share it with the relevant teams internally. If there’s anything we can do to improve your experience or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi Kris, We’re so sorry to hear about your experience with the Matrix vacuum. That sounds incredibly disappointing, especially after having such a great experience with your previous model. We truly appreciate you sharing this feedback, and we completely understand your disappointment. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us so we can assist you further and explore possible solutions. Kind Regards, Shark Clean US.

Hi Mcgee, Thank you for sharing your experience. Having the brushroll door fall off and not stay in place can be frustrating, especially when it affects the performance of your vacuum. We’d like to help resolve this for you. Please contact us at https://support.sharkninja.com/en-CA/contact-us so our team can review the issue and assist you further. Kind Regards, Shark Clean US.