Customer Reviews for Shark Matrix Cordless Self Emptying Robot Vacuum, Bagless, Black (RV2310AE)

Hi Chad, Thank you for taking the time to leave a review on our Shark Matrix. This isn’t our usual standard and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot and we'd like to look into this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. Looking forward to hearing from you. Kind regards, Shark Clean US

Hi there, Thank you for taking the time to leave a review. We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-888-228-5531 so we can assist you further. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Shark Home US

Hello, Thank you for taking the time to leave a review. We’re disappointed to hear about your experience with our Robot. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We're disappointed to hear about the connectivity issue with Google Home after the firmware update and the delay in resolving this. We understand how frustrating this can be, especially when you purchased the product for voice command functionality. Please know that your feedback is very important to us, and we’ll share it with our product and engineering teams for review as they work on improving compatibility. If you haven’t already, please reach out to our support team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We're disappointed to hear that your Matrix hasn’t performed as expected. We understand how disappointing it can be when a product doesn’t meet your needs—especially when it comes to pet hair. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hi there, Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup. Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best. Warm regards, Shark Clean US

Hi Ashley, Thank you for sharing your experience. We’re truly disappointed to hear that your Matrix Self-Empty Robot Vacuum hasn’t lived up to the Shark standard you’ve come to trust. The issues you mentioned with suction, dirt detection, and charging are definitely not what we want for our customers. We’d love the opportunity to troubleshoot this with you and explore options to make it right. Please reach out to our Customer Care team at 1-888-228-5531 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service. Warm regards, Shark Clean US

Hi there, Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve had setting up your Matrix Robot vacuum. While our smart features are designed to enhance convenience, we recognize that not everyone prefers app-based setup, and your feedback is incredibly important. We’ve shared your comments with our product and support teams to help improve future setup guides and accessibility. We’d love the opportunity to help you get your vacuum up and running. Please reach out to our Customer Service team at 1-888-228-5531, we’ll walk you through the setup step-by-step or explore alternative solutions. Thank you again for your patience and for being a Shark customer. Warm regards, Shark Clean US

Hello there, Thank you for taking the time to leave a review. We're so sorry to hear that you're having trouble with you Shark Matrix mapping your home. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean