Customer Reviews for Shark Matrix Cordless Self Emptying Robot Vacuum, Bagless, Black (RV2310AE)

Hi Shel, Thank you for taking the time to leave a review. We’re truly disappointed to hear about the short runtime and other issues you’ve experienced with your Shark robot. We completely understand how frustrating this must be, and we want to make things right. Please know that your feedback is extremely valuable, and we’ll be sharing it with the appropriate teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark vacuum currently only works through the app and that the Google Home integration has been broken for months. We completely understand how frustrating this must be, and we want to make things right. Please know that we’ll share your feedback with the relevant teams internally to help improve your experience. In the meantime, we recommend referring to our self-help guide link below to troubleshoot any issues you're experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi Casey, Thank you for taking the time to leave a review. We’re unhappy to hear that your side brush motor failed after a little over a year. We understand how disappointing this must be, especially since our team informed you that replacements are only available under warranty and could not offer a paid repair option. Your feedback regarding our warranty policies is very important to us, and we will share it with the relevant teams internally. If there’s anything we can do to improve your experience or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi Kris, We’re so sorry to hear about your experience with the Matrix vacuum. That sounds incredibly disappointing, especially after having such a great experience with your previous model. We truly appreciate you sharing this feedback, and we completely understand your disappointment. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us so we can assist you further and explore possible solutions. Kind Regards, Shark Clean US.

Hi Mcgee, Thank you for sharing your experience. Having the brushroll door fall off and not stay in place can be frustrating, especially when it affects the performance of your vacuum. We’d like to help resolve this for you. Please contact us at https://support.sharkninja.com/en-CA/contact-us so our team can review the issue and assist you further. Kind Regards, Shark Clean US.

Hi Amanda, Thank you for sharing your experience with us. We’re sorry to hear that the product didn’t meet your expectations in terms of build quality and noise level. We understand how disappointing it can be when a new model feels different from what you were used to. Your feedback is incredibly valuable. It helps us identify areas where we can improve and deliver the quality you expect. We truly appreciate you taking the time to let us know. Kind Regards, Shark Clean US.

Hi Chad, Thank you for taking the time to leave a review on our Shark Matrix. This isn’t our usual standard and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot and we'd like to look into this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. Looking forward to hearing from you. Kind regards, Shark Clean US

Hi there, Thank you for taking the time to leave a review. We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-888-228-5531 so we can assist you further. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Shark Home US

Hello, Thank you for taking the time to leave a review. We’re disappointed to hear about your experience with our Robot. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We're disappointed to hear about the connectivity issue with Google Home after the firmware update and the delay in resolving this. We understand how frustrating this can be, especially when you purchased the product for voice command functionality. Please know that your feedback is very important to us, and we’ll share it with our product and engineering teams for review as they work on improving compatibility. If you haven’t already, please reach out to our support team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We're disappointed to hear that your Matrix hasn’t performed as expected. We understand how disappointing it can be when a product doesn’t meet your needs—especially when it comes to pet hair. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hi there, Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup. Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best. Warm regards, Shark Clean US

Hi Ashley, Thank you for sharing your experience. We’re truly disappointed to hear that your Matrix Self-Empty Robot Vacuum hasn’t lived up to the Shark standard you’ve come to trust. The issues you mentioned with suction, dirt detection, and charging are definitely not what we want for our customers. We’d love the opportunity to troubleshoot this with you and explore options to make it right. Please reach out to our Customer Care team at 1-888-228-5531 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service. Warm regards, Shark Clean US