Customer Reviews for Shark Matrix Cordless Self Emptying Robot Vacuum, Bagless, Black (RV2310AE)
237 reviews
Most helpful positive review
Posted May 13, 2023
Powerful and Smart
Shark Matrixâ„¢ Self Emptying Robot Vacuum with Bagless is an awesome robot.. I am so impressed with the special features.
I have grandkids and a pomeranian dog, the suctions is powerful for cleaning up crumbs and pet hair on hard floors and carpet.
The cleanedge tech uses blasts of air and the Precision Mapping is everything. No spots missed.. It returns to the dock an...
I have grandkids and a pomeranian dog, the suctions is powerful for cleaning up crumbs and pet hair on hard floors and carpet.
The cleanedge tech uses blasts of air and the Precision Mapping is everything. No spots missed.. It returns to the dock an...
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VS
Most helpful critical review
Posted Jun 2, 2024
Short lived
Purchased 08/2023. Worked great until recently. Now it will run for 5 minutes or so and then stop working. According to the lights (solid red, solid white, solid red) it has an internal issue. I followed the self help, but that only fixed it for a week. I called their customer support line and did the same thing. I am going to call tomorrow (they are closed on Sunday) a...
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Carol
Reviewed at:
Shark
Posted Jul 7, 2025
Excellent Service
My new Robot Matrix is awesome. I named her Esther and she does a wonderful job for me.
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Mr. Jaws
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Shark
Posted Jul 7, 2025
Love my new Shark!
Love it but curious why it stops and drains the battery down and can’t make it back to the docking center!
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Robot
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Shark
Posted Jul 4, 2025
This is a terrible model.
It has been less than a month since I’ve received the replacement unit and the same problem of it not following the map and finishing a cleaning cycle five minutes into the cycle has started. At this time, it does ok if I just push the button on the vacuum to clean. But that method failed eventually on the one that this has replaced, so my expectations are low. I’m real...
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Real review
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Shark
Posted Jul 2, 2025
Real review
Was a decent vacuum, now it doesn't vacuum the house. Does a small area, or goes 4-5ft away from doc and gets lost, or vacuums the whole house and never returns to the doc. Before when it was right out of the box it was great, did its job and never skipped a beat. I gave it 2 stars just because when it worked it worked but that's all the reviews deserves just because I'...
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Aulton
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Shark
Posted Jun 24, 2025
Great for homes with pets.
This is my forth sharkclean robot. I still use the older units for other locations. It picks up the dog hair, we have 6 dogs. Before we would have to vacuum daily.
The side release on the matrix is not placed well being on the backside by the wall. The top button was better.
The side release on the matrix is not placed well being on the backside by the wall. The top button was better.
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Tiny Dancer
Reviewed at:
Shark
Posted Jun 21, 2025
Patient Customer Service
First of all, I would like to thank David at Customer Support who showed a lot of patience with me this morning as we were troubleshooting my Shark robot for Wi-Fi connectivity. I was so frustrated that my robot wasn't confirming the Wi-Fi set-up after trying 4 times. Luckily for him, after trying the 5th time it worked. I accidentally ended the call so I couldn't give ...
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Baby Shark
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Shark
Posted Jun 16, 2025
Baby Shark
Love our Shark! We named her Baby Shark. We have two dogs one a border Colllie/Blue Healer and one Terrier and they SHED!! Baby Shark picks up all that dog hair. She’s incredible. We replaced our Roomba with Baby Shark and this one does such a better job. Love the auto emptying feature! Great product.
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Msgtp
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Shark
Posted Jun 9, 2025
Worthless
Worthless and after an hour with customer support no resolution.
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CLB1
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Shark
Posted Mar 7, 2025
Buyer's Remorse
Less than 30 days out of the box it was inoperable. The only error messages you get in the app is "an error has occurred" - so you can't research anything to try and figure out what is wrong with it. Called the customer service line and they had me go through a ridiculous series of turn off/turn on only to be told - well you can return it to the store you bought it from...
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Falade
Reviewed at:
Shark
Posted Mar 5, 2025
Great product
This is a great robot Vac. I've had other brand name robot vac in the past that just does not measure up to this one. On top of producing great products the shark company also has a great customer service team. I highly recommend.
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German Shepherd Shedders
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Shark
Posted Feb 28, 2025
Whole home is the best
It was a replacement for the one I had that broke. I absolutely love it.
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Trump2024
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Shark
Posted Feb 25, 2025
Making noise
Works great has something eternal hitting the fan motor will have to examine it closer
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Rosey
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Shark
Posted Feb 25, 2025
Loved the Self-Empty Bin
I only had this Shark for a few days and I returned it. I wanted to like it. Sadly it just couldn’t perform. My cleaning area is under 1000sf of total hardwood and this robot had to recharge 3 times before it could finish. I’ve had several Neatos and another Shark, this one just couldn’t handle the job! I did love the self-emptying bin, though!
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Eddie
Reviewed at:
Shark
Posted Feb 24, 2025
ABSOLUTY NOT
DO NOT BUY!!! I purchased my Shark Matrix and was completly not satisfied. At first it works well, however after a few weeks the robot began to miss multiple parts of the house and we need to re-map it multiple times a month. ALSO the battery dies VERY quickly. Completly not worth it. Keep your money.
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Joj5501
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Shark
Posted Feb 22, 2025
Horrible
I bought this a month ago and used it about 5 times. It keeps stopping saying the brush roll is stuck and when I open it there’s nothing there and the dirt cup is empty. It misses spots on the floor. My old shark was 100% better
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living room
Reviewed at:
Shark
Posted Feb 19, 2025
Really picks up and saves me time
I bought this about one month ago. I initially did not want a self emptying robot, but I am so happy and pleased that I did. It can vacuum my living, dining, laundry and 1/2 bath rooms without my having to worry if it is getting clogged
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Mlou
Reviewed at:
Shark
Posted Feb 18, 2025
Great vacuum
I bought mine last month and LOVE it! Sharkie is amazing. So easy to use and makes cleaning effortless.
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Dano
Reviewed at:
Shark
Posted Feb 11, 2025
It's ok but not as great as the first model I had
I really like the first one I had , that had two brushes and would go under my end tables and furniture....
The peace thats on top of the new one will not allow it to go under places like the first model i had!
The peace thats on top of the new one will not allow it to go under places like the first model i had!
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Kathy
Reviewed at:
Shark
Posted Feb 7, 2025
Take the knob off
I love the shark the older one because this one can't go under many of my things that the other one did so I had to send it back
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IndyLady66
Reviewed at:
Shark
Posted Feb 7, 2025
Works good, but disappointed overall
Frustrating that the vacuum stops frequently with error message "brushroller is stuck". No obvious debris in the brushroller. Also, vacuum is very noisy when in operation.
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