Customer Reviews for ASUS AC Dual Band MU-MIMO WiFi 6 Router, Black (RT-AX3000)

Dear LW 88, Thank you for your comment. We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear SC User, Thank you for reaching out. We do understand your disappointment with the product and the inconvenience this may have caused if having issues accessing your NAS through the USB port. To resolve this, check if NAS was properly configured in the routers settings. For helpful tips on how to setup NAS properly, please visit our Product Support page at: https://www.asus.com/us/support/faq/1011275/ . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Gina5280, We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The router not working after a year and a half of usage is a random problem. Typically, by simply doing a power cycle to both your ISP's modem and the router will resolve the issue. Additionally, check if your ISP's credentials still maches the router's settings. Furthermore, please update the firmware if it was outdated. The most current firmware version is posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000. After a successful firmware update, check if the router's settings still matches your ISP's credentials. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Back Door Man, We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing weak signal strength. Typically, the maximum coverage of this router is up to 7800 sq. ft. To resolve the weak signal, , check if the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty