Customer Reviews for Staples Remanufactured Black/Cyan/Magenta/Yellow High Yield Ink Cartridge Replacements for HP 962XL (ST962XLBCMY4PK), 4/Pack
Item # : 24572838
Model # : ST962XLBCMY4PK
Keep printing jobs running smoothly with these Staples Remanufactured HP 962XL black cyan magenta yellow high yield inkjet cartridges.
- Yields up to 2000 each Black and 1600 each Cyan Magenta Yellow
- Black Cyan Magenta Yellow
- Compatible to HP 962XL (3JA03AN 3JA00AN 3JA01AN 3JA02AN)
Price is $93.79
Unit of measure 4/Pack
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Over 30
29 reviews
Most helpful positive review
Posted Aug 15, 2024
Works great
This remanufactured ink works just as well as the original ink!
VS
Most helpful critical review
Posted Nov 20, 2024
Zero stars
Do no buy these, they will not work in your HP printer, even if you disable the firmware updates.
No printing here
Reviewed at:
Staples Advantage
Posted Apr 10, 2025
It doesn't work on hp printer
I installed the cartridge and my printer refuses to print, saying it is not an hp cartridge. The info on the staples ink says it will work.
0up votes 0
0down votes 0
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JACK O.
Verified Buyer
Posted Feb 12, 2025
It Sucks
Did not work in my printer Buying it was a total waste of time.
1up votes 1
0down votes 0
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U P
Verified Buyer
Posted Jan 6, 2025
Does not work with my printer
I managed to get the color cartridges to work in my 9010 printer but it would not show the ink levels. However, when I installed the black cartridge, it was completely rejected by the printer. Not buying these again.
2up votes 2
0down votes 0
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Brenda G.
Verified Buyer
Posted Dec 18, 2024
WAS NOT COMPATIBLE AS PACKAGE STATED
My printer would not operate with these substitute cartridges. I went ahead and bought the HP brand at Staples instead
1up votes 1
1down votes 1
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Laura T.
Reviewed at:
Staples Advantage
Posted Nov 20, 2024
Zero stars
Do no buy these, they will not work in your HP printer, even if you disable the firmware updates.
3up votes 3
0down votes 0
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caseys
Reviewed at:
Staples Advantage
Posted Oct 24, 2024
Staples Ink
The description states these remanufactured ink cartridges will work with HP 962xl and they in fact do not. We've wasted all the ink we've purchased because we get a non-compatibility warning on our printer stating non-HP chip detected.
2up votes 2
0down votes 0
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Regina R.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Oct 17, 2024
Not compatible with HP printers
The printer does not recognize the cartridges as hp toner and will not print with this toner
0up votes 0
0down votes 0
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Staples Customer
Posted Jul 25, 2024
Doesn't work in HP 9015e printers.
Doesn't work in HP 9015e printers.
1up votes 1
0down votes 0
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Doesn't Work
Reviewed at:
Staples Advantage
Posted Apr 7, 2024
Ink Cartridge not recognized
The CYAN ink cartridge is not recognized in my printer. It does not stick in the area like an authentic HP Ink does. Now I can't print with work that needs completed. Very frustrated.
1up votes 1
0down votes 0
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Staples Customer
Posted Apr 5, 2024
Remanufactured but don't fit
Great idea, but two problems not described on website for my HP 9015e: 1. XL color cartridges do not physically fit into the printer. 2. Each wrapped with "Alert!" that one must disable automatic firmware updates for carts to work. There is only a url to explain how or when to do that. Because of the non-fit, I didn't get there. Reordering HP brand cartridges.
1up votes 1
0down votes 0
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SUZETTE D.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Apr 2, 2024
Not compatible with HP Smart App
Unable to use due to the HP Smart App required to use my printer.
1up votes 1
0down votes 0
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JENNY M.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Mar 11, 2024
The cartridges are a just a little bit wider than the HP ones so they don't fit in the printers. Would be nice to save money but they don't work.
1up votes 1
0down votes 0
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ROBERT L.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Dec 4, 2023
Did not work
Once again I tried reman cartridges and once again they did not work. Never again. Total junk 3 times now.
1up votes 1
0down votes 0
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Response from Staples :
Dear Robert We truly regret hearing that you're not completely satisfied with your Staples HP 962XL replacement cartridge. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product
Cindy, December 21, 2023
Staples Customer
Posted Nov 27, 2023
unacceptable
My printer does not recognize these ink cartridges even though staples says they are compatible.
2up votes 2
1down votes 1
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Response from Staples :
Dear John We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your printer forcing a firmware update. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product. Thank you!
Cindy, November 28, 2023
Staples Customer
Verified Buyer
Posted Nov 21, 2023
Remanufactured Ink
Hard to install and would not fill the printer.
0up votes 0
0down votes 0
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Response from Staples :
Dear Paula We truly regret hearing that you're not completely satisfied with your Staples HP 962XL replacement cartridge. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product.
Cindy, November 21, 2023