Customer Reviews for Shark True HEPA Air Purifier, 4-Speed, White (HP102)
Item # : 24576270
Model # : HP102
- Air purifier designed to clean the air in your home or office
- Recommended for rooms up to 500 sq. ft.
Price is $199.99
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195 reviews
Most helpful positive review
Posted Sep 4, 2025
Good luck on finding a replacement filter
I bought this product and it works great, but when it comes to the time to buy a new filter, good luck finding one. I have been unable to find a replacement filter.
VS
Most helpful critical review
Posted Sep 14, 2025
too expensive to change filters
Not happy with purchase.......of the IQ 500. Cleaned the air for about 1 week then has failed to do so afterwards. Filters are too expensive to change monthly and are not washable.
DJme
Reviewed at:
sharkninja.com
Posted Sep 14, 2025
too expensive to change filters
Not happy with purchase.......of the IQ 500. Cleaned the air for about 1 week then has failed to do so afterwards. Filters are too expensive to change monthly and are not washable.
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Response from Staples :
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Air Purifier a week after purchase. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
September 22, 2025
No Nickname
Reviewed at:
sharkninja.com
Posted Sep 4, 2025
Good luck on finding a replacement filter
I bought this product and it works great, but when it comes to the time to buy a new filter, good luck finding one. I have been unable to find a replacement filter.
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Jenway
Reviewed at:
sharkninja.com
Posted May 23, 2025
Worked great when it worked, didn't last
Worked great when it worked. I've purchased 2 of these because I love my Shark vacuum and thought maybe they could make a great air purifier. My first one died at 3 months my second at 6.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Air Purifier. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
May 23, 2025
Tracy
Reviewed at:
sharkninja.com
Posted Apr 28, 2025
Unbelievable!!!!
I purchased this air purifier to help with the litter box smell in our home. I have terrible sinus problems and cannot smell anything and my husband has a great smeller. Even though we have an automatic scooping litter box he could still smell the litter (not the cat urine) and he absolutely hated it. Not only did it ELIMINATE the litter box smell over night the air pur...
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Ronny
Reviewed at:
sharkninja.com
Posted Feb 19, 2025
Great
Great product and happy about my purchase It works as advertised
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Puritan 2 & Puritan 3
Reviewed at:
sharkninja.com
Posted Feb 16, 2025
Pure air everywhere!!!
I bought two more after receiving one for Christmas. I live on a dirt road and have two shedding dogs. I found having just one in our open area to save me from constant dusting and vacuuming. The two i recently purchased are in bedrooms and same great effect!!
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Allergy Sufferer
Reviewed at:
sharkninja.com
Posted Feb 6, 2025
Everything I needed in a compact package.
Extremely quite especially on low fan speed. We keep it on automatic and that seems to work well. This unit is well made and esthetically pleasing.
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Srose
Reviewed at:
sharkninja.com
Posted Feb 5, 2025
Air purifier replacement
I needed a replacement and it was handled professionally and quickly
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Air Purifier and that you had to get a replacement as a result.
We truly appreciate your feedback on your experience with our Customer Service Department and we're glad you can continue enjoying your product.
Kind regards,
Shark Clean
February 18, 2025
Alla
Reviewed at:
sharkninja.com
Posted Feb 2, 2025
No replacement filters. Don’t buy.
While the air purifier itself is alright, getting the replacement filter is a nightmare. Always out of stock. Don’t recommend this product because you can’t get a filter, which makes it a product that does not work. Either have replacements available or make them filters that can be cleaned and reused. So as of now, I have 4 non useful expensive “air purifiers” that are...
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Response from Staples :
Hello Alla,
Thank you for taking the time to leave a review.
We're so sorry for the delay of stocks for the filters for your Air Purifier. We're currently restocked on the filters. Please reach out to our team by phone at 1-855-427-5127, we'd be happy assist you with this.
February 18, 2025
Chris435
Reviewed at:
sharkninja.com
Posted Jan 17, 2025
A new living room staple
We bought this when our house was being repainted and we've given it a permanent spot in our living room. It's always interesting to observe the changes in air quality based on what we cook for dinner, if we have the windows opened or closed, etc.
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Cleanguy7
Reviewed at:
sharkninja.com
Posted Dec 27, 2024
No replacement filters
Was bought as a present for our family that's sensitive to the terrible air quality in our area, and was great for the first 2 years. Now, I haven't seen a time they have the replacement filters in stock available. Will have to find another purifier that actually carries inventory of it's replacement filters. The purifier we have has been gathering dust in our family ro...
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry for the delay in stocks for the filters. As we have restocked on filters, please reach out to our team by phone at 1-855-427-5127, we'd be happy to assist you further.
February 18, 2025
Kristy T
Reviewed at:
sharkninja.com
Posted Dec 19, 2024
Love this!
I absolutely love this air purifier! I was impressed yet skeptical that it called out "Power for Pet Owners", but this air purifier has exceeded my expectations. It does a great job of keeping odors at bay in my home office, which also houses the litter box. In addition, I love that I can tell what the clean air level is. The filter is also extremely easy to change. I w...
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Gary 52
Reviewed at:
sharkninja.com
Posted Nov 9, 2024
I have had this less than a year and now it runs constantly and won’t shut off.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your air purifier. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
November 14, 2024
TrappedwithGermanShepherd
Reviewed at:
sharkninja.com
Posted Sep 18, 2024
It is so quiet I can't tell if it is working.
I bought this for my office where I share it with a German Shepherd who sheds 50 weeks out of the year. So far...so good...It is so quiet that I cannot tell it is on....and it hovers around 98-99 all day...so I am not sure yet. I will review again in 3 months.
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Ron61
Reviewed at:
sharkninja.com
Posted Aug 10, 2024
works great
its been great we live in Idaho with all the fires are and the smoke its helping my breath
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MCM1
Reviewed at:
sharkninja.com
Posted Jul 21, 2024
Shark Fan
I haven’t used it yet, I’m adding it to my classroom that’s always has issues. I will get back to you in a month or so.
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Joshy
Reviewed at:
sharkninja.com
Posted Jun 13, 2024
Inconsistent fan speed causes noise
My boss just bought this and it is super obnoxious. If it would pick a fan speed and stick to it that would be great but its constantly, and I mean constantly no more than 5 seconds between changing from low to super low back and forth without any consistency and whenever the fan speed is changing there is a wining noise. If you turn it off auto and set it to hold a spe...
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Response from Staples :
Hello Joshy,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Air Purifier. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
June 14, 2024
Tommyspc
Reviewed at:
sharkninja.com
Posted May 11, 2024
Clean and allergy free
Have had this purifier for about 1 month so far. Its small but packs a powerful punch.
The air stays clean and detects even a small amount of dust or smoke. I love the auto feature as once the air reaches
100% it shuts off to save power, and turns back on by itself to clean once it goes back below 100%. I had severe allergies from pollen and dust and since getting this...
The air stays clean and detects even a small amount of dust or smoke. I love the auto feature as once the air reaches
100% it shuts off to save power, and turns back on by itself to clean once it goes back below 100%. I had severe allergies from pollen and dust and since getting this...
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PDC27
Reviewed at:
sharkninja.com
Posted May 11, 2024
Fantastic product
I brought a higer capacity to covered my entire leaving room and I loved it do much that I went to your site to look for exactly the sane product but to cover a smaller area. I am veryhappywith the product!.
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Big John 1
Reviewed at:
sharkninja.com
Posted Apr 18, 2024
Quiet
So far so good ! We love it ! Might even buy another one.
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