Customer Reviews for Sony Wireless Active Noise Canceling Earbuds, Bluetooth, Black (WF1000XM5/B)
1291 reviews
Most helpful positive review
Posted Jul 26, 2023
I don't give out 5 Stars But ..
Theses are as close to 5 Stars as I've experienced so I'm giving them 5 Stars ⭐⭐⭐⭐⭐ ..
Yes $300 is a bit pricey for earbuds for the average consumer, so I'll leave that up to each individual and Sony .. There are cheaper and more expensive options .. but for the comfort, sound , ect I think this is the best Sony has ever done ..
Great Job .. I'm a satisfied customer...
Yes $300 is a bit pricey for earbuds for the average consumer, so I'll leave that up to each individual and Sony .. There are cheaper and more expensive options .. but for the comfort, sound , ect I think this is the best Sony has ever done ..
Great Job .. I'm a satisfied customer...
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VS
Most helpful critical review
Posted Nov 9, 2023
Very poor battery life
Only getting approx 3 hrs before being informed that the battery is low, this is with noise cancelling off !! Not as the 7hrs of noise cancelling as advertised!
Wan0109
Reviewed at:
Sony
Posted Sep 2, 2025
Best Audio Experience Ever
Bought this product half a month ago. Really like it. ANC was excellent. Experiencing best audio ever.
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sssszzzz
Reviewed at:
Sony
Posted Sep 2, 2025
Poor quality
i bought this a month ago and not even 2 weeks into the purchase, my earbuds stopped connecting. they would connect, disconnect and reconnect continously. on top of that when on call, the reciever cannot hear anything clearly when earphones used. had to give for repair within 1month of purchase
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Shopzen
Reviewed at:
Sony
Posted Sep 1, 2025
Didn't work as expected.
I really expected better noise cancelling. No matter how I tried to fit each size of earbud, just wouldn't fit my ears. Ordered the extra buds but doubt it will work. Also annoyed that you have to take an earbud out of the case in order to connect to the app to see the charge status of the earbuds and case.
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OH HW
Reviewed at:
Sony
Posted Aug 31, 2025
Secure-Fit, All-Day Comfort
I used to own both the WF-1000XM4 and WF-1000XM5. The XM5 is noticeably smaller and much more comfortable to wear. Noise cancellation remains excellent, and I especially love how it announces the date when I put the earbuds in each morning.
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AGTS
Reviewed at:
Sony
Posted Aug 30, 2025
Disappointed with ANC feature.
ANC is very underwhelming. I can still hear a lot of high frequency and low frequency noise from the outside.
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dhill44241
Reviewed at:
Sony
Posted Aug 29, 2025
Poor website
Purchased WF-1000XM5 wireless noise cancelling headphones (buds). Nothing but problems trying to register. I entered model number (YY2963) and system would not accept. Used reference guide # (WF-1000XM5) to get it to accept. I was trying to find a user manual which did not come with the product. No luck so far. Since I haven't got a user manual I can't get it set up to ...
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CreativeHandle
Reviewed at:
Sony
Posted Aug 29, 2025
Best Noise-Cancelling Earbuds
The best earbuds that I had to date. The seal around my ear is so good that some times I do not even have to turn ANC on.
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bubbles8
Reviewed at:
Sony
Posted Aug 28, 2025
Not satisfied
terrible. sound skip alot. sometimes left bud sometimes right bud. not sure if my product is faulty. going to get a replacement. Due to the high price paid, I expected better performance.
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CasualMusicEnjoyer
Reviewed at:
Sony
Posted Aug 28, 2025
Bad connection feature
Sony, please fix your multi-devices connection. The headphones are so good, it's really a waste that when your headphones are connected to several devices, it's disconnecting and reconnecting every 5 mins. Otherwise great product, but if i knew this issue before i wouldn't buy it tbh.
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Nobodyeverybody
Reviewed at:
Sony
Posted Aug 28, 2025
Below average
Not a good product coming from wh xm5.
Poor battery life and intermittent connection.
Poor battery life and intermittent connection.
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bright3413
Reviewed at:
Sony
Posted Aug 27, 2025
Short Product Lifetime with 1 Year Warranty
I loved the headphones while I was able to use them, however after one and a half years the right earbud entirely stopped working with no notable issues beforehand (no drops, water, anything, just stopped working randomly).
Since they have a very short warranty of 1 year, be prepared to pay out of pocket for repairs.
Since they have a very short warranty of 1 year, be prepared to pay out of pocket for repairs.
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Junmy
Reviewed at:
Sony
Posted Aug 27, 2025
Great
Nice!great fit soft was ok as well. Free gidt was a.bonus
1up votes 1
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LousySONY
Reviewed at:
Sony
Posted Aug 22, 2025
Poor Quality Bluetooth Connection Problem POOR!
Bought it online on 01-Aug-2025, have been having problem with Bluetooth connection drop off (it's not my phone - i have no problem with other headphones).
Sent it in for service twice and until 22-Aug-2025, still not resolved! So i don't know the sound quality?!
Sony quality has deteriorated - should not have bought it - i want a REFUND!
Sent it in for service twice and until 22-Aug-2025, still not resolved! So i don't know the sound quality?!
Sony quality has deteriorated - should not have bought it - i want a REFUND!
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Herry73
Reviewed at:
Sony
Posted Aug 20, 2025
Great Features
I bought 1 month ago and I am happy with this product
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tree666
Reviewed at:
Sony
Posted Aug 20, 2025
do not waste your time with this buggy garbage
The red LED on the case will not stop flashing. what does this mean? IDK because none of the documentation for this product says anything about what the LED indicator on the front of the case means. It sometimes connects while its still in the case as well.
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raifooi
Reviewed at:
Sony
Posted Aug 19, 2025
Best in the business
Bought it about a month ago, satisfied with battery life and sound quality. Good fit in the ear without any discomfort with regular 2-hour wear.
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adesrn
Reviewed at:
Sony
Posted Aug 18, 2025
Very bad noice cancelation system.
The product does not cancel noise at all. Activating it or deactivating does not change anything to the surrounding noise. Do not buy this product for this feature as it does not work at all ! Choose Pixel Earbuds Pro, they work very well !
Also, be very careful, Sony does not accept return at all, even if asked on the day of delivery with a brand new product. A brand...
Also, be very careful, Sony does not accept return at all, even if asked on the day of delivery with a brand new product. A brand...
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GRDTAN
Reviewed at:
Sony
Posted Aug 16, 2025
Great sound and design
Excellent sound quality in an incredibly small package.
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jptsr1
Reviewed at:
Sony
Posted Aug 14, 2025
Not bad.
pretty good but the noise cancelling isn't as solid as advertised.
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Bob838
Reviewed at:
Sony
Posted Aug 14, 2025
Cool features, but critically buggy
I bought these approximately 6 months ago and while I do like the sound quality and all the cool features, they are so buggy and the sound quality cuts out SOOO much. Particularly out of the left one. There will be 30 minute periods where I get every other word out of it. The suggestions in the help support are to just shut off all of the cool features and eventually pu...
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