Customer Reviews for Sony Wireless Active Noise Canceling Earbuds, Bluetooth, Black (WF1000XM5/B)
1233 reviews
Most helpful positive review
Posted Jul 26, 2023
I don't give out 5 Stars But ..
Theses are as close to 5 Stars as I've experienced so I'm giving them 5 Stars ⭐⭐⭐⭐⭐ ..
Yes $300 is a bit pricey for earbuds for the average consumer, so I'll leave that up to each individual and Sony .. There are cheaper and more expensive options .. but for the comfort, sound , ect I think this is the best Sony has ever done ..
Great Job .. I'm a satisfied customer...
Yes $300 is a bit pricey for earbuds for the average consumer, so I'll leave that up to each individual and Sony .. There are cheaper and more expensive options .. but for the comfort, sound , ect I think this is the best Sony has ever done ..
Great Job .. I'm a satisfied customer...
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VS
Most helpful critical review
Posted Nov 9, 2023
Very poor battery life
Only getting approx 3 hrs before being informed that the battery is low, this is with noise cancelling off !! Not as the 7hrs of noise cancelling as advertised!
JCUnhappy
Reviewed at:
Sony
Posted Aug 12, 2025
BEWARE!!!!
Stopped working within 1yr. Multiple malfunctions and only sporadic charging. Keeps connecting to my phone, while still in the case with the lid closed. Yes, I did clean the contacts thoroughly. Sony refuses to honor warranty.
1up votes 1
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Madera0042090
Reviewed at:
Sony
Posted Aug 8, 2025
Sony
My review is a negative 0 $400 down the drain. For the past week they were working. Know the right ear is no working. I been trying to speak with a live agent regarding this issue but everything is virtual. Nor they did not wanting to put me through. I am not sure what to do.
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AnotherBob
Reviewed at:
Sony
Posted Jul 27, 2025
Sound great but TEMPERaMENTALly unreliable
I had them replaced after just a few months. Now the LEFT EARBUD cuts out. 🤬 What’s so great about great earbuds if they are super unreliable?
1up votes 1
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JCCC123
Reviewed at:
Sony
Posted Jul 8, 2025
Manufacturing issue
There is a molding issue like manufacturing defects on the buds...
I thought Sony have a good quality control...
I thought Sony have a good quality control...
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peanutbrittle
Reviewed at:
Sony
Posted Jun 16, 2025
A year review
Aesthetically 5 stars. Overall the experience has been horrible; overall sound quality isn't there, iphone app isnt helpful, and constantly replacing tips --- which aren't made from a quality material and aren't easy to clean. I found that previous in ear expericnes (JBL, Beats, and others) all had quality tips and were cleanable.
Once I found tips to replace, differ...
Once I found tips to replace, differ...
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Hugod237
Reviewed at:
Sony
Posted Jun 15, 2025
YOU DONT WANT TO HELP
I had the headphones and I lost the right side and bought a replacement and I can't pair them. Then i found out that it was a different firmware, so i try to speak with Support and didn't solve anything. They gave me 2 website of companies that supose to fix that issue but when i call them they say that they can not fix that problem no longer. So i'm very desperate, tha...
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Am sum dude
Reviewed at:
Sony
Posted Jun 14, 2025
Some good some bad
I´ve been using my WF-1000XM5 earbuds for 1 year+ and they have very good sound quality, I´ll say some pros and cons.
Con 1: They only come with foam tips, these tips irretate my ears skin, Had to switch, so I use the silicone tips from the XM3 earbuds, cause they don´t irritate my skin so sadly I have less noice canceling.
Con 2: When i put them in the case there is no...
Con 1: They only come with foam tips, these tips irretate my ears skin, Had to switch, so I use the silicone tips from the XM3 earbuds, cause they don´t irritate my skin so sadly I have less noice canceling.
Con 2: When i put them in the case there is no...
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Rwalne
Reviewed at:
Sony
Posted Jun 13, 2025
Great
Really good, excellent sound, good fit, don't fall out.
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ArcticAudiophile
Reviewed at:
Sony
Posted Jun 12, 2025
Fails on its core reason for existing
I purchased these due to great reviews about the ANC. Unfortunately, my experience has been extremely poor, particularly with the quality of the ANC. A $30 pair of MDR-EX110 earbuds with the right tips far outperform the WF-1000XM5's in noise isolation. I can easily hear sporadic sounds which maybe ANC can't keep up with. But it's unacceptable that these can't isolate e...
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TenThirty
Reviewed at:
Sony
Posted Jun 8, 2025
Does not work as advertised
Noise canceling is not "the best" and barely even worked. I tried all the ear tips and did the calibration set up and nothing helped. I even tried to watch a couple youtube videos to make sure I was not doing anything incorrectly. I was also hoping that I would have great call quality because that was something my older earbuds lacked. I was told that this one was worse...
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Neo Sound catcher
Reviewed at:
Sony
Posted Jun 6, 2025
Excellent sound profile and detail
The earbuds produce very detail and hi-fi sound quality out of the box. It is recommend "bright" equaliser meeting for optimum performance.
Foam earbuds seal are too soft and it can not block out noise efficiently. I have to replace with normal silicone seal to enjoy the device full potential.
Foam earbuds seal are too soft and it can not block out noise efficiently. I have to replace with normal silicone seal to enjoy the device full potential.
1up votes 1
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AashishCB
Reviewed at:
Sony
Posted Jun 5, 2025
Awesome product
Only con I am facing is while talking on call in noise cancellation mode. The outside noise is captured when I speak and is completely silent when I don't. Hope it could be resolved.
Besides highly recommend and best pair to exist.
Besides highly recommend and best pair to exist.
1up votes 1
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Henry tan
Reviewed at:
Sony
Posted Jun 5, 2025
Battery maybe renewable will perfect!
Absolutely love it! noisy cancellations perfect! But sometimes we need a control total switch off noise 100% silent.thanks
Ear tips need improved consumer don't mind a little more..e.g I bought branded tips for $50
Ear tips need improved consumer don't mind a little more..e.g I bought branded tips for $50
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Anto121
Reviewed at:
Sony
Posted May 30, 2025
Nice earbuds
Only using for a month, like very much so far. Good ANC
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JJ cheong
Reviewed at:
Sony
Posted May 30, 2025
Great features
bought this a month ago & especially love its noise cancelling features! overall sound quality is great too! having apps to adjust its function is so convenient
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AnonymousEcho
Reviewed at:
Sony
Posted May 29, 2025
A truly awesome pair of earbuds
I've been using the XM5 for a good 1 Month now and it has been nothing short of excellent. The sound quality is astonishing for its compact size. The ANC while others say it is not the best compared to other brands, it works plenty good for me, it is able to cancel out nearby traffic and chatter and I don't notice any uncomfortable inner pressure.
Overall, I would high...
Overall, I would high...
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Kreddog69
Reviewed at:
Sony
Posted May 27, 2025
The best ear buds i ever owed
FIrst let's start with the sound quality its amazing the best up to this point Ive ever heard or found in a market flooded with high priced low quality products.
Second these ear buds are amazingly comfortable with usable a breeze and easy set. Third the Sony app is also very user friendly with great features for any lifestyle work or play. Well worth the price you pa...
Second these ear buds are amazingly comfortable with usable a breeze and easy set. Third the Sony app is also very user friendly with great features for any lifestyle work or play. Well worth the price you pa...
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SCAP
Reviewed at:
Sony
Posted May 27, 2025
Money not well spent
Sound us great but is unbalanced. Does not work well with iPhone. Noise cancellation does not work well.
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Bebo123
Reviewed at:
Sony
Posted May 27, 2025
Good sound, poor connection
Good noise cancelling and decent sound, but poor connection. The multipoint feature doesn't work as well as my older earbuds from 4 years ago, and the connection cuts off from my watch while exercising. The app is a bit over complicated but it was okay. I hope it lasts.
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squashdave
Reviewed at:
Sony
Posted May 26, 2025
Very comfortable
Overall happy with the product. Comfortable to wear, effective noise cancelling and volume. A step up from 2nd Generation AirPods.
Only reservation would be the fairly short connection distance to the sound source.
Only reservation would be the fairly short connection distance to the sound source.
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