Customer Reviews for JBL Go 4 Wireless Bluetooth Speaker, Waterproof, Blue/Orange (JBLGO4BLUAM)

Thanks for your feedback. The published up-to playtime is the maximum battery time you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. It is possible that the battery is working correctly, but it depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. Please contact us for further assistance here: https://support.jbl.com/us/en/#contact

Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.

Thanks for bringing this to our attention. Our JBL Go 4 is rated IP67, meaning it can be submerged in water up to 1 meter for 30 minutes. If the product fails under these conditions, please contact our support team via this link to file a warranty claim: https://support.jbl.com/us/en/#contact.