Customer Reviews for Burt's Bees Detoxifying Biocellulose Gel Face Mask (64931)
56 reviews
Most helpful positive review
Posted Sep 20, 2025
When you read the directions......
For the people who are giving this 1-2 stars because it didn't fit. You have to read the directions, lol. The mask is in between the blue mesh covers and will stick if you do it right.
I have to say, I have never used a sheet mask before but this is just what my face needed!
Love Burt's Bees products!
I have to say, I have never used a sheet mask before but this is just what my face needed!
Love Burt's Bees products!
VS
Most helpful critical review
Posted Jul 25, 2024
0 star product
Utter rubbish. Waste of money. The mask doesn't fit--no one's face looks like this--and leaves swathes of uncovered skin. You'll spend 10 minutes holding on a mask that continuously falls off. After that torture, you'd think your skin would feel great, but it doesn't. 10 minutes of my life gone and my skin feels exactly the same as before the mask, as if I never wore it...
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JJar
Reviewed at:
burtsbees.com
Posted Sep 20, 2025
When you read the directions......
For the people who are giving this 1-2 stars because it didn't fit. You have to read the directions, lol. The mask is in between the blue mesh covers and will stick if you do it right.
I have to say, I have never used a sheet mask before but this is just what my face needed!
Love Burt's Bees products!
I have to say, I have never used a sheet mask before but this is just what my face needed!
Love Burt's Bees products!
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Donnadewt
Reviewed at:
burtsbees.com
Posted May 5, 2025
10 mins for yourself
Very disappointed in the fit of the mask. Way to large for my face, even holding down with 2 hands, I couldn't make contact with my entire face. Face does not feel sticky after removal, and rubbing in excess gel into face. Not sure it did anything.. it did feel nice to sit and rest for 10 mins though!
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SheMac
Reviewed at:
burtsbees.com
Posted Apr 16, 2025
This mask changes my skin for weeks
Best mask I’ve ever used. It softens and firms my face for weeks.
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Hershey513
Reviewed at:
burtsbees.com
Posted Mar 1, 2025
My skin is smooth, glowing & I feel so rejuvenated after the first use… I’m definitely getting more to add to my facial routine
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500 unsatisfied customer
Reviewed at:
burtsbees.com
Posted Jul 25, 2024
0 star product
Utter rubbish. Waste of money. The mask doesn't fit--no one's face looks like this--and leaves swathes of uncovered skin. You'll spend 10 minutes holding on a mask that continuously falls off. After that torture, you'd think your skin would feel great, but it doesn't. 10 minutes of my life gone and my skin feels exactly the same as before the mask, as if I never wore it...
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Response from Staples :
Thanks for sharing your experience with our Detoxifying Biocellulose Gel Mask with Charcoal & Green Tea. We appreciate your loyalty through the years and are sorry you were disappointed with the design of the mask and the way it left your face feeling. So we may better assist you, please reach out to us at 800-849-7112 and mention reference number 240726-001828. Hope to hear from you soon.
July 26, 2024
CasevilleMI
Reviewed at:
burtsbees.com
Posted Mar 15, 2024
Clean plump face
Yes, this is where it's at. I've taken a break from very expensive face products. Which these brands are hit or miss. During that time my face was fine I just missed the TLC I was giving it. But I washed my face very well, put this mask on for the time the directions said and then rinsed my face. Put lotion on and my face felt moisturized and plump again. I believ...
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Saitos
Reviewed at:
burtsbees.com
Posted Mar 18, 2023
Fabulous!!
My daughter got me several different brands Christmas stocking stuffers and I fell in love with this brand. If I may point out, I am a 53 year old Black American Woman that can pass for 43 and my skin care regimen is extremely important me, so this is something additional I do 3 times a week, I also like the Vitamin C Mask, that glow it provides is phenomenal. Ladies d...
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GabbyC
Reviewed at:
burtsbees.com
Posted Nov 24, 2022
Gel mask in between protectors
The instructions don’t specify that it has mask protectors that are meant to be pulled off. Once I realized that it was great.
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chemgirl
Reviewed at:
burtsbees.com
Posted Jan 29, 2022
A sensory indulgence
I enjoyed the sensory experience. (I find the biocellulose to be more soothing than a regular paper mask, but some might find it slimy.) Hard to tell how much it does for the skin with only one use, but it certainly felt nice.
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Ash m
Reviewed at:
burtsbees.com
Posted Nov 13, 2021
Skin so soft
[This review was collected as part of a promotion.] I recevied this sheet mask to try out. It left my face very soft and feeling clean. It didn't leave my face sticky like other masks. The smell was not overwhelming either. I would purchase this mask on my own.
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Ariadna
Reviewed at:
burtsbees.com
Posted Nov 13, 2021
My face feels so refreshed
[This review was collected as part of a promotion.] Just after one use my face feels so refreshed! I love all Burt’s bees products because they are natural and clean but this is probably my favorite now. Love that It comes in individual packages so I can take them when I travel!
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Airjodan
Reviewed at:
burtsbees.com
Posted Sep 21, 2021
Don’t think twice
This is truly one of the best mask I’ve ever used. I have sensitive skin, can get dry easily if I don’t moisturize everyday. It’s hard to find face mask that’s not messy! Feels so fresh and clean on my skin. I will admit I put it on with the sheets protectors that are on the front and back, I thought to myself this isn’t sticking, somethings not right. I looked at the d...
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CareBear5013
Reviewed at:
burtsbees.com
Posted Sep 10, 2021
Treat yo'self with this face mask!
[This review was collected as part of a promotion.] This face mask felt amazing on my face. After spending a day at the sun, I wanted my face to cool down. Even though this mask was not kept in my fridge, it was very soothing on my face. I highly recommend if for a time of relaxation. Treat yo'self!
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Missksw
Reviewed at:
burtsbees.com
Posted Sep 9, 2021
Relaxing!
[This review was collected as part of a promotion.] This mask was incredible made my face feel so clean. Not only did it feel cleaner it felt softer and smoother. My skin was so hydrated after this mask. This will definitely be a staple product for me.
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Angie Agerter
Reviewed at:
burtsbees.com
Posted Sep 9, 2021
Not a Sheet Mask Fan
[This review was collected as part of a promotion.] Sheet Masks are likely not for me. I don't care how they fit on my face at all. These were no different. Love the idea behind them and the gel felt amazing on my face but the fit bothers me so much. I wish face masks like this just fit better overall. Or you could piece together to fit your face counters better. ...
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Katygirl35
Reviewed at:
burtsbees.com
Posted Sep 9, 2021
Really nice mask
[This review was collected as part of a promotion.] I really like this mask. The material is durable, has just the right amount of liquid, and it contours the face is really good. I was having really dry skin that was irritated and I put this mask on. Immediately I started to feel relief. The mask was cool, thick, and heavy. Once I removed it and rinsed my face, my skin...
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Danceswithdobermans
Reviewed at:
burtsbees.com
Posted Sep 8, 2021
Nice mask
[This review was collected as part of a promotion.] I received a free sample of detoxifying mask in exchange for my honest review. I love how easy this was to use. I have sensitive skin and did not have any issues with this mask. My skin was clear and soft after using.
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Amy C
Reviewed at:
burtsbees.com
Posted Sep 8, 2021
Gel Mask
[This review was collected as part of a promotion.] Gel masks are a favorite of mine and this one did not disappoint. It has a light smell which was nice for me with sensitivity to smells. I love green tea anything so when I saw this I had to get it. My skin felt great after wearing the mask. Overall, I really recommend this detoxifying gel mask.
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MirandaJ11
Reviewed at:
burtsbees.com
Posted Sep 5, 2021
Love it
[This review was collected as part of a promotion.] I love this mask. I love how amazing it made my face feel after I was done using it. I love that the ingredients are all good and natural. This is the most amazing brand I have ever used. I love all of the products.
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Jaden
Reviewed at:
burtsbees.com
Posted Sep 5, 2021
mildly scented, but refreshing face mask
[This review was collected as part of a promotion.] I wanted to absolutely LOVE this mask after hearing so many great things about it. But I found it to be just a tad bit too scented for me. Just a little perfumery for me to like in a face mask.
Other than the mask being a bit too scented; I really enjoyed it. It left my face feeling rejuvenated, and pretty plump! I ev...
Other than the mask being a bit too scented; I really enjoyed it. It left my face feeling rejuvenated, and pretty plump! I ev...
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