Customer Reviews for CeraVe AM Facial Moisturizing Lotion with Sunscreen, SPF 30, 3 Fl. Oz. (S2950105)

Hello lacyg! It is frustrating when a longtime favorite product begins to pill, but this can often be resolved with a slight adjustment to your application technique. Pilling typically occurs when the physical sunscreen filters in our AM Lotion don't fully bond with the skin, so we recommend applying the moisturizer to slightly damp skin and gently pressing it in rather than using a circular rubbing motion. This helps the formula and its essential ceramides create a smooth, even protective barrier without the product bunching up into residue.

Hello dee dee! The white residue or "pilling" you are experiencing can sometimes occur when the physical sunscreen filters and the moisture-retaining ingredients in our formula do not fully bond with the skin’s surface. Because this lotion is oil-free and utilizes our MVE technology to release hydration throughout the day, the way it is applied can significantly impact its finish. To ensure the ceramides and SPF are distributed effectively without the formula crumbling, we recommend applying the lotion to skin that is still slightly damp from your morning cleanse. Instead of rubbing the product in, try gently pressing and smoothing small amounts into your skin in one direction. This method helps the formula create an even, protective barrier that stays in place, allowing the moisturizing ingredients to work efficiently without the residue being disturbed.

Hello Jason! We are sorry to hear that the AM Facial Moisturizing Lotion has not been a seamless fit for your morning routine. The pilling and white cast you described are often related to the physical sunscreen filters like zinc oxide, which are designed to remain on the skin’s surface to reflect UV rays, combined with our MVE delivery technology. To help the formula absorb more effectively and minimize any residue, we recommend applying the lotion to skin that is still slightly damp from cleansing and using a "tap and spread" method rather than vigorous rubbing. Applying the product in small, thin layers across different zones of the face can also prevent the formula from bunching up or sitting too heavily. Giving the lotion a few minutes to fully set after application helps the protective barrier lock into place, ensuring you receive the full hydration and SPF benefits while maintaining a smoother finish.

Hello! We're sorry to hear about your experience with our AM Facial Moisturizing Lotion. We would like to speak to you directly, if you can please give us a call at 888-768-2915 with case number 44662911. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!

Hello! We're sorry to hear about your experience with our AM Facial Moisturizing Lotion. We would like to speak to you directly, if you can please give us a call at 888-768-2915 with case number 44594404. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!

Hello there! We are absolutely thrilled to hear your wonderful feedback on our AM Facial Moisturizing Lotion! It truly warms our hearts to know that it has been a beloved part of your skincare routine for years, and that you especially appreciate its sun protection benefits during the summertime. It's fantastic to learn that you find it suitable for any skin texture, enjoy its very light scent, and consider it an inexpensive yet thoroughly worthwhile product. Your long-standing loyalty and kind words mean so much to us, and we are delighted that it continues to be such a positive part of your daily regimen. Thank you for sharing your thoughtful insights with us!