Customer Reviews for Burt's Bees Renewing Natural Hydrogel Eye Mask (90703)
Burt's Bees Renewing Natural Hydrogel Eye Mask (90703) is In-store only
Item # : 24589999
Model # : 90703
- Natural hydrogel eye mask visibly smooths the skin around your eyes to reveal youthful eyes that are healthy-looking and naturally beautiful
- Packed with skin-loving, nutrient-rich botanicals such as algae extract
Price is $4.49
30-min pickup
See alternate delivery items
70 reviews
Most helpful positive review
Posted Jan 15, 2022
Great eye mask
I put the eye mask in the refrigerator for about one hour then took eye mask out and put it on for about 2 hours and just relaxed. Results were amazing. Would recommend to anyone
VS
Most helpful critical review
Posted Aug 5, 2025
Hard, dry, and shriveled
Purchased and found hard, dry, shriveled bits of wax. No moisture, nothing hydrating. So hard that it is about to crack on bending. After too many off buys, it is time say bye to BB.
Can not submit UNLESS an optional item is submitted/added. THAT MAKES IT NOT OPTIONAL.
BB is a joke now.
Can not submit UNLESS an optional item is submitted/added. THAT MAKES IT NOT OPTIONAL.
BB is a joke now.
Shaka
Reviewed at:
burtsbees.com
Posted Aug 5, 2025
Hard, dry, and shriveled
Purchased and found hard, dry, shriveled bits of wax. No moisture, nothing hydrating. So hard that it is about to crack on bending. After too many off buys, it is time say bye to BB.
Can not submit UNLESS an optional item is submitted/added. THAT MAKES IT NOT OPTIONAL.
BB is a joke now.
Can not submit UNLESS an optional item is submitted/added. THAT MAKES IT NOT OPTIONAL.
BB is a joke now.
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Response from Staples :
Hey there. We're very sorry to see that our Renewing Natural Hydrogel Eye Masks were dry, and we'd like to speak with you more about this. Please give our team a call at 800-849-7112 with #250820-000460. We hope to talk with you at your earliest convenience.
Jordan, August 20, 2025
IGel
Reviewed at:
burtsbees.com
Posted Jul 24, 2025
Product quality and effectiveness.
Purchased Eye Gel Mask product based on package description: "...calming...revitalizing.... In 10 minutes, your skin will be revived, leaving you looking refreshed and healthy." Gel masks were dry, no gel or moisture, ultimately not refreshing nor renewing.
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Response from Staples :
We're grateful that you gave our Renewing Natural Hydrogel Eye Mask a try and want to apologize that they didn't offer the moisture needed to revitalize your skin. We hope you'll give us a second chance by giving us a call at 800-849-7112 with 250725-000318 handy. Talk to you soon.
Alexandrea, July 25, 2025
CONNIE
Posted May 12, 2025
Did nothing
Waste of $. I saw no different at all with these eye masks.
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Sb1220
Reviewed at:
burtsbees.com
Posted Nov 12, 2024
Dried Out
Why is Burt’s Bees still making this product? I unfortunately bought a pack before reading reviews and honestly did not notice what the product looked like when I purchased it. When I went to use the eye masks they were dried out. Came to the website to see horrible reviews spanning YEARS- all about the SAME issue. Burt’s Bees quality department, hello???? Either do som...
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Response from Staples :
We're sorry our Renewing Natural Hydrogel Eye Mask lacked moisture, and appreciate you for taking the time to share your feedback. Rest assured, we'll be passing your comments to our team. In the meantime, we'd like to lend a helping hand. To do so, please call us at 800-849-7112 with reference number 241113-000390. Talk to you soon.
Alexandrea, November 13, 2024
MsLuna82
Reviewed at:
burtsbees.com
Posted May 31, 2024
Nope
The patches were barely wet with any product and barely stuck to my face. Not sure if that’s why I didn’t notice any difference or improvements. I’m sure I’ll not spend money on these again.
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Response from Staples :
Oh no! We're sorry to hear about the condition of our Renewing Natural Hydrogel Eye Mask, and thanks for letting us know. Please call us at 800-849-7112 with reference number 240531-002095 so we can lend a helping hand. We look forward to connecting with you.
Alexandrea, May 31, 2024
Pass
Reviewed at:
burtsbees.com
Posted Apr 17, 2024
Halfway Usable
Wouldn’t recommend this. These are shaped to go a certain way under your eye, but when they manufacture it and the bottom side(kind of cupped edge to stick better) isn’t on the appropriate side, it’s only halfway useable - it either A) won’t stay on when put underneath to fit correctly B) stays on but doesn’t not shape under the eye correctly.
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Response from Staples :
We appreciate you sharing your honest feedback about our Renewing Natural Hydrogel Eye Mask. We're sorry to learn it didn't stay in place under your eyes and that you weren't pleased the the design. So we may better assist, please connect with us at 800-849-7112 and mention reference number 240417-000761. Talk to you soon.
, April 17, 2024
JKE65
Reviewed at:
burtsbees.com
Posted Dec 9, 2022
Disappointed
My package was dry as well....no algae extract whatsoever...nothing...didn't stay on either...
Had better luck with the Dollar Brand eye & face masks...
Had better luck with the Dollar Brand eye & face masks...
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Response from Staples :
We're very sorry to hear our Renewing Natural Hydrogel Eye Mask was dry and wouldn't stay on. So our team can help, you can reach us directly by calling 800-849-7112 and providing the reference number 221212-000596. We hope to speak with you about this soon.
John G, December 12, 2022
Britty90
Reviewed at:
burtsbees.com
Posted May 19, 2022
Dry
My patches didn’t seem to have any product on them. The package itself was dry when I opened it. Disappointing.
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Response from Staples :
Oh no, and thanks for calling this out to us, Britt! We're sorry to hear about the dryness of our Burt's Bees Renewing Natural Hydrogel Eye Mask, and we want to help. Please call us at 800-849-7112 and reference this number: 220524-000800. Talk to you soon.
Yabreka Y., May 24, 2022
BriT90s
Reviewed at:
burtsbees.com
Posted Jan 20, 2022
Ahhh just okay
Felt good but didn’t really notice a difference..also one side would not stay on.
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Response from Staples :
Hey there. We're sorry to hear our Renewing Natural Hydrogel Eye Mask didn't provide your eyes a more revitalized look, and they wouldn't stay on. We'll be happy to make this a better experience, and you may reach our team directly by calling 800-849-7112 and providing the reference number 220120-000108. We hope to speak with you soon.
John G, January 20, 2022
Ms lori
Reviewed at:
burtsbees.com
Posted Jan 15, 2022
Great eye mask
I put the eye mask in the refrigerator for about one hour then took eye mask out and put it on for about 2 hours and just relaxed. Results were amazing. Would recommend to anyone
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Ellie1999
Reviewed at:
burtsbees.com
Posted Dec 26, 2021
Don’t waste your money
The under eye patches will not stay, and just slide right down your face.
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Response from Staples :
Thank you, Ellie, for sharing your experience with our Renewal Hydrogel Eye Masks. We're sorry to hear they wouldn't stay, and we'll be happy to help. Please give our team a call at 800-849-7112 and provide the reference number 211229-000346. We look forward to your call.
John G, December 29, 2021
clover02
Reviewed at:
burtsbees.com
Posted Nov 29, 2021
Didn't do anything
The eye masks feel nice but I didn't notice any difference after removing them
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Response from Staples :
Hey there. Thank you for sharing your feedback. We're sorry to learn of your disappointment in our Renewing Natural Hydrogel Eye Mask, and we'd like the chance to improve your experience. When you have a moment, please connect with us at 800-849-7112 and mention reference number 211130-000729. Looking forward to hearing from you.
Monique P., November 30, 2021
Addicted2BurtsBees
Reviewed at:
burtsbees.com
Posted Apr 16, 2021
OBSESSED with these!!!!!!!!!
I LOVE these eye masks. They make my tired eyes feel refreshed and new again. I use at least a pair a week and have bought them for all my friends! I will continue to use these forever! I use most of the renewal line & it makes me feel good to know that I am helping prevent wrinkles and lines, naturally.
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AEM36
Reviewed at:
burtsbees.com
Posted Apr 7, 2021
HORRIBLE EYE MASKS
In my personal opinion this product sucks. I can’t attest to if it would Do anything because they are slippery as hell and would not stay in place. They are also thick, liquidy and slippery and heavy so they slide down that much easier. I don’t know if it’s an entire line defect or not but both of them were made for one side. I have tried A LOT of eye masks and thes...
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Response from Staples :
Hey there. Thank you for being such a wonderful fan of our products. We're sorry to hear you didn't get the refreshed and healthy experience with our Renewing Hydrogel Eye Mask, and we'll be happy to turn this around for you. You may reach our team directly by phone at 800-849-7112, and be sure to provide the reference number 210407-000088. We hope to talk soon.
John G, April 7, 2021
Lynzey22
Reviewed at:
burtsbees.com
Posted Mar 23, 2021
It works!
I used this product with skepticism because so many beauty products make big claims and fail to deliver. Not this one - i saw results after one use. I think this will be a must for a special occasion or important event when you want to look your best. The puffiness under my eyes was gone and my skin was smooth for the entire day. Forever would have been better, but at o...
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Ginger08
Reviewed at:
burtsbees.com
Posted Jan 9, 2021
WONDERFUL EYE MASK
I received a pair of these little miracle workers for Christmas. I found them very comfortable and easy to apply. I relaxed on the sofa for ten minutes and took them off to find tightened skin and a brighter and less fatigued under eye area. I plan on stocking up on these. Some of the reviews said there wasn't much product.. I must have received a bonus of it in mine. T...
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aam2013
Reviewed at:
burtsbees.com
Posted Jan 2, 2021
No serum!
I was excited to use these however when I opened them they are just thick rubber pieces with no serum. Very disappointed! Don’t waste your money.
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Response from Staples :
We appreciate you letting us know about this. We're so sorry to learn that our Renewing Natural Hydrogel Eye Mask didn't have the moisture we'd expect this time, and our team is happy to help. We can be reached at 800-849-7112 and can quickly pull up this chat with reference number 210106-000212. We hope to hear from you soon.
Victoria C., January 6, 2021
Hilza
Reviewed at:
burtsbees.com
Posted Oct 27, 2020
Terrible awful very bad
I wish I read the reviews before I bought these but it was an impulse buy. I actually like how the one properly cut side fits. But there is no product on these? Or is it made of something magic that warms and melts with my body heat? They could be on to something if they were marketed as reusable and came with serum you put on with each use. That might make the enormous...
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Response from Staples :
Hello there, Hilza. We appreciate you giving our Renewing Natural Hydrogel Eye Mask a try. We're so sorry to hear that it didn't meet your expectations, and we'd like the opportunity to make this up to you. We encourage you to reach out to our team directly by calling 800-849-7112 with reference number 201028-000233 for quick assistance. We hope to hear from you soon.
Victoria C., October 28, 2020
lp001
Reviewed at:
burtsbees.com
Posted Oct 6, 2020
Completely Dry
Not sure if I got an off pair, but these eye masks were completely dry and had no serum on them. They did absolutely nothing for my under eye area. Quite disappointed with this product and was not worth the purchase.
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Response from Staples :
Oh, no! We're so sorry to hear that you were disappointed in our Renewing Hydrogel Eye Mask, and we expect better for our fans. We hope that you'll reach out to our team directly by calling 800-849-7112 with reference number 201008-001378. We look forward to speaking with you soon.
Victoria C., October 8, 2020
SCORRELL35
Reviewed at:
burtsbees.com
Posted Aug 21, 2020
Horrible
If I could give it a 0 I would have! First off they were completely dry! I thought that's how they were, until I read you had to rub it in after use. Secondly I got pads for 2 right eyes. I actually put 2 other brands back bc I heard the brand was good. I also bought a face mask and it was completely opposite of the eye pads and had so much stuff on it i had to put a t...
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Response from Staples :
Hi there. We appreciate your feedback. We're sorry to hear about your disappointment in our Renewing Hydrogel Eye Masks, and we'd like to make it right. Please give our team a call at 800-849-7112 with reference number 200821-000151. We look forward to hearing from you soon.
Victoria C., August 21, 2020