Customer Reviews for ASUS ROG TESSEN Mobile Controller, Black (90GC01D0-BGP000)

Dear Vser, Thank you for your feedback regarding the ASUS ROG Tessen Mobile Controller. We’re sorry to hear about the difficulties you've experienced while trying to use it with your mobile games, and we sincerely apologize for the inconvenience. To further investigate and assist with this issue, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2503035084-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear Bderbi24, Thank you for your comment. We certainly understand your disappointment and the inconvenience this may have caused if the mobile controller does not support iOS. As stated from the product support page at: https://rog.asus.com/us/controllers/rog-tessen-mobile-controller/ , it only support Android phones. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Hi Yoshi10_, We sincerely apologize for the delayed response, this is unfortunately due to a technical issue. We hope that your issue has been resolved, however, if you are still experiencing issues we are more than happy to help. It is really unfortunate to hear about the heat issue you had with the ROG Tessen Mobile Controller, please accept our humble apologies for the inconvenience. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand, and we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2503035084-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support

Hi GioL, We sincerely apologize for the delayed response, this is unfortunately due to a technical issue. We hope that your issue has been resolved, however, if you are still experiencing issues we are more than happy to help. We are happy to hear that the ROG Tessen Mobile Controller is compatible with your phone and we are sorry to hear about the broken L2 button. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2506016581-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support

Dear Viree, Thank you for taking the time to write this review. We are deeply sorry to know that you have had an issue with your device, this is definitely not the type of experience that we want any of our customers to have. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you would allow, please provide us a detailed description of the issues you're experiencing so we can collaborate towards a resolution. If you have any general or technical questions, please email me at [email protected] and we'll do our best to resolve your case. Thank you for choosing ASUS! Best Regards, Adrian ASUS Customer Loyalty - US Support