Customer Reviews for Brother ScanNCut DX Electronic Cutting Machine with Scanner, Gray (SDX125EGY)
Brother ScanNCut DX Electronic Cutting Machine with Scanner, Gray (SDX125EGY) is Out of stock
Item # : 24605613
Model # : SDX125EGY
- Auto blade detects the thickness of material, no blade adjustment or material selection required
- Effortlessly cuts materials up to 0.1" (3mm) in thickness such as foam and felt with the Auto Blade
Price is $479.99
177 reviews
Most helpful positive review
Posted Feb 28, 2025
Love my machine!
After spending hours researching which cutting machine would be best, I picked the Scan and Cut SDX125e and couldn't be happier! I wasn't expecting the detail in the cuts to be as perfect as they are, even with some of my smaller detailed designs. Definitely recommend this product to anyone in the market!
VS
Most helpful critical review
Posted Jan 30, 2025
Very disappointed with the performance
I am so disappointed. I bought this machine for my business and to also make crafts with my son. I opened the box, set up the software and got right to work. First thing I realize is the software I was hoping to use isn’t available in the US. That was the first of many problems. To sell a machine and not disclose this is not acceptable and I feel as though I was scammed...
Read full review
Brenda
Reviewed at:
brother-usa.com
Posted Apr 9, 2025
Great hardworking machine.
I love my machine. Purchased about 4 years ago. Having problems with the mat feeding properly, which I hope gets fixed soon.
0up votes 0
0down votes 0
Report
Larry
Reviewed at:
brother-usa.com
Posted Mar 21, 2025
Works well, BUT...
The machine works fine, but getting images into a format that it can use is a little convoluted.
0up votes 0
0down votes 0
Report
Response from Staples :
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear that you are having images and format issues with the Brother SDX125EGY I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/SDX125EGY
, March 26, 2025
jtbe
Reviewed at:
brother-usa.com
Posted Mar 10, 2025
Great Machine, Low-Quality & Expensive Mats
Quality, very capable machine. Unfortunately, the mats are both expensive and poorly made, losing their tackiness far sooner than anticipated. For this reason, I do not recommend this machine.
0up votes 0
0down votes 0
Report
Kate
Reviewed at:
brother-usa.com
Posted Feb 28, 2025
Love my machine!
After spending hours researching which cutting machine would be best, I picked the Scan and Cut SDX125e and couldn't be happier! I wasn't expecting the detail in the cuts to be as perfect as they are, even with some of my smaller detailed designs. Definitely recommend this product to anyone in the market!
0up votes 0
0down votes 0
Report
Hannah2237
Reviewed at:
brother-usa.com
Posted Jan 30, 2025
Very disappointed with the performance
I am so disappointed. I bought this machine for my business and to also make crafts with my son. I opened the box, set up the software and got right to work. First thing I realize is the software I was hoping to use isn’t available in the US. That was the first of many problems. To sell a machine and not disclose this is not acceptable and I feel as though I was scammed...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
We understand you are experiencing issues with your Brother SDX125e machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
, February 4, 2025
P Musick
Reviewed at:
brother-usa.com
Posted Jan 16, 2025
I would love to love it!
This is probably a great machine. The problem I’m sure is the operator. There is much to learn about how it works. I feel like I stay confused. Hoping it gets better.
0up votes 0
0down votes 0
Report
Response from Staples :
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. I’m sorry to hear that you are having difficulties with the Brother SDX125E. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/SDX125E
, January 21, 2025
Mary
Reviewed at:
brother-usa.com
Posted Jan 14, 2025
Easy to Create
Love this machine! There are so many helpful tutorials on line if you get stuck. You can honestly get started just by turning it on and complete your first project.
0up votes 0
0down votes 0
Report
Cccc
Reviewed at:
brother-usa.com
Posted Nov 30, 2024
Great Machine For All Crafters
Love it! A perfect cutter that does everything i need it to do and effortlessly
0up votes 0
0down votes 0
Report
yafasil
Reviewed at:
brother-usa.com
Posted Nov 16, 2024
Epic FAIL
I have purchased 2 scan n cut machines and they have both failed, one within 2 months and the first within a year. It doesn’t load the mat correctly, it goes in crooked. New mat, old mat, it doesn’t matter. When it cuts it shifts the mat, ruining a lot of expensive paper. I’m about to throw the machine out the window. Brother knows about these issues and doesn’t ca...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear you are having some issues with the Brother SDX125EGY and that your experience with Brother Customer Service was poor. I sincerely apologize for any inconvenience this issue may have caused you. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
, November 19, 2024
KjWP
Reviewed at:
brother-usa.com
Posted Sep 23, 2024
Great little machine
So far so good! Recently purchased this machine and just learning how to use it!
0up votes 0
0down votes 0
Report
sema
Reviewed at:
brother-usa.com
Posted Sep 19, 2024
My sdx125e
This machine hasn't cut since the dayI got it. I have reached out to brother and have they have not been successful with helping me. I have watched many video's and have joined groups to figure this out. It is now in for service. Really not happy. Does not work as advertised
0up votes 0
0down votes 0
Report
Response from Staples :
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. We apologize for any inconvenience and are sorry to hear the Brother SDX125E is in for service. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SDX125E
, September 20, 2024
Merrygrandma
Reviewed at:
brother-usa.com
Posted Sep 15, 2024
Help!! Slow learner!!!
I have yet to be able to successfully use this tool. I even found a dealer and paid for two classes.
0up votes 0
0down votes 0
Report
Response from Staples :
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother SDX125EGY. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
, September 18, 2024
Diane G
Reviewed at:
brother-usa.com
Posted Aug 19, 2024
The Missing Piece
I love my Scan N Cut!!! It is very easy to use but there is a learning curve. I embroider using my embroidery/sewing machine. My projects come out perfectly and beautifully. Scan N Cut has opened up a whole new hobby for me. It is so much fun!!! It has given me the confidence to step outside my comfort zone and try something new. I feel like it was the "missing pi...
Read full review
0up votes 0
0down votes 0
Report
Amanda
Reviewed at:
brother-usa.com
Posted Jul 20, 2024
This is the only brand printer from here on out!
I have never had a printer that was so easy to use! Brother brand is the way to go! I’ve always bought other brand and only had luck with them for about the first few prints! But not this one. I can be anywhere away from my printer and request that something gets printed and when I arrive it’s there in the tray waiting for me! How handy! The set up was super easy!
0up votes 0
0down votes 0
Report
Reviewed at:
brother-usa.com
Posted Jul 15, 2024
Scan n cut
I love my scan and cut machine. I wish there were more patterns for cutting on it.
0up votes 0
0down votes 0
Report
Glcraycraft
Reviewed at:
brother-usa.com
Posted Jun 18, 2024
Complicated
I sent my unit back. I found it complicated to set up. I didn’t understand why there are two apps to use it. It couldn’t be used on windows so I couldn’t set it up on my laptop. It had to be setup on my iPad or phone. . It could have just been me but it seemed too complicated compared to the cricut.
0up votes 0
0down votes 0
Report
Response from Staples :
We understand you're experiencing issues using your Brother SDX125E machine. If you still have your machine, we'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
, June 20, 2024
Aaron
Reviewed at:
brother-usa.com
Posted May 22, 2024
Workhorse
A must have for all makers. This machine is life saver. Only negative is not the machine but Brothers cutting mats. Adhesive wears out too easily and fabric doesn’t stick thus resulting to bad cuts.
0up votes 0
0down votes 0
Report
Junk
Reviewed at:
brother-usa.com
Posted Dec 20, 2023
Junk, don't buy. Warranty is ridiculous
Only used a handful of times was like brand new. Machine now won't turn on cost as much to fix as a new machine. At their price point should last more than 10 uses on simple items. Bought a bunch of accessories that are now useless. Tell me why my older cm never had these issues
0up votes 0
0down votes 0
Report
Response from Staples :
We are sorry to hear that your Brother ScanNCut SDX125E is not turning on. We would like to hear more. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
, December 20, 2023
Mary Dattilio
Reviewed at:
brother-usa.com
Posted Oct 22, 2023
Not User Friendly!
This machine has so much potential but it falls short. It is not very user friendly. I think it would help if the canvas workshop had an app for the iPad. I bought it to save me time, and so far it has cost me time and money.
0up votes 0
0down votes 0
Report
Response from Staples :
We are so sorry to hear that there have been difficulties while using the Brother ScanNCut SDX125E. We would like to help. Please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
, October 24, 2023
Red Cardinal Crafts
Reviewed at:
brother-usa.com
Posted Aug 27, 2023
Love my scan n cut!!!
Love the scan n cut!! ALMOST bought a cricut but decided to upgrade my old scan n cut for this new version! I love that it’s a stand alone machine. Computer not required. As an illustrator I can just create my own work and cut it out! I don’t need to rework anything on the computer. I love that this one can detect the thickness of the material you’re using. And it can d...
Read full review
0up votes 0
0down votes 0
Report