Customer Reviews for Staples Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity, Black (ST62818)
Item # : 24611784
Model # : ST62818
WARRANTY
5 Year
MATERIAL
Bonded Leather
WEIGHT CAPACITY
400 lbs
Partial Assembly Required
No Recline
Ergonomic
Price is $299.99, Regular price was $348.79, You save 13%
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Over 30
127 reviews
Most helpful positive review
Posted Jan 14, 2026
Tall People will love this chair!
Roomy chair that accommodates a tall person. The height is better than most office chairs.
VS
Most helpful critical review
Posted Jan 10, 2026
Not Comfortable At All
I am 6'2" 275Lbs and the fact that this chair is targeted towards the Big and Tall crowd is ridiculous. I've had my chair for less than a day and regret the purchase entirely. The cushion is extremely shallow, which on its own is not entirely a deal breaker. The lumbar support is waaaaay to much and almost pushes you out of the already shallow cushion. This combination ...
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Jose R.
Posted Jan 15, 2026
Almost perfect but a great chair for the money
Having done a lot of research on chairs this was the one that checked all of my boxes. It’s very cushy but also firm. Great wide seat and looks good. What’s preventing it from 5 stars is the back is a bit aggressive. Hopefully over time it flattens down a bit.
0up votes 0
0down votes 0
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Tall Chair
Verified Buyer
Reviewed at:
Quill
Posted Jan 14, 2026
Tall People will love this chair!
Roomy chair that accommodates a tall person. The height is better than most office chairs.
0up votes 0
0down votes 0
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Josh
Posted Jan 10, 2026
Not Comfortable At All
I am 6'2" 275Lbs and the fact that this chair is targeted towards the Big and Tall crowd is ridiculous. I've had my chair for less than a day and regret the purchase entirely. The cushion is extremely shallow, which on its own is not entirely a deal breaker. The lumbar support is waaaaay to much and almost pushes you out of the already shallow cushion. This combination ...
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1up votes 1
0down votes 0
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MC
Verified Buyer
Posted Jan 3, 2026
My favorite office chair
Great office chair, very comfortable and adjustable
1up votes 1
0down votes 0
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Brian
Verified Buyer
Posted Jan 2, 2026
Great chair overall
Great chair overall. Good for tall people. I am 6'6" and this chair is comfortable for me. However, the chair arrived with a back/headrest that did not stay in position. It would just fall rather than staying at the position it was set to. On the positive side, Staples sent a replacement back piece very quickly and it now works as it should.
1up votes 1
0down votes 0
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CGR
Verified Buyer
Posted Dec 24, 2025
Ergonomics chair
The chair is already making a squeaky noise.
1up votes 1
0down votes 0
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JC
Verified Buyer
Posted Dec 23, 2025
Chair is great
Big and comfortable. I am a bigger guy and this chair fits me nicely. Arms go up and recline is appropriately stiff.
0up votes 0
0down votes 0
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One Happy Mom
Verified Buyer
Posted Dec 22, 2025
Second time was much better than the first
Bought this chair for my larger son and when we built it, the seat and the back did not meet properly. We exchanged it for a different chair (same model) built the second one, and it is awesome!!! The store manager was VERY helpful with the exchange.
1up votes 1
0down votes 0
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Reviewed at:
Staples Business
Posted Dec 11, 2025
Chair
The quality of the fabric is bad. It started to ripped off within 7 months from the date of purchase though the chair is comfortable
0up votes 0
0down votes 0
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Worst lumbar support
Posted Dec 9, 2025
Weird lumbar support setup
The lumbar support is terrible. It is like a hard cushion attached to the back on the chair. Not fixed but wiggles. I have sat in this chair 1 afternoon and don't think I can do a full day.
4up votes 4
0down votes 0
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Andy
Posted Dec 6, 2025
Sits/Feels great, but the locking mechanism broke
Sits/Feels great, but the locking mechanism broke.
Im about to contact staples about getting this repaired.
Im about to contact staples about getting this repaired.
4up votes 4
0down votes 0
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James
Posted Dec 2, 2025
Great office chair
I have been having lower back pain, and my old office chair was making it worse. Not a miracle, but this chair is working. Great office chair - very comfortable. Box is heavy because of the weight of the seat and back - dense foam, it is.
2up votes 2
0down votes 0
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Issa
Posted Dec 1, 2025
The chair is big and nice. Pretty comfy as well, 2 months in, and the mechanism to lock in the chair at a certain angle already broke. I'm only 250lbs
2up votes 2
1down votes 1
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Why did I wait so long?
Posted Nov 5, 2025
I know it's only 24 hours in... but I love it.
I should hesitate in leaving this review... but I am pretty happy! I hope this chair lasts about 5 years like my last chair. It is very comfortable. I didn't realize my other chair was so... not padded haha! I love that the arms can be moved, lower back support, adjustable headrest...
Chair, don't break my heart. For now I am in love.
Chair, don't break my heart. For now I am in love.
2up votes 2
0down votes 0
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BILL H.
Verified Buyer
Posted Oct 22, 2025
Not the greatest chair
Really don't like the lumbar cushion. Feels like it is pushing me out of the chair.
2up votes 2
0down votes 0
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J.S.
Verified Buyer
Posted Oct 21, 2025
Great chair like being able to raise the arms plenty of space.
1up votes 1
0down votes 0
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david f.
Verified Buyer
Posted Oct 5, 2025
chair is slanted to the right
seat is not parallel to the floor. it is slanted to the right. forces you to lean that way. it’s clearly tilted. not happy. where’s the quality control?
5up votes 5
0down votes 0
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Response from Staples :
Hi David I'm sorry to hear that you received a defective product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^MS
October 9, 2025
ALBERT D.
Verified Buyer
Posted Oct 4, 2025
A True Champion of Chairs !
I spend give or take 10 hours a day in my desk chair and i've been thru too many chairs over the years..No chair i have ever owned even comes close to the attributes of this chair. Staples' Randolph chair is top pro quality-built like a battleship..Everything is HD and Pro construction..Very comfortable and supportive as an added bonus - the arms are generously padd...
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3up votes 3
0down votes 0
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LEE W.
Verified Buyer
Posted Oct 2, 2025
Great chair!
I couldn't believe how easy this was to assemble! Instructions are very clear. I was done in 1/2 an hour. Chair looks great and I'm sitting in it while I write this. Very comfortable.
2up votes 2
0down votes 0
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MICHAEL C.
Verified Buyer
Posted Oct 1, 2025
False Advertising
The specs of this chair state it has a Adjustable Tilt Angle from 100-119 degrees. I've measured it (using angle measurement app on phone and using protractor) and it only goes from 100-112. That's over 50% difference in the advertised numbers and it makes a huge difference if you're looking for a chair that reclines back a little farther to take pressure off your ba...
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6up votes 6
11down votes 11
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