Customer Reviews for Staples Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity, Black (ST62818)
Item # : 24611784
Model # : ST62818
WARRANTY
5 Year
MATERIAL
Bonded Leather
WEIGHT CAPACITY
400 lbs
Partial Assembly Required
No Recline
Ergonomic
Price is $299.99, Regular price was $348.79, You save 13%
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Over 30
139 reviews
Most helpful positive review
Posted Feb 19, 2026
Huge & Comfortable
The chair is huge and comfortable. Assembly instructions were very good.
VS
Most helpful critical review
Posted Jan 10, 2026
Not Comfortable At All
I am 6'2" 275Lbs and the fact that this chair is targeted towards the Big and Tall crowd is ridiculous. I've had my chair for less than a day and regret the purchase entirely. The cushion is extremely shallow, which on its own is not entirely a deal breaker. The lumbar support is waaaaay to much and almost pushes you out of the already shallow cushion. This combination ...
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Dezy
Verified Buyer
Posted Feb 19, 2026
Huge & Comfortable
The chair is huge and comfortable. Assembly instructions were very good.
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Chairs
Verified Buyer
Reviewed at:
Quill
Posted Feb 16, 2026
comfortable chairs for larger people
Chairs are comfortable. Hoping the wear of 24/7 use will be significant - wait and see on wear testing
0up votes 0
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P Angelo
Verified Buyer
Posted Feb 6, 2026
Randolph is a serious office chair.
This is a well-designed chair with sturdy hardware and excellent back support.
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J G
Verified Buyer
Posted Feb 5, 2026
Comfy chair with an annoying flaw
Chair is comfortable, roomy, and seems sturdy. However, the reclining lock that is supposed to either keep the chair from leaning back or force it to remain reclined does not function very well at all. It takes minimal pressure for the lock to stop working, produce a loud snap sound, and either send you flying backwards or forwards depending on the situation. I norma...
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1up votes 1
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Bart
Posted Feb 1, 2026
TECH Support
I recieved as a gift, beautiful chair, comfortable but tilt lock did not work. Great customer service people. Was to send me replacement seat mechanism. After 3 weeks I called again, told it was backordered til late march. Decided to send replacement chair. It arrived on time, I assembled and exact same problem with new chair. It would be great if you had a tech team to...
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Response from Staples :
I'm so sorry for the issues you're experiencing. To help get this resolved, we need to gather additional product details by phone. Please give us a call at (800) 425-0049, we’re here for you Monday through Friday, 9 am - 8 pm ET. Please have your product with you when you call us back. We look forward to hearing from you. Please reference your Case number 1027565.
Staples, February 3, 2026
Stacey
Verified Buyer
Posted Jan 30, 2026
Comfy & professional!
Most comfortable office chair I’ve ever had. Great quality with soft leather
0up votes 0
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Meg
Verified Buyer
Posted Jan 27, 2026
Good quality comfortable home office chair
Well built and comfortable. Wish it had more lumbar support and could go lower. About 2 in too tall for an average woman so feet don't touch the ground.
0up votes 0
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Batman
Verified Buyer
Posted Jan 27, 2026
Very comfortable chair
Great chair for long duration at the desk with nice support for the lower back area and the arms of the chair fold up for closer access to the desk if needed.
0up votes 0
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GenXChairUser
Verified Buyer
Posted Jan 25, 2026
Get A Big Chair
Needed a new home office chair, and found this at a store. Needed to have it shipped to me, so expect this delivery in a very large box. (Delivery was prompt professional.)
Assembling it yourself will take some time to unpack & sort the parts, and it may be easier w/ 2 people to put it together. Instructions are fairly clear and all the parts were provided.
Chair is pre...
Assembling it yourself will take some time to unpack & sort the parts, and it may be easier w/ 2 people to put it together. Instructions are fairly clear and all the parts were provided.
Chair is pre...
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1up votes 1
0down votes 0
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DAH
Verified Buyer
Posted Jan 21, 2026
Borderline My Size
Somewhat led astray with the assembled floor model. Despite being for "Big & Tall," (for which signage was to obvious), my feet touched were squarely flat on the floor ---- I'm 5'9" --- and I thought "great!!" But when received and I assembled mine, I cannot put my feet flat and need a foot rest. Not a BIG deal, but as I said, the floor model was misleading. That s...
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1up votes 1
0down votes 0
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Jose R.
Posted Jan 15, 2026
Almost perfect but a great chair for the money
Having done a lot of research on chairs this was the one that checked all of my boxes. It’s very cushy but also firm. Great wide seat and looks good. What’s preventing it from 5 stars is the back is a bit aggressive. Hopefully over time it flattens down a bit.
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Tall Chair
Verified Buyer
Reviewed at:
Quill
Posted Jan 14, 2026
Tall People will love this chair!
Roomy chair that accommodates a tall person. The height is better than most office chairs.
0up votes 0
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Josh
Posted Jan 10, 2026
Not Comfortable At All
I am 6'2" 275Lbs and the fact that this chair is targeted towards the Big and Tall crowd is ridiculous. I've had my chair for less than a day and regret the purchase entirely. The cushion is extremely shallow, which on its own is not entirely a deal breaker. The lumbar support is waaaaay to much and almost pushes you out of the already shallow cushion. This combination ...
Read full review
1up votes 1
0down votes 0
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MC
Verified Buyer
Posted Jan 3, 2026
My favorite office chair
Great office chair, very comfortable and adjustable
1up votes 1
0down votes 0
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Brian
Verified Buyer
Posted Jan 2, 2026
Great chair overall
Great chair overall. Good for tall people. I am 6'6" and this chair is comfortable for me. However, the chair arrived with a back/headrest that did not stay in position. It would just fall rather than staying at the position it was set to. On the positive side, Staples sent a replacement back piece very quickly and it now works as it should.
1up votes 1
0down votes 0
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CGR
Verified Buyer
Posted Dec 24, 2025
Ergonomics chair
The chair is already making a squeaky noise.
1up votes 1
0down votes 0
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JC
Verified Buyer
Posted Dec 23, 2025
Chair is great
Big and comfortable. I am a bigger guy and this chair fits me nicely. Arms go up and recline is appropriately stiff.
0up votes 0
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One Happy Mom
Verified Buyer
Posted Dec 22, 2025
Second time was much better than the first
Bought this chair for my larger son and when we built it, the seat and the back did not meet properly. We exchanged it for a different chair (same model) built the second one, and it is awesome!!! The store manager was VERY helpful with the exchange.
1up votes 1
0down votes 0
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Reviewed at:
Staples Business
Posted Dec 11, 2025
Chair
The quality of the fabric is bad. It started to ripped off within 7 months from the date of purchase though the chair is comfortable
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Worst lumbar support
Posted Dec 9, 2025
Weird lumbar support setup
The lumbar support is terrible. It is like a hard cushion attached to the back on the chair. Not fixed but wiggles. I have sat in this chair 1 afternoon and don't think I can do a full day.
4up votes 4
0down votes 0
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