Customer Reviews for Ring Stick Up Cam Pro Battery Indoor/Outdoor HDR Security Camera, White (B09CKN55DW)

Hi Robero. Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Stick Up Cam Pro so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review. It sounds like you are experiencing issues with the device in regards to the solar panel charging the device. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. The more events captured by your Ring Stick Up Cam Pro, the more your battery is used to power the live HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible. For more information on optimizing the battery life of your device, please visit this link: https://ring.com/support/articles/9iatk/Reduce-Battery-Aging-with-Optimized-Battery-Charging. If any additional information is needed regarding your Ring Stick Up Cam Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Please let us know how we can be of additional assistance. Thank you, Melissa from Ring.

Hi Turtle. Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Stick Up Cam Pro record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review. Ring Stick Up Cam Pro has advanced features including: 3D Motion Detection with Bird’s Eye Zones and Bird’s Eye View, Audio+ for enhanced audio, HDR video, and dual-band wifi. Ring devices require high-speed internet for optimal performance. Connection or speed issues can result in delays with recording and notifications. For more information on troubleshooting poor video quality, please visit this link: https://ring.com/support/articles/qmv6i/Troubleshooting-Poor-Video-Quality/. For tips on improving your connectivity, please visit this link: https://ring.com/support/articles/9443w/Learn-About-App-Connectivity. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. If you need more information on your Ring Stick Up Cam Pro, we invite you to visit our site at https://community.ring.com/ today. Thank you, Melissa from Ring.

Hi athlon. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam Pro to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review. It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. For more information on troubleshooting video quality issues, please visit this link: https://ring.com/support/articles/qmv6i/Troubleshooting-Poor-Video-Quality. As you have mentioned that you are experiencing connection issues, we have included a link here to an article on our website with more information on troubleshooting steps that you can take to ensure that you have the best possible connection to your network: https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router. I have also included the link here to the product page for our Ring Chime Pro: https://ring.com/products/chime-pro-gen2. This device helps to extend your wifi signal to boost the network for all your Ring Video Doorbells and Cams. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today. Thankyou, Melissa from Ring.

Hi BarrieM7. Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Stick Up Cam Pro so that you are able to have a longer time between charge cycles. Having a solid charge on your battery-powered device ensures that you do not miss any activity around your home. We can definitely provide you with some information regarding your battery-life concern. It sounds like the device is not performing as expected. The Ring Stick Up Cam Pro was designed with customizable motion settings that are adjustable according to your needs. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. For more information on how to optimize the performance of your device in regards to battery life, please visit this link: https://ring.com/support/articles/oj8z4/Troubleshooting-Ring-Device-Batteries-Draining-Too-Fast. To ensure that the battery in your Ring Stick Up Cam Pro is charging properly, please click the link and follow the steps in this article on our website: https://ring.com/support/articles/9iatk/Reduce-Battery-Aging-with-Optimized-Battery-Charging. We suggest adjusting your motion zones and increasing the motion sensitivity in the Ring app for better detection. For more information on using motion zones for better motion accuracy, please visit this link: https://ring.com/support/articles/85pqb/Using-Camera-Motion-Zones. Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. We invite you to reach out to our community if more information is needed about your Ring Stick Up Cam Pro. Thank you, Melissa from Ring.