Customer Reviews for CeraVe Intensive Moisturizing Lotion, 12 oz. (SA101401)
CeraVe Intensive Moisturizing Lotion, 12 oz. (SA101401) is In-store only
Item # : 24621351
Model # : SA101400
CeraVe Intensive Moisturizing Lotion is formulated with three essential ceramides, MVE Delivery Technology, and Hydro-Urea Technology to intensely hydrate extra-dry skin and help restore and strengthen the skin barrier without any greasy or sticky residue.
- Targets 5 Key Signs of Dryness – Helps relieve and defend against itching, tightness, roughness, flaking/scaling, and redness or discoloration due to dryness
- Fast Acting and Long Lasting – Instantly soothes dry to very dry skin and hydrates for up to 72 hours
Price is $20.49
Add to list
745 reviews
Most helpful positive review
Posted Mar 4, 2026
Restores sheen and elasticity
This is my new go-to daily lotion, it's the right amount of moisture in between the light and cream formulas. I discovered it after spending 5 weeks in the Florida Keys sun - it restored sheen and elasticity.
VS
Most helpful critical review
Posted Feb 11, 2026
Sticky, heavy filter
I bought this hoping it would help me with my atopy prone skin (especially bothersome now during a winter)- does it help, I don't know and don't care to find out. Why?
When buying a moisturizer I always look for one most the important aspect- does it leave heavy filter or not? CeraVe says no, except yes, it does. I would know since I cannot, literally cannot, have anyt...
When buying a moisturizer I always look for one most the important aspect- does it leave heavy filter or not? CeraVe says no, except yes, it does. I would know since I cannot, literally cannot, have anyt...
Read full review
Kdehi
Reviewed at:
cerave.com
Posted Mar 4, 2026
Restores sheen and elasticity
This is my new go-to daily lotion, it's the right amount of moisture in between the light and cream formulas. I discovered it after spending 5 weeks in the Florida Keys sun - it restored sheen and elasticity.
0up votes 0
0down votes 0
Report
Dermatitis Dave
Reviewed at:
cerave.com
Posted Feb 24, 2026
dermatitic skin improved drastically within days
This is the first CeraVe product I've tried after having some success with a knockoff moisturizer. I suffered from red flaky skin around my eyes caused by seborrheic dermatitis. The flakes could be suppressed by applying my previous moisturizer multiple times a day but the redness remained. Not only does this product clearly moisturize for longer, the remaining redne...
Read full review
0up votes 0
0down votes 0
Report
Lazz
Reviewed at:
cerave.com
Posted Feb 11, 2026
Sticky, heavy filter
I bought this hoping it would help me with my atopy prone skin (especially bothersome now during a winter)- does it help, I don't know and don't care to find out. Why?
When buying a moisturizer I always look for one most the important aspect- does it leave heavy filter or not? CeraVe says no, except yes, it does. I would know since I cannot, literally cannot, have anyt...
When buying a moisturizer I always look for one most the important aspect- does it leave heavy filter or not? CeraVe says no, except yes, it does. I would know since I cannot, literally cannot, have anyt...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
Hello Lazz! We are sorry to hear that the Intensive Moisturizing Lotion felt heavy and sticky, as we aim to provide effective relief for atopy-prone skin without discomfort. This formula is specifically designed to provide a rich, protective barrier, but we understand that texture preferences are essential for daily comfort. To improve absorption and minimize any residue, a helpful tip is to apply a very small amount to damp skin immediately after showering, which helps the ceramides and hyaluronic acid integrate more smoothly. If you prefer a weightless finish, our Daily Moisturizing Lotion remains an excellent choice for maintaining the skin barrier with a lighter feel. Your feedback is invaluable as we strive to balance intensive hydration with a comfortable, non-greasy application.
CeraVe, February 23, 2026
Shell
Reviewed at:
cerave.com
Posted Feb 7, 2026
Never had a problem with Cerave before this
I love most Cerave products. It’s what was recommended for my daughter when she was a baby. She has severe food allergies and in turn has always had bad eczema. Lately my skin has been very dry and breaking out in eczema in places so I thought I’d try this. I made the mistake of putting it on after shaving. It’s burned and stung so bad, I almost scratched my skin off. I...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
Hello Shell! We are very sorry to hear about your experience with our Intensive Moisturizing Lotion. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #45183323. We look forward to speaking with you!
CeraVe, February 20, 2026
Noelle
Reviewed at:
cerave.com
Posted Jan 23, 2026
Terrible itch and burn
Developed a terrible itch and burn as soon as I used this. I will stick with regular cerave and hope they don’t change that formula.
0up votes 0
0down votes 0
Report
Response from Staples :
Hello Noelle! We are very sorry to hear about your experience with our Intensive Moisturizing Lotion. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #44944565. We look forward to speaking with you!
CeraVe, January 23, 2026
Eliz
Reviewed at:
cerave.com
Posted Jan 6, 2026
Itching and burning
I used this product today for the first and only time. Within 5 seconds my skin started to burn and itch. At first I thought it was because my skin was too dry, but the intensity of the itching and burning was too strong. I regret purchasing this product and will go back to using the classic Daily Moisturizing Lotion.
0up votes 0
0down votes 0
Report
Response from Staples :
Hello Eliz! We are very sorry to hear about your experience with our Intensive Moisturizing Lotion. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #44728210. We look forward to speaking with you!
CeraVe, January 16, 2026
Denise58
Reviewed at:
cerave.com.au
Posted Dec 4, 2025
Unbelievable results
I bought this 2 weeks ago with no expectations as my arms were so dry and sore due to the hot Aussie sun.
Within 3 hours of using it, I was stunned to find a dramatic improvement in irritation and reduced inflammation.
My skin has continued to improve with daily use to the point that what I thought were solar keratosis, is actually dry skin patches that have resolved co...
Within 3 hours of using it, I was stunned to find a dramatic improvement in irritation and reduced inflammation.
My skin has continued to improve with daily use to the point that what I thought were solar keratosis, is actually dry skin patches that have resolved co...
Read full review
0up votes 0
0down votes 0
Report
Carol623
Reviewed at:
cerave.com
Posted Nov 18, 2025
Nongreasy, blends easily into skin and nonfragrant
This was recommended to me by my dermatologist for my dry, flaking skin. I was amazed at how quickly it brought it back to its original softness with no more flaking. I use it daily to keep it that way.
0up votes 0
0down votes 0
Report
Annie70
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
cerave.com
Posted Nov 14, 2025
Brilliant
💙Defy the 3 D's this winter as the colder weather is closing in with this amazing moisturising lotion.
💙Dehydration
💙Dryness
💙Discomfort
Contains:
3 Essential Ceramides, Hyaluronic Acid Hydro-Urea
Helps relieve itching, tightness & roughness.
Clinically proven to give up to 72 hour hydration
💙Dehydration
💙Dryness
💙Discomfort
Contains:
3 Essential Ceramides, Hyaluronic Acid Hydro-Urea
Helps relieve itching, tightness & roughness.
Clinically proven to give up to 72 hour hydration
0up votes 0
0down votes 0
Report
Suns
Reviewed at:
cerave.com.au
Posted Nov 13, 2025
Burning sensation
As soon as this product touches my skin, I get this intense burning sensation. The product claims to be hypo-allergenic and I dont even have senstive skin, but I still get a reaction from this cream.
0up votes 0
0down votes 0
Report
xabby_ax
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
cerave.com
Posted Nov 13, 2025
Fantastic
Love this product provides long lasting hydration and improve overall health of my skin and appareance perfect for the winter.
0up votes 0
0down votes 0
Report
Madison
Reviewed at:
cerave.com
Posted Oct 31, 2025
Itching Like CRAZY!
I have been using cerave for years and have loved their normal lotion. I recently saw they came out with this and it is supposed to be more hydrating. I have really bad eczema and I gave it a shot and it is breaking my whole body out itching so badly. I had to take a few Benadryl and wash it off immediately. I was using it and noticed it was itchy at first but wanted to...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
Hello there! We are very sorry to hear about your experience with our Intensive Moisturizing Lotion. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #43467246. We look forward to speaking with you!
CeraVe, November 3, 2025
TG62
Reviewed at:
cerave.com
Posted Oct 15, 2025
Says "fragrance free" but there is a strong smell
I generally love CeraVe creams and lotions, but this one is not for me. While it's a good moisturizer, there is a strong, lingering scent that bothers me. One of my reasons for buying CeraVe products in the first place is that I'm sensitive to fragrances and strong smells, and I'm used to CeraVe products being mostly scent free.
0up votes 0
0down votes 0
Report
Response from Staples :
Hello TG62! Thank you for sharing your feedback on the Intensive Moisturizing Lotion. We are truly sorry to hear that this particular product did not meet your expectations regarding scent, especially since you rely on CeraVe for its generally fragrance-free nature. We understand that sensitivity to fragrances and strong smells is a primary reason many choose our brand, and we deeply appreciate your loyalty. Our Intensive Moisturizing Lotion, like all CeraVe products, is formulated without added fragrances to minimize the risk of irritation. Any subtle aroma you might notice would stem from the natural composition of the ingredients themselves, rather than any perfuming agents. This lotion is specifically designed to provide intense, long-lasting hydration with our essential ceramides and hyaluronic acid, aiming to restore and maintain the skin's protective barrier. While we're glad to hear you found it to be a good moisturizer, we sincerely regret that the perceived scent detracted from your experience. Your detailed input is invaluable to us as we continuously strive to develop products that cater to sensitive skin needs.
CeraVe, October 16, 2025
Sassy1
Reviewed at:
cerave.com
Posted Oct 11, 2025
Cerave intensive moisturizing lotion
I tried your newest intensive moisturizing lotion recently and here is what I think of it: It stings my skin… not at all pleasant. It is thick, heavy, and quite greasy. My skin stays greasy and it gets on my clothing and my sheets until I wash it off my skin. It is too expensive. I do not recommend this product. Will not buy again.
0up votes 0
0down votes 0
Report
Response from Staples :
Hi Sassy1! We are sorry to hear about the experience you had with our Intensive Moisturizing Lotion. We would like to speak with you directly about it. Please give us a call at 1-888-768-2915 Mon - Fri 9am - 5:30pm EST for assistance and provide the case #43196928. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
CeraVe, October 14, 2025
Heather
Reviewed at:
cerave.com
Posted Oct 8, 2025
Very happy
I enjoy this product. It has very little smell at all and it's very moisturizing. I use it on my body and my face. Generally I put toner, actives, serums, on first and then use this over it. I am very happy with it!
0up votes 0
0down votes 0
Report
Isaac
Reviewed at:
cerave.com
Posted Oct 4, 2025
Greasy and smells unpleasant
Unfortunately I did not have a good experience using this new product. It is advertised as non greasy and fragrance free but it’s literally the complete opposite. After applying the lotion my body felt and looked so greasy and I felt dirty. The lotion also had a very strong unpleasant scent. I have used cerave for years and this new product is a huge miss in my book. I ...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
Hello and thank you for reaching out! We’re sorry to hear about your experience with our Intensive Moisturizing Lotion. We’d like to speak with you directly to help resolve this. Please call us at 888-768-2915 (Monday–Friday, 9:00 am–5:30 pm ET) and provide case #43096946. If possible, have the product on hand when you call. We look forward to assisting you.
CeraVe, October 6, 2025
Sarah 4444
Reviewed at:
cerave.com.au
Posted Sep 20, 2025
Instant stinging
I love the moisturising lotion and have very dry and sensitive skin so I thought I would try this product. Every other cerave product has been fine on my sensitive skin but the minute I put this on my face my whole face stung to the point of tears and I had to go shower it off straight away. Even after getting it off and applying my usual eczema cream to calm it down it...
Read full review
0up votes 0
0down votes 0
Report
BlueEyeDove
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
cerave.com
Posted Aug 3, 2025
Great product that works wonderfully!
( I received the as a free product in exchange for my honest review)CeraVa Intensive Moisturizing Cream is one of the best lotions I have ever used. Before using it, my hands were like sandpaper and starting to split. After a couple of days, my hands are no longer splitting and do not feel like sandpaper. I also like that it doesn't take a lot to work, it doesn't feel g...
Read full review
0up votes 0
0down votes 0
Report
Judig
Reviewed at:
cerave.com.au
Posted Jul 11, 2025
Too much product left in the bottle
I bought this a couple of months ago and have been using it daily. It’s a great moisturiser, but the bottle/pump design is atrocious. Today I could no longer pump out any of the product, so I removed the pump, upturned the bottle and shook/banged it to remove what was left, which took forever as it’s so thick. It more than filled a 50g container. How about providing a p...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
Hi Judig,
Thank you for bringing this to our attention.
We're so sorry to hear of your situation, and we'd like to investigate further. We suggest getting in contact with our Consumer Care team, who will be best placed to advise on next steps. Reach out to them at your earliest convenience on 1300 101 411 (open 9am-5pm AEST, Mon to Fri), or email [email protected].
July 17, 2025
Sweet Serenity
Reviewed at:
cerave.com
Posted Jul 8, 2025
Best Face & Body Cream
I'm in love with this moisturizer. Made sure to wait allow enough time using before leaving my results. First of all my skin is sensitive. Though I enjoy original iconic cream texture wasn't the right choice for my face. This is wonderful. My dry sensitive face and body loves it. In the past my face would feel dry hours later no longer. In every way this exceeded my exp...
Read full review
0up votes 0
0down votes 0
Report