Customer Reviews for CeraVe Intensive Moisturizing Lotion, 12 oz. (SA101401)
CeraVe Intensive Moisturizing Lotion, 12 oz. (SA101401) is In-store only
Item # : 24621351
Model # : SA101400
CeraVe Intensive Moisturizing Lotion is formulated with three essential ceramides, MVE Delivery Technology, and Hydro-Urea Technology to intensely hydrate extra-dry skin and help restore and strengthen the skin barrier without any greasy or sticky residue.
- Targets 5 Key Signs of Dryness – Helps relieve and defend against itching, tightness, roughness, flaking/scaling, and redness or discoloration due to dryness
- Fast Acting and Long Lasting – Instantly soothes dry to very dry skin and hydrates for up to 72 hours
Price is $20.49
739 reviews
Most helpful positive review
Posted Nov 18, 2025
Nongreasy, blends easily into skin and nonfragrant
This was recommended to me by my dermatologist for my dry, flaking skin. I was amazed at how quickly it brought it back to its original softness with no more flaking. I use it daily to keep it that way.
VS
Most helpful critical review
Posted Oct 31, 2025
Itching Like CRAZY!
I have been using cerave for years and have loved their normal lotion. I recently saw they came out with this and it is supposed to be more hydrating. I have really bad eczema and I gave it a shot and it is breaking my whole body out itching so badly. I had to take a few Benadryl and wash it off immediately. I was using it and noticed it was itchy at first but wanted to...
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Carol623
Reviewed at:
cerave.com
Posted Nov 18, 2025
Nongreasy, blends easily into skin and nonfragrant
This was recommended to me by my dermatologist for my dry, flaking skin. I was amazed at how quickly it brought it back to its original softness with no more flaking. I use it daily to keep it that way.
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Annie70
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
cerave.com
Posted Nov 14, 2025
Brilliant
💙Defy the 3 D's this winter as the colder weather is closing in with this amazing moisturising lotion.
💙Dehydration
💙Dryness
💙Discomfort
Contains:
3 Essential Ceramides, Hyaluronic Acid Hydro-Urea
Helps relieve itching, tightness & roughness.
Clinically proven to give up to 72 hour hydration
💙Dehydration
💙Dryness
💙Discomfort
Contains:
3 Essential Ceramides, Hyaluronic Acid Hydro-Urea
Helps relieve itching, tightness & roughness.
Clinically proven to give up to 72 hour hydration
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Suns
Reviewed at:
cerave.com.au
Posted Nov 13, 2025
Burning sensation
As soon as this product touches my skin, I get this intense burning sensation. The product claims to be hypo-allergenic and I dont even have senstive skin, but I still get a reaction from this cream.
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xabby_ax
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
cerave.com
Posted Nov 13, 2025
Fantastic
Love this product provides long lasting hydration and improve overall health of my skin and appareance perfect for the winter.
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Madison
Reviewed at:
cerave.com
Posted Oct 31, 2025
Itching Like CRAZY!
I have been using cerave for years and have loved their normal lotion. I recently saw they came out with this and it is supposed to be more hydrating. I have really bad eczema and I gave it a shot and it is breaking my whole body out itching so badly. I had to take a few Benadryl and wash it off immediately. I was using it and noticed it was itchy at first but wanted to...
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Response from Staples :
Hello there! We are very sorry to hear about your experience with our Intensive Moisturizing Lotion. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #43467246. We look forward to speaking with you!
CeraVe, November 3, 2025
TG62
Reviewed at:
cerave.com
Posted Oct 15, 2025
Says "fragrance free" but there is a strong smell
I generally love CeraVe creams and lotions, but this one is not for me. While it's a good moisturizer, there is a strong, lingering scent that bothers me. One of my reasons for buying CeraVe products in the first place is that I'm sensitive to fragrances and strong smells, and I'm used to CeraVe products being mostly scent free.
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Response from Staples :
Hello TG62! Thank you for sharing your feedback on the Intensive Moisturizing Lotion. We are truly sorry to hear that this particular product did not meet your expectations regarding scent, especially since you rely on CeraVe for its generally fragrance-free nature. We understand that sensitivity to fragrances and strong smells is a primary reason many choose our brand, and we deeply appreciate your loyalty. Our Intensive Moisturizing Lotion, like all CeraVe products, is formulated without added fragrances to minimize the risk of irritation. Any subtle aroma you might notice would stem from the natural composition of the ingredients themselves, rather than any perfuming agents. This lotion is specifically designed to provide intense, long-lasting hydration with our essential ceramides and hyaluronic acid, aiming to restore and maintain the skin's protective barrier. While we're glad to hear you found it to be a good moisturizer, we sincerely regret that the perceived scent detracted from your experience. Your detailed input is invaluable to us as we continuously strive to develop products that cater to sensitive skin needs.
CeraVe, October 16, 2025
Sassy1
Reviewed at:
cerave.com
Posted Oct 11, 2025
Cerave intensive moisturizing lotion
I tried your newest intensive moisturizing lotion recently and here is what I think of it: It stings my skin… not at all pleasant. It is thick, heavy, and quite greasy. My skin stays greasy and it gets on my clothing and my sheets until I wash it off my skin. It is too expensive. I do not recommend this product. Will not buy again.
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Response from Staples :
Hi Sassy1! We are sorry to hear about the experience you had with our Intensive Moisturizing Lotion. We would like to speak with you directly about it. Please give us a call at 1-888-768-2915 Mon - Fri 9am - 5:30pm EST for assistance and provide the case #43196928. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
CeraVe, October 14, 2025
Heather
Reviewed at:
cerave.com
Posted Oct 8, 2025
Very happy
I enjoy this product. It has very little smell at all and it's very moisturizing. I use it on my body and my face. Generally I put toner, actives, serums, on first and then use this over it. I am very happy with it!
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Isaac
Reviewed at:
cerave.com
Posted Oct 4, 2025
Greasy and smells unpleasant
Unfortunately I did not have a good experience using this new product. It is advertised as non greasy and fragrance free but it’s literally the complete opposite. After applying the lotion my body felt and looked so greasy and I felt dirty. The lotion also had a very strong unpleasant scent. I have used cerave for years and this new product is a huge miss in my book. I ...
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Response from Staples :
Hello and thank you for reaching out! We’re sorry to hear about your experience with our Intensive Moisturizing Lotion. We’d like to speak with you directly to help resolve this. Please call us at 888-768-2915 (Monday–Friday, 9:00 am–5:30 pm ET) and provide case #43096946. If possible, have the product on hand when you call. We look forward to assisting you.
CeraVe, October 6, 2025
Sarah 4444
Reviewed at:
cerave.com.au
Posted Sep 20, 2025
Instant stinging
I love the moisturising lotion and have very dry and sensitive skin so I thought I would try this product. Every other cerave product has been fine on my sensitive skin but the minute I put this on my face my whole face stung to the point of tears and I had to go shower it off straight away. Even after getting it off and applying my usual eczema cream to calm it down it...
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BlueEyeDove
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
cerave.com
Posted Aug 3, 2025
Great product that works wonderfully!
( I received the as a free product in exchange for my honest review)CeraVa Intensive Moisturizing Cream is one of the best lotions I have ever used. Before using it, my hands were like sandpaper and starting to split. After a couple of days, my hands are no longer splitting and do not feel like sandpaper. I also like that it doesn't take a lot to work, it doesn't feel g...
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Judig
Reviewed at:
cerave.com.au
Posted Jul 11, 2025
Too much product left in the bottle
I bought this a couple of months ago and have been using it daily. It’s a great moisturiser, but the bottle/pump design is atrocious. Today I could no longer pump out any of the product, so I removed the pump, upturned the bottle and shook/banged it to remove what was left, which took forever as it’s so thick. It more than filled a 50g container. How about providing a p...
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Response from Staples :
Hi Judig,
Thank you for bringing this to our attention.
We're so sorry to hear of your situation, and we'd like to investigate further. We suggest getting in contact with our Consumer Care team, who will be best placed to advise on next steps. Reach out to them at your earliest convenience on 1300 101 411 (open 9am-5pm AEST, Mon to Fri), or email [email protected].
July 17, 2025
Sweet Serenity
Reviewed at:
cerave.com
Posted Jul 8, 2025
Best Face & Body Cream
I'm in love with this moisturizer. Made sure to wait allow enough time using before leaving my results. First of all my skin is sensitive. Though I enjoy original iconic cream texture wasn't the right choice for my face. This is wonderful. My dry sensitive face and body loves it. In the past my face would feel dry hours later no longer. In every way this exceeded my exp...
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Jane
Reviewed at:
cerave.com
Posted Jul 6, 2025
burning and breakouts
I have used several CeraVe products. This is the first I do not like. Like many others here, this caused my skin to burn. I kept using it anyway thinking that maybe my skin was just SO dry and damaged that it was temporary. Well, the burning sensation DID go away after many days of use, BUT I started breaking out (weird tight clusters of pimples). As soon as I stopped u...
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Response from Staples :
Hello Jane. We are very sorry to hear about your experience with our Intensive Moisturizing Lotion. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #41863969. We look forward to speaking with you!
CeraVe, July 7, 2025
rcm63
Reviewed at:
cerave.com
Posted Jul 3, 2025
works great, but causes hives with harsh chemicals
I have very dry skin that is aging, and this stuff works wonderfully. It's not too thick, not too thin, and lasts at least 24 hours. It absorbs quickly and doesn't feel greasy. It's the best feeling moisturizer I've tried, and I've tried a lot. HOWEVER, it has too many chemicals in it and about 8 to10 ounces into my first bottle, it started breaking me out in hives, whi...
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Response from Staples :
Hi rcm63! We are sorry to hear about the experience you had with our Intensive Moisturizing Lotion. We would like to speak with you directly about it. Please give us a call at 1-888-768-2915 Mon - Fri 9am - 5:30pm EST for assistance and provide the case #41843266. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
CeraVe, July 10, 2025
keeley
Reviewed at:
cerave.com
Posted Jun 25, 2025
BEST lotion ever.
I bought this last week to use since i got a spray tan and can’t put any lotion with oils on my skin. omg was it the best decision i’ve ever made. i’ve used it 3 times and my skin feels like a baby’s butt lol. it is SO soft i’m obsessed. i’ve never ever experienced this before. highly HIGHLY recommend. i will forever buy this product.
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Byrne27
Reviewed at:
cerave.com
Posted May 6, 2025
Made my skin very itchy and irritated
I have used the moisturising lotion for about 4 years and never had any issues. Picked this one up a few weeks ago and it has irritated my skin to no end. The second I put it on my skin is itchy and angry. Very disappointing as I loved the old moisturising lotion. Wish I knew what caused this
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Response from Staples :
Hi there! We appreciate you reaching out to CeraVe USA. For the best assistance we recommend reaching out to CeraVe in your country.
CeraVe, May 8, 2025
AmandaH
Reviewed at:
cerave.com
Posted May 3, 2025
Buyer Beware
I exclusively use CeraVe for all of my skin care products and this is the first one to cause any issues. My skin immediately began to itch and sting so badly that I had to shower and scrub it off. Even after showering, my skin was still irritated.
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Response from Staples :
Hello! We are sorry to hear about the experience you had with Intensive Moisturizing Lotion. We would like to speak with you directly about it. Please give us a call at 888-768-2915, 9:00 am - 5:30 pm ET for assistance and provide the case #40950149. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
CeraVe, May 6, 2025
Heath12
Reviewed at:
cerave.com
Posted Apr 23, 2025
Made my skin sting
Everytime I use this intensive moisturizing lotion it makes my skin burn, sting, and tingle for at least 10 mins. I love CeraVe products typically as well as laroche posay, and have had super dry skin. I'm bummed that the intensive moisturizing lotion is affecting me like this.
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Veronica25
Reviewed at:
cerave.com
Posted Apr 22, 2025
Not for everyone
I just purchased this product for the first time and have always been a fan of other CeraVe products. But like many other review have immediately developed an itchy rash. I have only ever reacted to one other body lotion this way and do not normally have sensitive skin. Cannot recommend.
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