Customer Reviews for Ninja CREAMi 7-in-1 Ice Cream Maker, Cloud Silver (NC301)
784 reviews
Most helpful positive review
Posted Oct 23, 2025
Life changing!
Me and my wife love this thing we just got unpacked after moving. We made countless ice creams and smoothies using this machine. It works really well for creating protein ice cream as well. The texture that comes out using these recipes is amazing as well!
VS
Most helpful critical review
Posted Oct 24, 2025
Caution before you buy
I bought my Creami in 2023, used it less than a handful of times, then tucked it away. I started using it again the last month, mostly daily to have protein ice cream. This last week, the blade started to pop off. I got it to work after the fist time but not after. Understanding my warranty is expired, this machine has less than 50 uses. Like other reviews, Ninja offere...
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AngieKP
Reviewed at:
sharkninja.com
Posted Oct 24, 2025
Caution before you buy
I bought my Creami in 2023, used it less than a handful of times, then tucked it away. I started using it again the last month, mostly daily to have protein ice cream. This last week, the blade started to pop off. I got it to work after the fist time but not after. Understanding my warranty is expired, this machine has less than 50 uses. Like other reviews, Ninja offere...
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Response from Staples :
Hi Angie,
Thank you for sharing your experience with the Ninja CREAMi. We’re truly sorry to hear about the issue with the blade and understand how frustrating it must be.
We appreciate your honesty and the time you took to research other reviews. While we strive to deliver durable, high-performing products, we also take feedback like yours seriously and continuously work to improve our designs.
We understand your hesitation about investing in a replacement, and we’re here to help however we can. If you’d like to explore troubleshooting options or discuss alternatives, our Customer Care team is ready to support you.
Warm regards,
Ninja Kitchen US
, October 25, 2025
sheldonh3_4074
Reviewed at:
influenster.com
Posted Oct 23, 2025
Life changing!
Me and my wife love this thing we just got unpacked after moving. We made countless ice creams and smoothies using this machine. It works really well for creating protein ice cream as well. The texture that comes out using these recipes is amazing as well!
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melissam33_3024
Reviewed at:
influenster.com
Posted Oct 20, 2025
Ninja cream
The Ninja Creami is an amazing machine for making custom frozen treats right at home. It easily turns your favorite ingredients into creamy ice cream, gelato, sorbet, or milkshakes with just a few button presses. What makes it stand out is how smooth the texture turns out—even with healthier or dairy-free bases. It’s simple to use, fun to experiment with, and cleanup is...
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Haglips
Reviewed at:
sharkninja.com
Posted Oct 19, 2025
Pretty good
This is a great product. I love the detect feature. The suction is very powerful. I only gave 4 stars because I can’t vacuum my area rugs with it. The suction is too strong and it gets the rug caught in the brush. I have to get out my ore k for that which is a hassle. The whine reason I got this vacuum is to not have yo use 2 separate devices. My other complaint is th...
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paolatrainer_4113
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Posted Oct 13, 2025
A most in everyone’s kitchen!
In our house we are all obsessed!! We can have ice cream free of guilt as much as we want to because of this machine 🥳 I can do the healthiest versions and they all come out delicious! Dairy free, fat free and sugar free. I just keep telling everyone they must get one!!
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lindac36_3873
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influenster.com
Posted Oct 13, 2025
Summertime fun
It’s great during the summertime. But I rarely use it In the winter. Love making smoothies and low calorie ice cream with it. Great to make acaci bowls
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Abosu
Reviewed at:
sharkninja.com
Posted Oct 4, 2025
Enjoy your metal shavings
After 3 months of use I can reassure you these are not safe to use. In the off chance you get the blade to stay on as you attempt to lock the canister in position, you’re likely to get a terrible grinding noise, followed by an emergency stop and a retraction. Open the lid and you’ll see the pieces of metal that were once the teeth of the blade and the grooves that wer...
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Response from Staples :
Hi there, \nThank you for taking the time to share your experience. We're truly disappointed to hear about the issues you've encountered with your CREAMi — especially the blade and motor concerns. That’s absolutely not the level of safety, performance, or quality we aim to deliver, and we understand how upsetting this must be.\nWe take feedback like yours very seriously and would appreciate the opportunity to investigate further. Our Customer Support team is here to help and can walk you through next steps, including a possible inspection or replacement if needed.\nPlease reach out to us at 1-800-365-0135 with your model number and purchase details — we’re committed to making this right.\n\nWarm regards,\nNinja Kitchen US
, October 7, 2025
Lockwood
Reviewed at:
sharkninja.com
Posted Oct 1, 2025
Amazing
I just got mine and I love it I can control the sweetness so my ice cream isn’t so sweet that’s it’s good!!
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Holly kk
Reviewed at:
Shark Ninja
Posted Oct 1, 2025
No containers in box that fit machine
I called and was put on hold and no one came back to me after sitting on the phone for 30+ minutes. My machine came with two canisters for a different ninja product. I’m not impressed
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Response from Staples :
Hello Holly, Thank you for taking the time to leave a review. We're so sorry to hear that you had to go through that, especially after waiting so long on hold and then receiving the wrong items. Upon review, we can see that the issue has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-520-7816, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Ninja Kitchen
, October 2, 2025
Reviewed at:
Shark Ninja
Posted Sep 29, 2025
Good while it lasted
I bought this less then a month ago and have used it everyday.
It is a loud unit, but recently it was getting louder.
Couple days ago, I smelled some smoke, I shut it off to see what was wrong and noticed that the blade and the motor piece had melted.
It is a loud unit, but recently it was getting louder.
Couple days ago, I smelled some smoke, I shut it off to see what was wrong and noticed that the blade and the motor piece had melted.
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Response from Staples :
Hello, Thank you for taking the time to provide your feedback. Oh no! This is not the experience we want Ninja customers to have, something doesn’t seem quite right about how your product is performing. We are really unhappy you’re experiencing this with your Ninja Creami. We’d like to make sure it’s working as it should. Please give our team a call at 1-855-520-7816 so we can help with this. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards, Ninja Kitchen
, September 30, 2025
hilda2121
Reviewed at:
sharkninja.com
Posted Sep 19, 2025
Great product
Happy to acquire this beautiful and excellent product
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olha96_8102
Reviewed at:
influenster.com
Posted Sep 19, 2025
Amazing
What I really like is the versatility. It can make ice cream, gelato, sorbets, milkshakes, and even healthier options like smoothie bowls. The texture is surprisingly close to what you get in a professional ice cream shop.
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mitie
Reviewed at:
Shark Ninja
Posted Sep 18, 2025
Noisy
This machine was my husband's birthday present. He loves it, but it is extremely noisy when running. Still, it makes great ice cream!”
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Marquie
Reviewed at:
Shark Ninja
Posted Aug 25, 2025
ninja creami not working after two years
I bought this ninja creami in 2023 and loved it but the last two times I’ve used it recently my ninja creami has been filled with small plastic pieces in it… very disappointed and sad..
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Response from Staples :
Hello,
Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-855-520-7816 so we can help with this.
Kind regards,
Ninja Kitchen
, August 26, 2025
johnnyt23_9412
Reviewed at:
influenster.com
Posted Aug 21, 2025
Durable, versatile machine that makes delicious 🤤
I just adore my Ninja CREAMi! It's really such a blast to use and makes some wonderful ice cream, sorbet, and other frozen goodies. The box was wonderful, so the machine reached me safely, and it looks solid and heavy-duty. I also appreciate that it does not have that plastic smell, since it does come in contact with food. What I just adore is the fact that it's so vers...
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halieb19_3010
Reviewed at:
influenster.com
Posted Aug 16, 2025
Very diverse options
Has no smell at all and ive had mine for about 2 years, no problems. comes apart really easily for cleaning and all parts are recyclable for when your done! you can make just about anything in this machine
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JW77
Reviewed at:
sharkninja.com
Posted Aug 13, 2025
It’s a hit!
We love our Ninja CREAMi! We’ve had it 2 weeks and have loved making a variety of ice cream and sorbet treats!
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SamB
Reviewed at:
sharkninja.com
Posted Aug 12, 2025
Useful product but silencing equipment is needed
It is useful and does the job, but it is VERY noisy which negates its convenience.
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Response from Staples :
Hello Sam,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the noise level of the Ninja CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
, August 12, 2025
Kristi
Reviewed at:
sharkninja.com
Posted Aug 6, 2025
Liked it at first, now it doesn’t work anymore
I’ve had my Ninja CREAMi for about 1.5 years. I use it all the time up until tonight. The machine started smoking and shards from the blade were in my ice cream. It’s broke now. I shouldn’t have to buy an expensive machine for ice cream every year or so.
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Response from Staples :
Hello Kristi,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja Creami smoking and shards from the blades are going into your desert. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
, August 7, 2025
RJL20
Reviewed at:
sharkninja.com
Posted Aug 6, 2025
Must have for ice cream lovers!
I am so pleased that my son recommended that we buy the Ninja CREAMi. We have made several pints of ice cream and are improving the taste and texture as we go along. We have watched many YouTube videos explaining do's and don'ts of the appliance as well as thousands of recipes. I highly recommend this product to anyone that likes ice cream!
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