Customer Reviews for Ninja CREAMi 7-in-1 Ice Cream Maker, Cloud Silver (NC301)

Hello, Thank you for taking the time to provide your feedback. We're really unhappy you’re experiencing an aftertaste with our Ninja. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135, so we can help with this. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen

Hello Kimk79, Thank you for taking the time to leave a review. Thank you so much for sharing your experience with the Ninja CREAMi. We’re really sorry to hear about the issues you've encountered — especially since you’ve enjoyed using it to make treats for your family. We understand how concerning and frustrating it must be to see signs of wear that could affect your safety and confidence in the product. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hello Momto5, Thank you for taking the time to leave a review. We're deeply sadden to hear that the paddle fell of from your unit and left metal pieces in your frozen treat. This definitely isn’t the kind of experience we want you to have. To best assist you, we invite you to reach out to our team via phone at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with the design of the mixing mechanism. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen

Hi Angie, Thank you for sharing your experience with the Ninja CREAMi. We’re truly sorry to hear about the issue with the blade and understand how frustrating it must be. We appreciate your honesty and the time you took to research other reviews. While we strive to deliver durable, high-performing products, we also take feedback like yours seriously and continuously work to improve our designs. We understand your hesitation about investing in a replacement, and we’re here to help however we can. If you’d like to explore troubleshooting options or discuss alternatives, our Customer Care team is ready to support you. Warm regards, Ninja Kitchen US

Hi there, \nThank you for taking the time to share your experience. We're truly disappointed to hear about the issues you've encountered with your CREAMi — especially the blade and motor concerns. That’s absolutely not the level of safety, performance, or quality we aim to deliver, and we understand how upsetting this must be.\nWe take feedback like yours very seriously and would appreciate the opportunity to investigate further. Our Customer Support team is here to help and can walk you through next steps, including a possible inspection or replacement if needed.\nPlease reach out to us at 1-800-365-0135 with your model number and purchase details — we’re committed to making this right.\n\nWarm regards,\nNinja Kitchen US

Hello Holly, Thank you for taking the time to leave a review. We're so sorry to hear that you had to go through that, especially after waiting so long on hold and then receiving the wrong items. Upon review, we can see that the issue has been rectified. If you still need assistance with this, please reach out to our team by phone at 1-855-520-7816, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to provide your feedback. Oh no! This is not the experience we want Ninja customers to have, something doesn’t seem quite right about how your product is performing. We are really unhappy you’re experiencing this with your Ninja Creami. We’d like to make sure it’s working as it should. Please give our team a call at 1-855-520-7816 so we can help with this. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-855-520-7816 so we can help with this. Kind regards, Ninja Kitchen