Customer Reviews for Ninja CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker (NC501)

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja is very loud and that it hasn’t met your expectations. We know how disappointing it can be when a product you’re excited about doesn’t perform the way it should, and we genuinely appreciate you sharing your experience. Please know that we’ll be passing your feedback along to the relevant teams internally. In the meantime, we recommend checking our self‑help guide below for troubleshooting steps that may help: 🔗 https://support.sharkninja.com/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team for further assistance. We’re here to help. Kind regards, Ninja Kitchen.

Hello, Thank you for taking the time to leave a review. We’re so sorry to hear of your experience with your order and understand how frustrating this must've been. Based on our records, we see that your case has been addressed by our support team. Please rest assured that we’re working to get your package shipped as soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right. Kind Regards, Ninja Kitchen

Hi Celal, Thank you for taking the time to leave a review. We’re deeply saddened to hear that the paddle for your Ninja CREAMi is not locking properly and is unable to mix the contents. We understand how frustrating this must be, and we want to help make things right. In the meantime, we recommend referring to our self‑help guide below to troubleshoot the issue you’re experiencing: https://support.sharkninja.ca/en-CA/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca. If the issue continues after trying the suggestions in the guide, please follow the instructions at the end to reach our support team for further assistance. We’re here to help. Kind regards, Ninja Kitchen.

Hi Jess, Thank you so much for sharing your thoughts with us, and we’re really glad to hear you love the color and style of your new CREAMi XL Deluxe. We completely understand how the process can feel surprising at first, especially if you were expecting it to make ice cream instantly. While the CREAMi does require freezing your base ahead of time, this step actually comes with a few great benefits. Freezing your mixture overnight helps create the ultra‑smooth, scoopable textures the CREAMi is known for, and it also gives you full control over your ingredients, your flavors, and your nutrition — whether you prefer creamy indulgent treats, high‑protein recipes, dairy‑free options, or low‑sugar desserts. We’re sorry to hear the waiting time left you feeling a bit bummed, but we hope the flexibility, creativity, and consistently smooth results help make the process feel more worthwhile as you get used to it. If you ever want recipe ideas or tips to get the most out of your CREAMi, we’re always here to help. You can reach our team anytime at: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen

Hi Amy, Thank you for taking the time to leave a review. We’re truly sorry to hear that the pint for your Ninja CREAMi cracked the very first time you used it, especially after receiving it as a Christmas gift. We understand how disappointing and frustrating that must feel, and we want to help make things right. We appreciate you for sharing this experience with us. We’ll make sure your feedback is passed along to the appropriate teams, so we can continue improving. If there’s anything more we can do to support you, or if you’d like to share additional details, we’re here and happy to listen. You can also connect with our Customer Care team for further assistance at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen.

Hi Deja, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how disappointing it can be when a product doesn’t work the way you expected, especially when your goal was to make things easier for someone you care about. Your feedback is truly appreciated, and we will be sure to pass it along to our product team for future consideration. If you would like any further assistance or have questions about your product, please feel free to contact us at https://support.sharkninja.com/contact-us. Our team would be happy to help. Kind regards, Ninja Kitchen US

Hi John. Thank you for sharing your experience with us. We understand how disappointing it is to receive only part of what you expected, and we appreciate you letting us know. Please contact us at https://support.sharkninja.com/contact-us so we can review your order and assist you with the next steps. Your feedback is important to us, and we want to make this right for you. Kind Regards, Ninja Kitchen US.