Customer Reviews for Ninja 12-Cups Single Serve & Automatic Drip Coffee Maker, Black (CFP301)

Hi Phoebe, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja product was leaking and that you had to go through the inconvenience of getting a replacement. Your experience matters deeply to us, and we’ll make sure your feedback reaches the right teams so we can continue improving. If there’s anything we can do to make things better or if you’d like to share more about your experience, we’d love to hear from you. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for taking the time to share your feedback. We’re disappointed to hear about the issues you’ve experienced with your Ninja machine, including leaking, pods producing less than the expected amount, loud noises, excessive steam, and concerns about safety even after running a clean cycle. This is absolutely not the experience we want for our customers, and we understand how frustrating and concerning this must be for you. Please know that your feedback is extremely invaluable to us, and we will share it with the appropriate teams internally to help improve our products. In the meantime, we’d love the opportunity to make things right for you. We recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/CFP300-Series-Ninja-DualBrew-Pro-Specialty-Coffee-System-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi Shra, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja stopped brewing after two years. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/CFP300-Series-Ninja-DualBrew-Coffee-Maker-Troubleshooting-Guide?redirect=false If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that the K-pod on your Ninja machine didn’t work right out of the box, and that the replacement caused grounds in your coffee, making it undrinkable. We completely understand how frustrating this must have been, and we truly appreciate your support for Ninja. It sounds like this is the only product you’ve had an issue with, and we’ll make sure to share your feedback with the relevant teams internally. We hope your issue has since been resolved, but if there’s anything more we can do to improve your experience or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen NA.

Hi Val, Thank you for taking the time to leave a review. We’re really unhappy that you're experiencing brewing volume issues with your Ninja Coffee System. We understand how frustrating this must be, and we want to help make things right. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/CFP300-Series-Ninja-DualBrew-Pro-Specialty-Coffee-System-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi there, We’re so sorry to hear about your experience and understand how disappointing this must be, especially when you’ve followed all the cleaning instructions. Your coffee should be smooth and hot, and we regret that this hasn’t been the case for you. Please reach out to us so we can assist with troubleshooting or explore options to make this right. You can contact our customer care team at https://support.sharkninja.com/en-CA/contact-us, and we’ll do everything we can to help. Kind Regards, Ninja Kitchen US.

Hi there, Thank you for sharing your thoughts with us. We’re so sorry to hear that the lack of compatibility with universal reusable pods has been disappointing for you, especially when you just want a quick cup. We completely understand how important convenience and cost savings are, and we appreciate you taking the time to share this feedback. The good news is that permanent filters are available for this unit, which can help you avoid buying disposable filters. You can find one directly on our website here: https://www.sharkninja.com/permanent-filter/134KKW300.html. Your input is valuable and helps us improve our products to better meet customer needs. Kind Regards, Ninja Kitchen US.

Hello there, Thank you for taking the time to leave a review. We’re so sorry to hear of your experience with your DualBrew Pro and understand how frustrating this must've been. Based on our records, we see that your case has been being addressed by our support team. Please rest assured that we’re working to get this rectified as soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.ca/en-CA/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right. Kind regards, Ninja Kitchen CA

Hi there, Thank you for sharing your experience with us. It’s disappointing to hear that the coffee maker hasn’t met your expectations, especially since you’ve had great results with other Ninja products. We’d like the opportunity to review this further and assist you in resolving the issue. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will be happy to help. Kind Regards, Ninja Kitchen US.