Customer Reviews for Ninja 12-Cups Automatic Drip Coffee Maker, Black (CM371)
Ninja 12-Cups Automatic Drip Coffee Maker, Black (CM371) is Out of stock
Item # : 24623284
Model # : CM371
Ninja Hot & Iced XL Coffee Maker with Rapid Cold Brew: Versatile Brewing for Every Coffee Lover.
- COLD BREW: Smooth, fresh cold brew in as little as 10 minutes.
- 8 BREW SIZES: Small cup, regular cup, XL cup, travel size, or XL travel size. Plus, you can choose from a quarter, half, or full carafe.
Price is $174.29
90 reviews
Most helpful positive review
Posted Nov 15, 2025
Absolutely in love with this coffee maker!
I absolutely love this coffee maker! I really love that it has different options. I love using them all. Cold brew is my absolute favorite.
VS
Most helpful critical review
Posted Oct 4, 2025
Water resivoir leaks all over the counter. Does not hold water
Cassandra23
Reviewed at:
sharkninja.com
Posted Nov 15, 2025
Absolutely in love with this coffee maker!
I absolutely love this coffee maker! I really love that it has different options. I love using them all. Cold brew is my absolute favorite.
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Irene
Verified Buyer
Reviewed at:
Shark Ninja
Posted Nov 10, 2025
Ninja Coffee hot and cold brew
Is not hot enough when u first make coffee. If u let it set for about 5 minutes, it does get hotter
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Heat37
Reviewed at:
sharkninja.com
Posted Nov 9, 2025
Minor problem
It’s a great coffee maker but it does not stay on long to keep the coffee pot warm. It shuts off in less than an hour. My bf is constantly complaining and I said you picked it out.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja Hot & Iced XL Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
November 10, 2025
Debbart
Reviewed at:
sharkninja.com
Posted Nov 4, 2025
Water Reservoir Smell
I love this coffee maker but I have had one problem with the water reservoir, it smells musty. I have tried running vinegar and water through it. I have let it soak, I can not get the smell out. I use filtered water in it as well. Ant suggestions? I use all Shark and Ninja appliances
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
This isn’t our usual standard and we apologize for how frustrating this must be. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
November 4, 2025
Elaine
Reviewed at:
Shark Ninja
Posted Oct 4, 2025
Water resivoir leaks all over the counter. Does not hold water
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Response from Staples :
Hi there,\nThank you for your rating. If there's anything we can do to improve your experience or if you have any feedback you'd like to share, we’d love to hear from you. Please feel free to reach out to our Customer Care team at 1-855-520-7816. We're here to help.\n\nKindly,\nNinja Kitchen CA.
October 6, 2025
Luna831
Reviewed at:
sharkninja.com
Posted Oct 2, 2025
This is a really good machine. The only reason why I’m giving it three stars is because the grounds spill over into the pot quite often. I believe it is due to the straw going into the pot. Water is filling up the filter faster than the pot can fill with coffee
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Response from Staples :
Hi there, Thank you for your feedback and for sharing your experience. We’re glad to hear you enjoy the machine overall, but we’re sorry to hear about the grounds spilling into the carafe. It sounds like the brew basket may be overflowing due to water flow timing, and we’d love to help troubleshoot this with you. Please don’t hesitate to reach out to our team by phone at 1-800-365-0135 — we’re here to help and want to ensure you get the best performance from your Hot & Iced XL Coffee Maker with Rapid Cold Brew. Kind regards, Ninja Kitchen
October 3, 2025
Wrenkl
Reviewed at:
sharkninja.com
Posted May 16, 2025
I’m really happy with my coffee maker
Very easy to use and not a lot of extra garbage to clean up like with the Keurig if I want one cup, I have one cup if I want the whole pot, I can have the whole pot. It’s wonderful.
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Sara
Reviewed at:
sharkninja.com
Posted May 7, 2025
Temperature Help
Hi, I just got my coffee maker and noticing the coffee does not come out super hot. I have to throw in the microwave almost as soon as the brew is finished. Has anyone else has this issue? is there a way to fix it?
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Response from Staples :
Hello Sara,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the temperature of your coffee. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
May 8, 2025
Puluke77
Reviewed at:
sharkninja.com
Posted May 7, 2025
Good Product
Product works as advertised; my only concern is the water reservoir doesnt develop green bacteria for the water trapped inside the water inlet. You have to manually release the remaining water after every use.
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Bronson Coffee pot
Reviewed at:
sharkninja.com
Posted May 6, 2025
Coffee pot
It's ok. It has the tendency to stop half way through a brew and not finish. We have to turn it off and reset it then turn it back on.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble
with your Ninja Coffee Maker. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
May 6, 2025
ray57
Reviewed at:
sharkninja.com
Posted Apr 29, 2025
Didn't Hold Up
I was really enjoying this coffee maker and then after 4 months it stopped regulating the amount of water that flowed. If you put 50 ounces in the reservoir, it doesn't matter what setting, you got all 50 ounces of water.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble
with your Ninja Coffee Maker. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
April 29, 2025
Cherry2
Reviewed at:
sharkninja.com
Posted Apr 28, 2025
Does everything right, including it's size
Totally pleased and delighted. This makes coffee that I really like, particularly the "rich" setting. I'm very experienced w coffee making and this truly works for me and reduces the labor involved. I wish there were less plastic, perhaps something to look forward to in the future?
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Vince1230
Reviewed at:
sharkninja.com
Posted Apr 21, 2025
Nice coffeemaker love the over ice feature
Purchased this as a treat to myself to replace a single brew coffeemaker. Machine was easy to set up and understand. Really did not need instructions except for brew modes and how much coffee you get as to not overflow my coffee mugs. The coffee tastes great I prefer the bold mode my wife likes regular. May take some time getting to know many scoops you like for str...
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Queen De
Reviewed at:
sharkninja.com
Posted Apr 16, 2025
Loved my Ninja so much I purchased 3 more!
Excellent coffee maker! Purchased one for personal use, loved it so much I purchased a second for my mother for her birthday. We needed a new coffee maker for work, so I purchased one for work. Everyone loved how easy and fast it brewed. The multiple size options were a real hit since we do not have to make an entire pot of coffee if someone wanted a late afternoon ...
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thnman
Reviewed at:
sharkninja.com
Posted Apr 12, 2025
Took a few tries to get the strength how I like it, especially single serve,but it's rocking now!
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Brian
Reviewed at:
sharkninja.com
Posted Feb 21, 2025
Cold coffee
Coffee doesn't stay hot long enough second cup is always cool. Even tried to calibrate it again 1
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Response from Staples :
Hello Brian,
Thank you for taking the time to leave a review.
We're so sorry to hear that your coffee doesn't stay hot after brewing with your Ninja coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
March 4, 2025
Martybunkhouser
Reviewed at:
sharkninja.com
Posted Feb 3, 2025
Really bad design. Do not purchase
Agreed this is a bunk product. Terrible coffee pot. Coffee grounds everywhere. Talk about a horrible way to start the day, every day. Such an expensive pile of trash. Idk if I have the heart to even attempt to resell it knowing the demise I will be providing another person.
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Response from Staples :
Hello,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your product is performing and we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
February 25, 2025
TahoeJerry
Reviewed at:
sharkninja.com
Posted Jan 20, 2025
Super versatile coffee machine
Santa brought this for Christmas and I totally love it. It is so versatile and easy to adjust the amount and style of brewing. Perfect for me who loves hot and cold brew, depending on time of day. I highly recommend this machine.
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Pmacadlo
Reviewed at:
sharkninja.com
Posted Jan 19, 2025
Ninja coffee maker above the rest
I bought this coffee station for myself as a Christmas present. I was watching it and trying to decide if I really needed it before ordering. I have never been more pleased with this purchase. I'm using the same coffee as I always have but the coffee tastes so much smoother from my Ninja coffee maker than my previous one by a different brand. I love the fact that I can ...
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Adamscta
Reviewed at:
sharkninja.com
Posted Dec 27, 2024
Great features, BUT
I bought this brewer and I love the look and functionality of the pot, however, it doesn’t make the coffee hot. It’s slightly more than warm and when you add creamer, it is just barely warm. Sadly I am returning it tomorrow.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the heating element of your coffee maker, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
February 18, 2025