Customer Reviews for Ninja 12-Cups Coffee & Espresso Machine Combination, Black (CFN601)
262 reviews
Most helpful positive review
Posted Dec 22, 2025
Good coffee
Coffee is hot reasonably easy to use only concern is uses nespreso original pods that seem to be harder to find
VS
Most helpful critical review
Posted Dec 12, 2025
Awful product and service
It broke on me a little over a year into. The electronics went crazy and it stopped working. Ninja would not replace it. Awful experience.
B lewis
Verified Buyer
Reviewed at:
Shark Ninja
Posted Dec 24, 2025
Replacing & hoping it dosent fail in a year again
This will be my last Ninja product that I buy, unless it exceeds expectations for the next 5 years. This is my second time purchasing this exact unit. Our last unit became defective after just over a year of use, the nespresso side no longer worked. I was faced with the decision of disposing of almost $100 worth of nespresso pods, or buying the machine again.
4 stars ...
4 stars ...
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DLamb
Verified Buyer
Reviewed at:
Shark Ninja
Posted Dec 22, 2025
Good coffee
Coffee is hot reasonably easy to use only concern is uses nespreso original pods that seem to be harder to find
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Sleddog52
Reviewed at:
sharkninja.com
Posted Dec 16, 2025
Great machine. Makes perfect coffee and espresso every time. Love the fact that it 's not a big bulky machine.
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Pjmogs
Reviewed at:
sharkninja.com
Posted Dec 14, 2025
Ninja Family
Have been looking at this model for over a year. We have a Ninja Keurig pod multi brewer but wanted the Nespresso pod feature. When it went on sale and the website offered another 10% off, that was the time to buy. Now with this unit and our Ninja Cafe Lux, I have all of my coffee bases covered! Love Ninja products!
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Reviewed at:
sharkninja.com
Posted Dec 12, 2025
Awful product and service
It broke on me a little over a year into. The electronics went crazy and it stopped working. Ninja would not replace it. Awful experience.
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Response from Staples :
Hi Marc,
We truly appreciate you sharing your experience with us. It’s disappointing to hear that your unit stopped working after just over a year, and we understand how frustrating that must have been. Your feedback is very important and helps us improve both our products and support.
Kind Regards,
Ninja Kitchen US.
December 16, 2025
KathyMC
Reviewed at:
sharkninja.com
Posted Dec 9, 2025
Not 100% satisfied
I've had this machine just shy of 3 years and already will not work..the water reservoir will not pump the water through the machine..for the money., I really expected more use/longer before tearing up...I love my shark/ninja products, so this leaves me to question the over all worth
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Response from Staples :
Hi Kathy,
Thank you for sharing your experience. It’s disappointing to hear that your machine stopped working. We’d really like the opportunity to review this further and assist you. Please give us a call at 1-800-365-0135 so our team can look into it. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen.
December 10, 2025
Fran28
Reviewed at:
sharkninja.com
Posted Dec 8, 2025
Great all in one machine!
This coffee and espresso machine is wonderful! The drip coffee is delicious as is the espresso and I really like the milk frother! For my preference, I brew 2 Nespresso capsules for a cappuccino. It’s also important to know that you have to heat the milk first before frothing it. I enjoy the ability to make cold froth with this, but I would like if they would add a stea...
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Mochisdad
Reviewed at:
sharkninja.com
Posted Dec 7, 2025
Expected better
I purchased the Ninja CFN601 in August 2024, and this is the first time I have been genuinely disappointed by a Ninja product. Every small appliance in my home is Ninja or Shark. My air fryer, blender, vacuum, and previous coffee makers have all been from this brand and have consistently performed extremely well. That is what makes this experience especially frustrating...
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Response from Staples :
Hi there,
Thank you for taking the time to leave a review on our Ninja® Espresso & Coffee Barista System.
This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your unit, and we'd like to investigate this with you. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you.
Kind regards,
Ninja Kitchen US
December 10, 2025
BadCup85
Reviewed at:
sharkninja.com
Posted Dec 2, 2025
Horrible disappointment
I bought this machine a couple of months ago. After 15+ years of using ninja coffee machines and only replacing the last one because I broke the carafe and it is no longer made I decided I wanted to try this one. It is horrible! 1st, if I make a full pot of coffee on rich setting with the recommended grounds, it floods. Hot water and coffee grounds out of the top. It is...
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Response from Staples :
Hi BadCup85,
Thank you for taking the time to share your experience.
We’re truly sorry to hear about the issues you’ve encountered with your coffee system and understand how frustrating this must be. We’d love the opportunity to assist you further and find a solution. Please give us a call at 1-800-365-0135.
Hours of Operation:
Monday–Friday: 9 AM – 9 PM EST
Saturday: 9 AM – 6 PM EST
Kind regards,
Ninja Kitchen US
December 5, 2025
Shawna101
Reviewed at:
Shark Ninja
Posted Dec 1, 2025
⭐☆☆☆☆ Disappointed With the Ninja Coffee Maker
I really wanted to like this coffee maker, but after a few weeks of use, I’m pretty disappointed. The biggest issue is inconsistency—some days the coffee tastes fine, and other days it comes out weak or bitter even when I use the exact same settings. The machine also tends to leak a little from the brew basket, which leave...
I really wanted to like this coffee maker, but after a few weeks of use, I’m pretty disappointed. The biggest issue is inconsistency—some days the coffee tastes fine, and other days it comes out weak or bitter even when I use the exact same settings. The machine also tends to leak a little from the brew basket, which leave...
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Response from Staples :
Hello,
Thank you for taking the time to share your feedback with us.
We are concerned to hear your coffee maker is leaking and that the brew taste is inconsistent. This isn't the experience we want you to have, and we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
December 3, 2025
MLT-1
Reviewed at:
sharkninja.com
Posted Dec 1, 2025
All in one coffee and expresso maker
I bought the product about a month ago. The first machine worked fine for about two weeks and then on the coffee brew side started making a loud noise. I contacted Ninja and after diagnosing over the phone, they replaced my machine within a few days. Second machine has worked great. I am totally happy with how the machine brews coffee and also expresso in one machi...
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MyNotSoHotCoffee
Reviewed at:
sharkninja.com
Posted Nov 24, 2025
Not Up to Ninja Standards
Hubby bought this for me for Christmas in 2022 and it was great. Used both sides and almost all of the features with no issues. But then came year and half mark. It started flashing for no reason and couldn't stop it until you unplugged it. Called support and because it wasn't doing it during the video call, nothing they could do (they said). Then it started cutting off...
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issues you’ve experienced over time, that’s not the level of quality or durability we strive for, especially in a product you’ve enjoyed and depended on for so long. We understand how frustrating it must be to see performance decline and to feel unsupported during troubleshooting. Your feedback about the brewing temperature, programming, and compatibility changes is extremely valuable, and we’ll make sure it’s shared with our product team for review. While the product is outside the standard warranty period, we’d still like to explore options to assist you. Please reach out to us at 1-800-365-0135, and we’ll do our best to find a solution that works for you. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
November 26, 2025
Chelle Destiny
Reviewed at:
sharkninja.com
Posted Nov 17, 2025
Reliable and Exactly What We Needed
I LOVE this system. I went from spending far too much at a national coffee chain to making my own latte's at home. My husband loves his Americanos and this machine gives us each what we want every morning!
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fxtbrkn
Reviewed at:
sharkninja.com
Posted Nov 17, 2025
Unresponsive after less than 3 years
My machine lasted less than three years. It's unresponsive and the led's just cycle through the options as if it's in store demo mode. Brews fine, but you'd think it would have lasted me longer.
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Response from Staples :
Hello there,
Thank you for taking the time to leave a review.
We understand how frustrating it can be when a product doesn’t meet your expectations. While we’re glad to hear it still brews, the cycling LEDs and unresponsiveness are definitely not normal behavior. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
November 18, 2025
TaniaS
Reviewed at:
Shark Ninja
Posted Nov 16, 2025
1 Star - waste of pods
1 star
I’ve owned this machine for less than a year and on my second unit. Ninja cannot get the nespresso pod dispenser to work properly without wasting endless pods that are never brewed.
When Ninja was contacted for the second time their only solution was a downgrade to a machine worth half of its price!
When I asked for a credit to put towards a better coffee machine...
I’ve owned this machine for less than a year and on my second unit. Ninja cannot get the nespresso pod dispenser to work properly without wasting endless pods that are never brewed.
When Ninja was contacted for the second time their only solution was a downgrade to a machine worth half of its price!
When I asked for a credit to put towards a better coffee machine...
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
This isn’t our usual standard and we apologize for how frustrating this must be. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-520-7816.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
November 17, 2025
Craig
Reviewed at:
Shark Ninja
Posted Nov 13, 2025
Only lasted a year. Cleaned it regularly. Worked great when I had it. To high in price for a short life. If it lasted three years or more I would have bought another one.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
This shouldn’t have happened, and we get how it’s affected you. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates.
Kind regards,
Ninja Kitchen
November 13, 2025
Mamaboo
Reviewed at:
sharkninja.com
Posted Nov 11, 2025
Keeps breaking
The pod side is great when it works. Keeps breaking. Got a replacement about 6 months ago. Now that is broken and the warranty is up. Will not be purchasing ninja products anymore
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble our Ninja may have caused. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. We appreciate you contacting us via phone to have this issue resolved. We hope that you can give us another try in the future.
Kind regards,
Ninja Kitchen
November 11, 2025
Coffeedrinker
Reviewed at:
sharkninja.com
Posted Nov 1, 2025
Not worth the high cost
After a little over a year, the performance of this machine declined rapidly. The brew temp for coffee and espresso is nowhere near hot enough. I have tried everything. I’ve tried preheating the machine. I’ve tried running a brew with no coffee first to warm up the machine. Still not hot enough. Very disappointing considering the cost of this machine.
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Response from Staples :
Hello,
Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
November 4, 2025
Pw77
Reviewed at:
sharkninja.com
Posted Oct 24, 2025
Easy to use while mostly asleep. 99% ideal.
This is a great product, and a good value at this price. The espresso size choices are very close to perfect for the amount of coffee in a Nespresso original pod. The brew-through side is adequate, producing a brew quality equal to the quality of the coffee choice.
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MR12345
Reviewed at:
sharkninja.com
Posted Oct 21, 2025
Poor quality
I received as a wedding gift and a year later the buttons are unresponsive and it randomly beeps. I tried troubleshooting and was told I am outside my warranty by a couple months and so they said there’s nothing they can do. I loved it while it worked but don’t waste your money because you’ll need a new one every year.
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Response from Staples :
Hi there,
Thank you for sharing your experience, and congratulations on your wedding! We’re truly sorry to hear that your Barista System started having issues just outside the warranty period. We understand how disappointing it is when a product you’ve loved stops working properly, and we appreciate you taking the time to troubleshoot.
While warranty limitations can be frustrating, your feedback is incredibly valuable to us. We’re constantly working to improve our products and support, and we’d love the chance to explore any possible options to help. Please reach out to our Customer Care team with your details, and we’ll do our best to assist you.
Warm regards,
Ninja Kitchen US
October 21, 2025