Customer Reviews for Ninja 12-Cups Coffee & Espresso Machine Combination, Black (CFN601)

Hi Mike, Thank you for taking the time to leave a review on the Espresso & Coffee Barista System. We’re really sorry to hear that you're encountering error codes on your coffee machine. We know how disruptive this can be, and we want to help get everything back up and running smoothly for you. To resolve the issue as quickly as possible, please reach out to our support team through our official support page. One of our agents will be happy to assist you directly. You can also explore our self‑help guide, which includes troubleshooting steps for error codes on your unit. We truly appreciate your patience and the opportunity to make your mornings right. You’ll find all relevant links listed below. Self-Help Guide: https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen 

Hi Jazz, Thank you so much for taking the time to share your experience with us. We’re extremely sorry to hear that your replacement Ninja is not brewing pods. We completely understand how frustrating this can be especially when you’re looking forward to enjoying your coffee, and we sincerely apologize for the inconvenience this has caused. Please know that your feedback is important to us, and we will be sharing it with the appropriate teams internally. In the meantime, we recommend reviewing our self‑help troubleshooting guide below, which walks through a few steps that may help resolve the issue: https://support.sharkninja.ca/en-CA/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide-ca. If the issue persists after trying these steps, please follow the instructions at the end of the guide to connect with our support team. They’ll be more than happy to assist you further and help get things back on track. Kind regards, Ninja Kitchen CA.

Hi Lata, Thank you for taking the time to leave your feedback. We sincerely apologize for the issue you’re experiencing with your coffee system and understand how frustrating it can be when it shuts off unexpectedly and prevents normal use, including running the cleaning cycle. To help address this, we recommend reviewing our troubleshooting guide, which covers steps that may resolve power and operation issues: https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further. Kind regards, Ninja Kitchen US

Hi Marie, Thank you for taking the time to leave your feedback and for sharing your experience in such detail. We sincerely apologize for the inconvenience and disappointment caused by the unexpected behavior and failure of your machine. We understand how concerning it can be to experience an issue like this, especially after following proper care and cleaning instructions and having initially enjoyed the product. Your comments regarding durability and long-term reliability are important to us, and we’ll be sure to pass this feedback along to our product team for review. If you would like us to take another look at your situation or explore any additional support options, please don’t hesitate to contact our customer service team using the link below: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen US

Hello, Thank you for taking the time to leave a review. Star ratings can sometimes look harsher than the overall experience because most people post reviews when they’re either thrilled or frustrated, which can skew things toward the extremes. In addition, different customers value different features (speed, taste, noise level, size, programming options), so a design choice that works great for one person can feel like a drawback for another. Thank you for your feedback. Kind Regards, Ninja Kitchen US

Hi Kat, Thank you for taking the time to leave a review. We’re truly devastated to hear that you’ve had to replace your Ninja twice. We understand how disappointing and frustrating this experience must have been for you. The first time, we replaced the base under warranty, and the second time we offered a 30% discount. While we know this may not fully make up for the inconvenience, please know that your feedback is incredibly important to us. We’ll be sharing it with our internal teams to help improve our warranty process and ensure a better experience for our customers moving forward. If there’s anything we can do to make enhance your experience or if you’d like to share your suggestions, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for taking the time to leave a review. We sincerely apologize for the difficulty you’ve experienced with using your Barista System. We completely understand how frustrating this must be for you and we'd love to help. We've provided some helpful tips and tricks that can assist with improving your coffee experience. Quick Start Guide: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001Zhl5/E3b2BXTwzHHy63s59XwiJnEw0N3Lz49a0CqQDo8UQyo How to Brew Grounds and Espresso Pods: https://support.sharkninja.com/article/Ninja-Espresso-Coffee-Barista-System-How-to-Brew-Grounds-and-Espresso-Pods If you need any further assistance, please feel free to reach out through our support page: https://support.sharkninja.com/contact-us. We're always here to help. Kind regards, Ninja Kitchen US

Hi there, Thank you for taking the time to leave a review. We’re truly unhappy to hear that your Ninja was leaking, though we’re glad you were able to resolve the issue with a new filter. We understand how disappointing it must be to now experience weak coffee, especially at this price point, and we want to make things right. Please know that we will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hi Rod, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja is leaking and has issues with low water. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi there, Thank you for sharing your feedback. We’re truly sorry your item arrived with a broken water reservoir and we understand how frustrating this must be. Your comments are very important to us and help us improve both product quality and service. We appreciate you bringing this to our attention. Kind Regards, Ninja Kitchen US.

Hi Egor, Thank you for taking the time to leave a review. We’re truly unhappy to hear that the espresso function of your Ninja stopped working. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. After reviewing your interaction with us, your Ninja will need to be replaced since the troubleshooting was unsuccessful. We sincerely apologize for any inconvenience this may have caused. If you should need any further assistance, you can contact us at https://support.sharkninja.ca/en-CA/contact-us. Kind regards, Ninja Kitchen CA.