Customer Reviews for Ninja 12-Cups Coffee & Espresso Machine Combination, Black (CFN601)

Hello, Thank you for taking the time to leave a review. This shouldn’t have happened, and we get how it’s affected you. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear about the trouble our Ninja may have caused. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. We appreciate you contacting us via phone to have this issue resolved. We hope that you can give us another try in the future. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your experience, and congratulations on your wedding! We’re truly sorry to hear that your Barista System started having issues just outside the warranty period. We understand how disappointing it is when a product you’ve loved stops working properly, and we appreciate you taking the time to troubleshoot. While warranty limitations can be frustrating, your feedback is incredibly valuable to us. We’re constantly working to improve our products and support, and we’d love the chance to explore any possible options to help. Please reach out to our Customer Care team with your details, and we’ll do our best to assist you. Warm regards, Ninja Kitchen US

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the power loss issue with your Espresso & Coffee Barista System, especially after receiving it as a thoughtful housewarming gift. While our team offered a discount as a courtesy, we recognize that this may not feel like a fair resolution given your disappointment. Your feedback is incredibly important to us, and we’ve shared it with our product team to help improve future designs and support. If you’d be open to discussing this further, please reach out to us at 1-800-365-0135 so we can explore any additional options. Thank you again for your honesty and for giving us the opportunity to improve. Warm regards, Ninja Kitchen US

Hi there, Thank you for taking the time to share your experience with the Espresso & Coffee Barista System. We’re truly sorry to hear that the product hasn’t met your expectations. Your feedback is incredibly valuable, and we understand your frustration regarding the leaking, the pot detection issue, and the frother lacking a heating element. We also hear your concerns about sustainability and the difficulty in locating reusable pods. We agree that reducing disposable waste is essential, and we’re actively working on improving transparency and accessibility around compatible accessories. If you’re still interested, our customer support team would be happy to assist you directly in locating the correct reusable pod options. We strive to deliver smart, reliable, and eco-conscious solutions, and your insights help us move closer to that goal. If you’d be open to it, we’d love the opportunity to make this right—please reach out to our support team at 1-800-365-0135. Thank you again for your honest review. Warm regards, Ninja Kitchen US

Hi Andy, Thank you for sharing your experience with our Espresso & Coffee Barista System. We’re truly disappointed to hear that your machine has stopped puncturing pods, this isn’t the experience we want for our customers. We understand how frustrating it must be, especially after trying different brands. Please reach out to our Customer Support team at 1-800-365-0135 so we can help troubleshoot the issue or explore warranty options. We’re here to make it right and get you back to enjoying your coffee moments. Thank you again for your feedback, it helps us improve. Kindly, Ninja Kitchen US

Hi there, We’re really disappointed to hear about your experience and appreciate you taking the time to share your feedback. That’s definitely not the performance we aim for, and we understand how frustrating it must be to have pods fail consistently. We’d love the chance to make this right. Please reach out to our Customer Service team by phone at 1-800-365-0135 so we can look into your specific case and explore options to help. Your satisfaction matters to us, and we’re committed to improving both our products and your experience. Kindly, Ninja Kitchen US

Hi Dani, Thank you for you taking the time to leave a review. We’re truly sorry to hear that your experience with your Ninja Espresso & Coffee Barista System has not met your expectations, especially after a year of use. To help resolve the issue, we recommend following the troubleshooting steps in our official guide here: https://support.ninjakitchen.com/hc/en-us/articles/10139270995228-CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide If the problem continues after completing the steps, the guide will direct you to our Customer Care team, who will be happy to assist you further. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. This isn’t our usual standard and we apologize for how frustrating this must be. Your review will be shared with the relevant teams for consideration on future products. We can see why you’d be upset, and we'd like to help. Please reach out to our team by phone at 1-855-520-7816. We appreciate your patience and look forward to helping you! Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen

Hi hpuvjq, Thank you for taking the time to leave a review. We're truly sorry to hear about the issues you've experienced with your machine and the inconvenience caused during the warranty process. We understand how frustrating this must be, especially given the investment you've made. Please note that our limited warranty does not include shipping costs. Only our VIP Warranty covers shipping charges. We appreciate your feedback and will be sure to share it with our team. Kind regards, Ninja Kitchen US

Hi Samantha, Thank you for taking the time to leave a review and for your continued support. We truly appreciate it. This isn’t the experience we want our customers to have, and we’re eager to help here. While our warranty policy limits certain options after the one-year mark, we understand your concern about being offered a discount on the same model. Your feedback is incredibly valuable, and we will be sure to pass it along to our product team for review.

Hi Mattp, Thank you for taking the time to leave a review. We are very sorry to hear about the ongoing issues with your Espresso Barista System. That is certainly not the experience we want for our customers, especially with a premium product. For help with water leaks, espresso quality and other concerns, please visit our troubleshooting guide here: https://support.ninjakitchen.com/hc/en-us/articles/10139270995228-CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide. If the guide does not resolve the issue, it will direct you to our customer service team who are ready to assist further. We appreciate your feedback and hope we can help make this right.