Customer Reviews for Ninja 12-Cups Coffee & Espresso Machine Combination, Black (CFN601)

Hi Rod, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja is leaking and has issues with low water. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi there, Thank you for sharing your feedback. We’re truly sorry your item arrived with a broken water reservoir and we understand how frustrating this must be. Your comments are very important to us and help us improve both product quality and service. We appreciate you bringing this to our attention. Kind Regards, Ninja Kitchen US.

Hi Egor, Thank you for taking the time to leave a review. We’re truly unhappy to hear that the espresso function of your Ninja stopped working. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. After reviewing your interaction with us, your Ninja will need to be replaced since the troubleshooting was unsuccessful. We sincerely apologize for any inconvenience this may have caused. If you should need any further assistance, you can contact us at https://support.sharkninja.ca/en-CA/contact-us. Kind regards, Ninja Kitchen CA.

Hi Marc, We truly appreciate you sharing your experience with us. It’s disappointing to hear that your unit stopped working after just over a year, and we understand how frustrating that must have been. Your feedback is very important and helps us improve both our products and support. Kind Regards, Ninja Kitchen US.

Hi Kathy, Thank you for sharing your experience. It’s disappointing to hear that your machine stopped working. We’d really like the opportunity to review this further and assist you. Please give us a call at 1-800-365-0135 so our team can look into it. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen.

Hi there, Thank you for taking the time to leave a review on our Ninja® Espresso & Coffee Barista System. This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your unit, and we'd like to investigate this with you. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you. Kind regards, Ninja Kitchen US

Hi BadCup85, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve encountered with your coffee system and understand how frustrating this must be. We’d love the opportunity to assist you further and find a solution. Please give us a call at 1-800-365-0135. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Ninja Kitchen US

Hello, Thank you for taking the time to share your feedback with us. We are concerned to hear your coffee maker is leaking and that the brew taste is inconsistent. This isn't the experience we want you to have, and we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about the issues you’ve experienced over time, that’s not the level of quality or durability we strive for, especially in a product you’ve enjoyed and depended on for so long. We understand how frustrating it must be to see performance decline and to feel unsupported during troubleshooting. Your feedback about the brewing temperature, programming, and compatibility changes is extremely valuable, and we’ll make sure it’s shared with our product team for review. While the product is outside the standard warranty period, we’d still like to explore options to assist you. Please reach out to us at 1-800-365-0135, and we’ll do our best to find a solution that works for you. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We understand how frustrating it can be when a product doesn’t meet your expectations. While we’re glad to hear it still brews, the cycling LEDs and unresponsiveness are definitely not normal behavior. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen