Customer Reviews for Ninja 12-Cups Coffee & Espresso Machine Combination, Black (CFN601)

Hi BadCup85, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve encountered with your coffee system and understand how frustrating this must be. We’d love the opportunity to assist you further and find a solution. Please give us a call at 1-800-365-0135. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Ninja Kitchen US

Hello, Thank you for taking the time to share your feedback with us. We are concerned to hear your coffee maker is leaking and that the brew taste is inconsistent. This isn't the experience we want you to have, and we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about the issues you’ve experienced over time, that’s not the level of quality or durability we strive for, especially in a product you’ve enjoyed and depended on for so long. We understand how frustrating it must be to see performance decline and to feel unsupported during troubleshooting. Your feedback about the brewing temperature, programming, and compatibility changes is extremely valuable, and we’ll make sure it’s shared with our product team for review. While the product is outside the standard warranty period, we’d still like to explore options to assist you. Please reach out to us at 1-800-365-0135, and we’ll do our best to find a solution that works for you. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We understand how frustrating it can be when a product doesn’t meet your expectations. While we’re glad to hear it still brews, the cycling LEDs and unresponsiveness are definitely not normal behavior. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. This isn’t our usual standard and we apologize for how frustrating this must be. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-520-7816. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. This shouldn’t have happened, and we get how it’s affected you. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear about the trouble our Ninja may have caused. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. We appreciate you contacting us via phone to have this issue resolved. We hope that you can give us another try in the future. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your experience, and congratulations on your wedding! We’re truly sorry to hear that your Barista System started having issues just outside the warranty period. We understand how disappointing it is when a product you’ve loved stops working properly, and we appreciate you taking the time to troubleshoot. While warranty limitations can be frustrating, your feedback is incredibly valuable to us. We’re constantly working to improve our products and support, and we’d love the chance to explore any possible options to help. Please reach out to our Customer Care team with your details, and we’ll do our best to assist you. Warm regards, Ninja Kitchen US

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the power loss issue with your Espresso & Coffee Barista System, especially after receiving it as a thoughtful housewarming gift. While our team offered a discount as a courtesy, we recognize that this may not feel like a fair resolution given your disappointment. Your feedback is incredibly important to us, and we’ve shared it with our product team to help improve future designs and support. If you’d be open to discussing this further, please reach out to us at 1-800-365-0135 so we can explore any additional options. Thank you again for your honesty and for giving us the opportunity to improve. Warm regards, Ninja Kitchen US

Hi there, Thank you for taking the time to share your experience with the Espresso & Coffee Barista System. We’re truly sorry to hear that the product hasn’t met your expectations. Your feedback is incredibly valuable, and we understand your frustration regarding the leaking, the pot detection issue, and the frother lacking a heating element. We also hear your concerns about sustainability and the difficulty in locating reusable pods. We agree that reducing disposable waste is essential, and we’re actively working on improving transparency and accessibility around compatible accessories. If you’re still interested, our customer support team would be happy to assist you directly in locating the correct reusable pod options. We strive to deliver smart, reliable, and eco-conscious solutions, and your insights help us move closer to that goal. If you’d be open to it, we’d love the opportunity to make this right—please reach out to our support team at 1-800-365-0135. Thank you again for your honest review. Warm regards, Ninja Kitchen US

Hi Andy, Thank you for sharing your experience with our Espresso & Coffee Barista System. We’re truly disappointed to hear that your machine has stopped puncturing pods, this isn’t the experience we want for our customers. We understand how frustrating it must be, especially after trying different brands. Please reach out to our Customer Support team at 1-800-365-0135 so we can help troubleshoot the issue or explore warranty options. We’re here to make it right and get you back to enjoying your coffee moments. Thank you again for your feedback, it helps us improve. Kindly, Ninja Kitchen US

Hi there, We’re really disappointed to hear about your experience and appreciate you taking the time to share your feedback. That’s definitely not the performance we aim for, and we understand how frustrating it must be to have pods fail consistently. We’d love the chance to make this right. Please reach out to our Customer Service team by phone at 1-800-365-0135 so we can look into your specific case and explore options to help. Your satisfaction matters to us, and we’re committed to improving both our products and your experience. Kindly, Ninja Kitchen US

Hi Dani, Thank you for you taking the time to leave a review. We’re truly sorry to hear that your experience with your Ninja Espresso & Coffee Barista System has not met your expectations, especially after a year of use. To help resolve the issue, we recommend following the troubleshooting steps in our official guide here: https://support.ninjakitchen.com/hc/en-us/articles/10139270995228-CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide If the problem continues after completing the steps, the guide will direct you to our Customer Care team, who will be happy to assist you further. Kind regards, Ninja Kitchen