Customer Reviews for Ninja 3-Cups Single Serve Coffee Maker, Glacier Blue (PB051GB)

Hi Warren, Thank you for taking the time to leave a review. We’re very sorry to hear about the issues you’ve experienced with your coffee maker, including the incorrect brew volumes, long brew times, overheating, and the leaking problem. We understand how frustrating this can be, especially so early into ownership, and this is certainly not the experience we want for our customers. Before proceeding further, we do recommend following the troubleshooting steps outlined in our guide, which can help resolve issues related to brewing performance, temperature, and leaks: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide If the troubleshooting steps do not resolve the issue, the guide will direct you to our Customer Service Team, who will be happy to assist you further and explore available options. We appreciate you bringing this to our attention and thank you again for your honest review. Kind regards, Ninja Kitchen

Hi there, Thanks for taking the time to share your feedback with us. We’re sorry to hear you’re seeing green buildup inside the sealed section of your Single‑Serve Coffee Maker’s water reservoir. Since that area isn’t user‑accessible, it can’t be cleaned manually, and we understand how concerning that is, especially when you use the machine every day. We also appreciate you pointing out the difficulty in finding spare parts. We’d like to take a closer look at your unit and help explore the best next steps for you. You can reach us here: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen

Hi there, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with your Single‑Serve Coffee Maker, especially the slow brewing, dripping after use, and the unit stopping altogether after six months. That’s understandably frustrating and not the performance or reliability we aim to deliver. We’d appreciate the opportunity to look into this further and review support options with you. Our Customer Care team can help troubleshoot the issue and determine next steps. Please reach out using the link below so we can assist you directly: https://support.sharkninja.com/contact-us Thank you for sharing your honest experience. Sincerely, Ninja Kitchen

Hi there, Thank you for taking the time to share your experience with your Single‑Serve coffee machine. We’re very sorry to hear that the buttons are no longer powering on, especially since you’ve owned the unit for less than a year and followed the recommended cleaning instructions. That’s understandably frustrating and not the reliability we expect from our products. We’d like the opportunity to take a closer look at this with you and see what solutions may be available, including troubleshooting or support options. Please reach out to our Customer Care team using the link below so they can assist you directly: https://support.sharkninja.com/contact-us Thank you for bringing this to our attention. Sincerely, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review. We’re really sorry to hear that your clean‑cycle light is turning on so frequently, we understand how confusing and frustrating that can be, especially when you’ve already completed the clean cycle multiple times. We’d love to take a closer look to help get this resolved. Please visit our support page via the link below for troubleshooting steps to resolve the issue. https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to learn that your Specialty Coffee maker sprays coffee grounds. This shouldn’t have happened, and we get how it’s affected you. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide. https://support.sharkninja.com/en-CA/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide-ca Kind regards, Ninja Kitchen

Hello Jay, Thank you for taking the time to leave a review. We’re truly sorry to hear that the lid isn’t staying down, causing pod leaks and even coffee splashing onto your wall. This is absolutely not the experience we want for you, and we completely understand why you’re frustrated. We never want our customers to feel let down by a product, especially after only a few months of use, and we’d really appreciate the opportunity to make this right for you. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly, or we can refer you to our self‑help guide, which provides detailed troubleshooting steps regarding the issues you're experiencing. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience. Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're devastated to hear of the grounds found in your coffee, this isn't the experience we aim to deliver. Please allow us the chance to make your mornings bright again. We'll like to refer you to our self-help guide for additional troubleshooting steps relating to the grounds found in your coffee. We’re committed to improving your experience, and we appreciate the opportunity to make things right. Please click the applicable link below. Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide Kind Regards, Ninja Kitchen