Customer Reviews for Ninja 3-Cups Single Serve Coffee Maker, Sage Green (PB051SG)

Hello Jay, Thank you for taking the time to leave a review. We’re truly sorry to hear that the lid isn’t staying down, causing pod leaks and even coffee splashing onto your wall. This is absolutely not the experience we want for you, and we completely understand why you’re frustrated. We never want our customers to feel let down by a product, especially after only a few months of use, and we’d really appreciate the opportunity to make this right for you. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly, or we can refer you to our self‑help guide, which provides detailed troubleshooting steps regarding the issues you're experiencing. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience. Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're devastated to hear of the grounds found in your coffee, this isn't the experience we aim to deliver. Please allow us the chance to make your mornings bright again. We'll like to refer you to our self-help guide for additional troubleshooting steps relating to the grounds found in your coffee. We’re committed to improving your experience, and we appreciate the opportunity to make things right. Please click the applicable link below. Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide Kind Regards, Ninja Kitchen

Hello there,   Thank you for taking the time to leave a review on the Single-Serve Coffee Machine.   We sincerely regret to hear that this has been your experience with your coffee machine, and we apologize for the coffee grounds that have been scattered across your kitchen as a result of this issue. We completely understand your concerns, and we’d love to help. To ensure this matter is resolved as quickly as possible, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps related to your brewing concerns. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience. Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us     Kind regards, Ninja Kitchen 

Hi Yevette, Thank you so much for taking the time to leave a review. We’re devastated to hear that your Ninja has been exploding coffee grounds after only two months of use. We understand how frustrating and inconvenient that must be, and we appreciate you sharing your experience with us. Please know that your feedback is extremely valuable, and we’ll be sure to pass it along to the appropriate teams. In the meantime, we recommend checking our self‑help guide below for troubleshooting steps that may resolve the issue: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide. If the issue persists after trying the suggestions provided, please follow the instructions at the end of the guide to get in touch with our support team. We’ll be more than happy to assist you further. Kind regards, Ninja Kitchen.

Hi there, Thank you for sharing your experience. Having a coffee maker stop functioning after such light, daily use, especially after trying multiple troubleshooting steps, would leave anyone disappointed. You put in the effort to get it working again, and it’s understandable that repeated issues would affect confidence in the product. To help address what you’re seeing, we’d recommend visiting our self‑help guide here: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false. If the troubleshooting doesn’t resolve the issue, please follow the directions provided at the end of the guide so our team can assist you further. Kind Regards, Ninja Kitchen US.

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja is not brewing on the first attempt and that you need to try multiple times before it starts. This is certainly not the experience we want you or any of our customers to have. We understand how frustrating this can be, and we appreciate you bringing it to our attention. In the meantime, we recommend using the self‑help guide linked below to troubleshoot the issue: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide. If the problem continues after trying the suggested steps, please follow the instructions at the end of the guide to contact our support team for further assistance. We’re here to help and want to ensure you get the best possible experience from your Ninja. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for taking the time to leave a review. We’re extremely unhappy to hear that your Ninja coffee just isn’t tasting as good as expected. Even on the Rich setting, it’s disappointing that your brew still comes out weak. We understand how frustrating this must be, and we want to help resolve this for you. We really appreciate you sharing what you do love about the unit like its slim design, the convenient options for both pods and grounds, the onboard frother, and how everything is neatly integrated in one place. The variety of drink options is a major highlight for many customers as well, and your feedback is invaluable. Please know that we’ll be sharing your experience with the relevant teams internally, so we can continue improving our products. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hi there, Thank you so much for taking the time to share your feedback. We’re truly devastated to hear that your Ninja isn’t brewing the full amount of coffee, that the coffee isn’t hot, and that it drips intermittently before brewing. We completely understand how disappointing this must be, and we want to make things right for you. Please know that your feedback is very important to us, and we’ll share it with our internal teams to help improve our products and your experience. In the meantime, we recommend checking out our self-help guide below for troubleshooting steps that may resolve the issues: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide If the problem continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team. We’re here and ready to help. Kind regards, Ninja Kitchen NA.

Hi Mandi, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that your Ninja brewer has been slower than expected. We completely understand how frustrating this can be, especially when you’re looking forward to enjoying your favorite brew. Please know that your feedback is very important to us, and we’ll make sure it’s shared with the right teams to help improve future experiences. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hi Kris, Thank you for taking the time to leave a review. We’re so devastated to hear that your Ninja Coffee Maker stopped working just outside the warranty period. We completely understand how disappointing and frustrating this must feel. Your experience matters to us, and we truly appreciate you sharing this feedback. Please know we’ll be passing it along to the relevant teams, as we’d love the chance to improve. If there’s anything we can do to make your experience even better or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen NA.