Customer Reviews for Ninja 3-Cups Single Serve Coffee Maker, Sage Green (PB051SG)

Hi there, Thank you so much for taking the time to share your feedback. We’re truly devastated to hear that your Ninja isn’t brewing the full amount of coffee, that the coffee isn’t hot, and that it drips intermittently before brewing. We completely understand how disappointing this must be, and we want to make things right for you. Please know that your feedback is very important to us, and we’ll share it with our internal teams to help improve our products and your experience. In the meantime, we recommend checking out our self-help guide below for troubleshooting steps that may resolve the issues: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide If the problem continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team. We’re here and ready to help. Kind regards, Ninja Kitchen NA.

Hi Mandi, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that your Ninja brewer has been slower than expected. We completely understand how frustrating this can be, especially when you’re looking forward to enjoying your favorite brew. Please know that your feedback is very important to us, and we’ll make sure it’s shared with the right teams to help improve future experiences. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hi Kris, Thank you for taking the time to leave a review. We’re so devastated to hear that your Ninja Coffee Maker stopped working just outside the warranty period. We completely understand how disappointing and frustrating this must feel. Your experience matters to us, and we truly appreciate you sharing this feedback. Please know we’ll be passing it along to the relevant teams, as we’d love the chance to improve. If there’s anything we can do to make your experience even better or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for sharing your experience. Having coffee grounds in your cup every second brew is definitely frustrating, and this is not typical behavior for the product. Before returning it, we’d like the chance to troubleshoot and help resolve the issue for you. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will assist you further. Kind Regards, Ninja Kitchen US.

Hi there, Thank you for taking the time to leave a review. We're sorry to hear that you're receiving grounds in your coffee. Something doesn't sound quite right with your unit and we would like to look into this with you. Please reach out to our team by phone at1-800-365-0135, we'd be happy to look into this for you. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. Looking forward to hearing from you. Kind regards, Ninja Kitchen US

Hello Realthoughts, Thank you for sharing your feedback with us. We’re sorry to hear that your Ninja coffee maker hasn’t met your expectations and that you’re experiencing dripping and grounds in your brew. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We’re disappointed to hear that you found mold in your water reservoir. Your feedback is important to us, and we’ll be sure to pass it along to the appropriate teams. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to provide your feedback. This isn’t the experience we want our customers to have, and we’re eager to help here. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. Our team is available: 📞 Monday to Friday: 9 am– 9 pm. ET 📞 Saturday: 9 am– 6 pm. ET Kind regards, Ninja Kitchen