Customer Reviews for Cuisinart Coffee Plus 12-Cups Automatic Drip Coffee Maker, Black (CHW-16)

We’re sorry to hear you’re having trouble with the programmable feature and understand how frustrating that can be. We recommend reviewing the programming steps in the instruction manual to ensure the clock and auto settings are properly set before use. If you’re still unable to get it working, please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900542460 so we can walk you through the setup. We’re committed to helping you enjoy the full convenience your unit was designed to provide.

Thank you for your continued loyalty and for sharing your honest feedback — we’re glad to hear the coffee and hot water performance are meeting expectations. We understand how design changes and dispenser noise can impact your overall experience, and we’d like to learn more about what you’re noticing, as certain sounds can be related to normal heating or priming functions. Ensuring the unit is placed on a level surface and that the water reservoir is properly seated may help reduce operational noise. Please contact our Consumer Assistance Center at 1-800-726-0190 and so we can further assist and review your concerns.

Thank you for your feedback, and we’re glad the dispenser is working well. To help prevent any lingering coffee taste, please ensure the descaling and cleaning processes are being followed; our Consumer Assistance Center can provide guidance if needed at 1-800-726-0190. We appreciate your comments and hope to make your coffee routine even better.