Customer Reviews for Cuisinart Coffee Plus 12-Cups Automatic Drip Coffee Maker, Black (CHW-16)
Cuisinart Coffee Plus 12-Cups Automatic Drip Coffee Maker, Black (CHW-16) is Out of stock
Item # : 24623320
Model # : CHW-16
Cuisinart Coffee Plus 12-Cup Coffeemaker & Hot Water System: Dual Functionality for Effortless Coffee Brewing and Instant Hot Water.
- Drip Coffeemaker: 12 cup glass carafe
- Fully automatic with 24 hour programmability LCD Clock, self clean, 1 to 4 cup setting and adjustable auto shutoff (0-4 hours)
Price is $133.19
287 reviews
Most helpful positive review
Posted Jan 20, 2026
Great features!
I received this coffeemaker for Christmas and absolutely love it! The hot water feature is wonderful for making tea!!!
VS
Most helpful critical review
Posted Nov 29, 2025
Not what I expected
The instructions for this coffeemaker are not very well done. If you want to make 1-4 cups of coffee you shouldn’t have more than that amount of water in the well because it keeps brewing until the water runs out, no matter if you have selected the 1-4 cup option before brewing begins. I have to turn off the brewing action to stop it after I get the amount of coffee I w...
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Vickypet
Reviewed at:
cuisinart.com
Posted Jan 20, 2026
Great features!
I received this coffeemaker for Christmas and absolutely love it! The hot water feature is wonderful for making tea!!!
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Ohioman
Reviewed at:
cuisinart.com
Posted Jan 15, 2026
The Best Coffee of any brewing device
I have a collection of various coffeemakers including pour-over, moka-pot, automatic drip, percolator and others. This Cuisinart model makes the absolute best coffee of all of them. I have another drip maker that cost twice as much and is considered top of the line. But it pales in comparision to this Cuisinart. I love mornings as I prepare to savor the best coffee I've...
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Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 15, 2026
Coffee plus coffee maker.
Very Good Coffee. Makes really hot coffee and tea water.
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Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 10, 2026
The Best Coffee Maker!
I love my new coffee maker! It works great so far! I got it for Christmas and I'm hoping it lasts a long time. I highly recommend it to all you coffee drinkers :)
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Maagnes
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 9, 2026
Great combo
Great coffee and hot water combo. Only problem I have is that I want to brew one cup and I tried to program it but I can’t seem to get it right
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Jer D
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 8, 2026
Coffee/Hot water
Coffee dispenser works fine.
Unfortunately, there is a taste of Coffee with the hot
water reservoir, so it's kind of useless.
Unfortunately, there is a taste of Coffee with the hot
water reservoir, so it's kind of useless.
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Response from Staples :
Thank you for your feedback, and we’re glad the dispenser is working well. To help prevent any lingering coffee taste, please ensure the descaling and cleaning processes are being followed; our Consumer Assistance Center can provide guidance if needed at 1-800-726-0190. We appreciate your comments and hope to make your coffee routine even better.
January 9, 2026
Sue Anne
Reviewed at:
cuisinart.com
Posted Jan 8, 2026
Happy with this.
I’ve been using this for a few months. I really like it. The coffee is hot, it’s easy to use. The water heater is very convenient.
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Anne P C
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 7, 2026
Love the pot
I love this coffee pot. The only negative is the small area where you pour the water for the coffee section. It is in the back and relatively small. This is my 2nd one of these and really like that I have my coffee and husband has hot water for his tea.
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Natalie K
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 1, 2026
Favorite Coffee Pot Yet
This pot makes the best coffee we have had in a while. The components are sturdy, the pot does not drip when pouring, and fits in small spaces.
The hot water is added bonus but needs time to reheat if fixing more than one cup. Overall a fantastic purchase.
The hot water is added bonus but needs time to reheat if fixing more than one cup. Overall a fantastic purchase.
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Brinn
Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 26, 2025
Great multiuser coffee maker, Very useful.
This works well for a tea and coffee household. This coffee maker makes a great cup of coffee and is easy to use. Having the separate tank for hot water has made my life easier as well. I don't have to have multiple machines on my counter.
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Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 25, 2025
Great purchase!
One of the best purchases I've ever made. Has everything you need for coffee,tea, or hot cocoa. Doesn't take up much counter space. Very reasonable price. I love it!
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Mr Todd
Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 23, 2025
Multiple use coffee pot- hot water tap for tea
Great value! Challenging to fill the reservoir without turning sideways. Comes with a gold filter so it saves money.
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Nora F
Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 17, 2025
Best Coffee Maker
Love this coffee maker. Coffee brews nicely and is nice and hot! Three temperature options. The hot water option I use all the time.
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Reynolds
Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 12, 2025
Great coffee pot
The coffee pot is great. I enjoy the capacity of the pot and the ease of making it. I'm not 100% sure the water filters do anything really. The only issue I have is that the hot water nozzle will splatter out water if the reservoir starts to run low while you're filling a cup. Other than that, the program setting has given me a fresh pot of coffee every morning and an e...
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Stevebsam
Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 10, 2025
My favorite Cusinart Coffee maker
I am so impressed with the great taste of coffee, use organic whole bean ground. Coffee comes out hot and stays hot. Love the hot water dispenser for tea.
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Shain
Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 1, 2025
Smart 12 cup coffee maker!
This coffee maker works really well and is easy to use. I wish the lid tipped back for easier filling. You have to remove the lid completely to fill the carafe. Otherwise, it’s perfect!
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V Petit
Verified Buyer
Reviewed at:
cuisinart.com
Posted Nov 29, 2025
Not what I expected
The instructions for this coffeemaker are not very well done. If you want to make 1-4 cups of coffee you shouldn’t have more than that amount of water in the well because it keeps brewing until the water runs out, no matter if you have selected the 1-4 cup option before brewing begins. I have to turn off the brewing action to stop it after I get the amount of coffee I w...
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Response from Staples :
We’re sorry to hear your experience hasn’t been as smooth as we’d like. The coffee maker’s carafe temperature is adjustable to help keep your coffee hot, and monitoring the carafe during brewing can help prevent any drips. If you have questions or need guidance, Cuisinart Customer Service at 1-800-726-0190 is happy to help — we want you to enjoy the best possible experience with your coffee maker.
December 1, 2025
Verified Buyer
Reviewed at:
cuisinart.com
Posted Nov 28, 2025
A Brewer for All Seasons!
The Cuisinart 12 Cup Coffee maker & Hot Water System is awesome. The brewed coffee has a rain shower head type design which distributes the water evenly on the coffee, giving it a total brew which increases the flavor of the coffee. In addition, the hot water system is very handy when making my morning oatmeal or other hot beverages. We just love it!
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Susan Durlak
Verified Buyer
Reviewed at:
cuisinart.com
Posted Nov 22, 2025
Very happy with this purchase.
I really, really like this coffee maker. It’s easy to use, the coffee is hot and the water is also very hot. I was able to give away my electric kettle and my counter is not as crowded anymore. I also like that it beeps when the coffee is ready.
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Ggtomany
Verified Buyer
Reviewed at:
cuisinart.com
Posted Nov 21, 2025
Easy to use
Makes great coffee. I have used cuisinart coffee pots for over 20 years. I bought this one so I would have the separate hot water for the tea drinkers that don’t want coffee tainted tea
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