Customer Reviews for Cuisinart Coffee Plus 12-Cups Automatic Drip Coffee Maker, Black (CHW-16)
Cuisinart Coffee Plus 12-Cups Automatic Drip Coffee Maker, Black (CHW-16) is Out of stock
Item # : 24623320
Model # : CHW-16
Cuisinart Coffee Plus 12-Cup Coffeemaker & Hot Water System: Dual Functionality for Effortless Coffee Brewing and Instant Hot Water.
- Drip Coffeemaker: 12 cup glass carafe
- Fully automatic with 24 hour programmability LCD Clock, self clean, 1 to 4 cup setting and adjustable auto shutoff (0-4 hours)
Price is $133.19
301 reviews
Most helpful positive review
Posted Feb 20, 2026
Will definitely buy again!
Great coffee maker-the water level is easily seen because it is on the side-very convenient! The hot water feature is a nice bonus for brewing tea, instant oatmeal, or a cup of instant decaf! Makes great tasting coffee in a timely manner-I couldn’t be happier with this coffee maker! Possibly the best one I’ve ever owned! Will definitely buy again!
VS
Most helpful critical review
Posted Feb 21, 2026
Not happy
Wanted it for the programmable factor and can’t hwt it to work ):
Amy Beth
Verified Buyer
Reviewed at:
cuisinart.com
Posted Feb 21, 2026
Not happy
Wanted it for the programmable factor and can’t hwt it to work ):
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Mia & W. Scott Woods
Verified Buyer
Reviewed at:
cuisinart.com
Posted Feb 20, 2026
Will definitely buy again!
Great coffee maker-the water level is easily seen because it is on the side-very convenient! The hot water feature is a nice bonus for brewing tea, instant oatmeal, or a cup of instant decaf! Makes great tasting coffee in a timely manner-I couldn’t be happier with this coffee maker! Possibly the best one I’ve ever owned! Will definitely buy again!
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Miguel Languidey
Verified Buyer
Reviewed at:
cuisinart.com
Posted Feb 16, 2026
Reliable and Efficient
Great quality in the coffee and filters do their job, easy to set up and depend on for your caffeine needs.
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RMYI
Verified Buyer
Reviewed at:
cuisinart.com
Posted Feb 16, 2026
Wish they hadn't changed it
Really wish they hadn't changed the style of this type of maker. Had the model before but after years the hot water dispenser became noisy and wouldn't consistently work, that was our second one. They do last a long time though. New model - water dispenser is noisy and coffee maker is shaped different which takes up room on my counter depth. Coffee and water are both...
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Response from Staples :
Thank you for your continued loyalty and for sharing your honest feedback — we’re glad to hear the coffee and hot water performance are meeting expectations. We understand how design changes and dispenser noise can impact your overall experience, and we’d like to learn more about what you’re noticing, as certain sounds can be related to normal heating or priming functions. Ensuring the unit is placed on a level surface and that the water reservoir is properly seated may help reduce operational noise. Please contact our Consumer Assistance Center at 1-800-726-0190 and so we can further assist and review your concerns.
February 19, 2026
Verified Buyer
Reviewed at:
cuisinart.com
Posted Feb 16, 2026
Narrower & still makes Fabulous Coffee!
The design is more attractive than the past coffee makers. It’s great having the hot water option for tea, chocolate, oatmeal, soup, etc. it’s simple to set up & run. There are filters & a reusable one so you don’t need to purchase coffee filters unless you are lazy & just want to dump the whole filter out. These coffee makers just keep getting better!!
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J. Lagoe
Verified Buyer
Reviewed at:
cuisinart.com
Posted Feb 12, 2026
Coffee/ hot water pot
It’s working beautifully. The coffee tastes great and the water heats quickly. It was very easy to set up and it looks great on my coffee station.
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Jeffrey H
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 28, 2026
Coffee maker
Good price and functionality. Hot coffee and warmer.
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Luke28
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 23, 2026
2025 Christmas!!
The coffee maker and all the functions work well. The extra hot water spout is great water heats fast and is super hot. Easy cleanup too.
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Vickypet
Reviewed at:
cuisinart.com
Posted Jan 20, 2026
Great features!
I received this coffeemaker for Christmas and absolutely love it! The hot water feature is wonderful for making tea!!!
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Ohioman
Reviewed at:
cuisinart.com
Posted Jan 15, 2026
The Best Coffee of any brewing device
I have a collection of various coffeemakers including pour-over, moka-pot, automatic drip, percolator and others. This Cuisinart model makes the absolute best coffee of all of them. I have another drip maker that cost twice as much and is considered top of the line. But it pales in comparision to this Cuisinart. I love mornings as I prepare to savor the best coffee I've...
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Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 15, 2026
Coffee plus coffee maker.
Very Good Coffee. Makes really hot coffee and tea water.
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Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 10, 2026
The Best Coffee Maker!
I love my new coffee maker! It works great so far! I got it for Christmas and I'm hoping it lasts a long time. I highly recommend it to all you coffee drinkers :)
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Maagnes
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 9, 2026
Great combo
Great coffee and hot water combo. Only problem I have is that I want to brew one cup and I tried to program it but I can’t seem to get it right
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Jer D
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 8, 2026
Coffee/Hot water
Coffee dispenser works fine.
Unfortunately, there is a taste of Coffee with the hot
water reservoir, so it's kind of useless.
Unfortunately, there is a taste of Coffee with the hot
water reservoir, so it's kind of useless.
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Response from Staples :
Thank you for your feedback, and we’re glad the dispenser is working well. To help prevent any lingering coffee taste, please ensure the descaling and cleaning processes are being followed; our Consumer Assistance Center can provide guidance if needed at 1-800-726-0190. We appreciate your comments and hope to make your coffee routine even better.
January 9, 2026
Sue Anne
Reviewed at:
cuisinart.com
Posted Jan 8, 2026
Happy with this.
I’ve been using this for a few months. I really like it. The coffee is hot, it’s easy to use. The water heater is very convenient.
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Anne P C
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 7, 2026
Love the pot
I love this coffee pot. The only negative is the small area where you pour the water for the coffee section. It is in the back and relatively small. This is my 2nd one of these and really like that I have my coffee and husband has hot water for his tea.
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Natalie K
Verified Buyer
Reviewed at:
cuisinart.com
Posted Jan 1, 2026
Favorite Coffee Pot Yet
This pot makes the best coffee we have had in a while. The components are sturdy, the pot does not drip when pouring, and fits in small spaces.
The hot water is added bonus but needs time to reheat if fixing more than one cup. Overall a fantastic purchase.
The hot water is added bonus but needs time to reheat if fixing more than one cup. Overall a fantastic purchase.
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Brinn
Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 26, 2025
Great multiuser coffee maker, Very useful.
This works well for a tea and coffee household. This coffee maker makes a great cup of coffee and is easy to use. Having the separate tank for hot water has made my life easier as well. I don't have to have multiple machines on my counter.
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Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 25, 2025
Great purchase!
One of the best purchases I've ever made. Has everything you need for coffee,tea, or hot cocoa. Doesn't take up much counter space. Very reasonable price. I love it!
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Mr Todd
Verified Buyer
Reviewed at:
cuisinart.com
Posted Dec 23, 2025
Multiple use coffee pot- hot water tap for tea
Great value! Challenging to fill the reservoir without turning sideways. Comes with a gold filter so it saves money.
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