Customer Reviews for DeLonghi La Specialista Arte Evo 2-Cups Commercial Steam Espresso Machine, Stainless Steel (EC9255M)

Dear Endi, Thank you for sharing your experience with the La Specialista Arte Evo Espresso Machine with Cold Brew—EC9255M. We are truly sorry to hear that you’ve been dealing with water dripping under the machine and a power button that does not always respond. We completely understand how frustrating this must be, especially when you really want to enjoy your new espresso machine. Both symptoms you described may be related to internal seals, tank positioning, or switch sensitivity, and we would be happy to guide you through a few quick troubleshooting steps to identify the cause. Once we review the situation with you, we can determine whether the unit needs service or replacement so you can enjoy the experience you expected. To address the issue, please feel free to chat with a live expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’ll walk you through the proper checks, help document the issue, and ensure you receive the right solution quickly. Kind regards,

Dear Nayib, Thank you for sharing your feedback with us. We truly understand how disappointing it can be when your De’Longhi La Specialista Arte Evo Espresso Machine with Cold Brew (EC9255M) does not meet your expectations, especially when attachments are difficult to fit and the design feels challenging. We’re here to help make this right. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.

Dear Dani, Thank you for sharing your feedback with us. We truly understand how frustrating it can be to need descaling after only a few uses with your De’Longhi La Specialista Arte Evo Espresso Machine with Cold Brew (EC9255M). Please know we’re here to help make this right. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.

Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to fully meet your expectations this time. We consider every concern when designing our units or creating our policies. For this reason, we would like to have the opportunity to understand how we could have improved your experience. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support. Click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.

Thank you for your feedback. We’re sorry that you had difficulties setting the water hardness. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support Click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.