Customer Reviews for DeLonghi TrueBrew Single-Serve & Automatic Drip Coffee Maker, Stainless Steel CAM51025M

Dear Scott, Thank you for reaching out to our De’Longhi Customer Care Team regarding your experience with the TrueBrew Drip Coffee Maker, Black Matte (CAM51025MB). We understand how frustrating it can be to experience repeated issues with multiple machines, and we truly appreciate your feedback. Please remember that your machine comes with a 2‑year industry‑leading warranty from the purchase date when purchased through an authorized retailer, plus an additional 1‑year warranty if registered within 30 days of purchase. This provides up to 3 years of coverage and access to our North America‑based customer service team. If your unit is out of warranty, we still have alternative options available. To assist you further, please contact us with your proof of purchase or the serial number located behind the water tank (on a white sticker with a QR code). This will help us provide accurate guidance, troubleshoot effectively, and process any warranty claims for repair or replacement if applicable. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Our team will be happy to guide you step‑by‑step. Kind regards,

Dear MackenzieS, Thank you for sharing your feedback on the De’Longhi TrueBrew Drip Coffee Maker, Black Matte (Product ID: CAM51025MB). We understand how disappointing it can be to receive a product that does not function as expected, especially when you were excited to use it. We’re sorry to hear that your machine did not work properly. Our team would be happy to guide you through troubleshooting steps to ensure the machine is set up correctly, or assist you with further options if needed. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Our specialists will provide personalized support and help find the best resolution for you. Kind regards, De'Longhi Group Customer Care

Thank you for leaving your review. We are sorry that you had a negative experience with the unit's cleaning. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We consider every concern when designing our units or creating our policies, and we will be sure to note your observations for future reference.

Thank you for sharing your detailed feedback about your De'Longhi coffee maker. We're sorry to hear that your experience has been so frustrating. It's disappointing to learn about the design issues with the ground coffee function and the unexpected leaks you’ve encountered. We appreciate your insights regarding the usability and quality, as they are crucial for our ongoing improvements. It’s great to hear that the coffee itself tastes good. If you haven't already, please reach out to our customer service team at https://www.delonghi.com/en-us/delonghi-support with your concerns. We want to ensure that your experience is addressed and to help find a solution. Thank you again for your feedback, and we hope to provide you with a better experience in the future.

Thank you for your candid feedback! We're thrilled to hear that you find the machine beautiful and that it makes great coffee. However, we sincerely apologize for the issues you've encountered and the need for frequent support calls. We appreciate your understanding that sometimes appliances can be a bit temperamental, and we're glad you’ve had positive experiences with our support team. Your comments help us identify areas for improvement, and we’re committed to enhancing the user experience. Thank you for sharing your experience!

Dear Momof3, Thank you for sharing your experience with the TrueBrew Drip Coffee Maker, Black Matte (CAM51025MB). We understand how frustrating cleaning and infuser issues can be after 2.5 years of use. We’re committed to doing our best for your satisfaction. If registered within 30 days or purchased on our website, your machine has a 3-year warranty; otherwise, the standard warranty is 2 years, so your unit is likely out of warranty. We can still assist with troubleshooting or offer options: 1) Out-of-Warranty Service Package: https://www.delonghi.com/en-us/faqs/Do-you-offer-out-of-warranty-service-on-fully-automatic-coffee-makers/a/257994 2) 20% discount toward a new machine if you choose not to repair. Please contact us via chat at https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. During the chay, please provide: - Issue details - Photos/video (or link if large) - De'Longhi order number - Shipping address and phone number - Screenshot of this review and our message Once we have this information, we’ll guide you through troubleshooting or process any warranty claims if applicable.