Customer Reviews for DeLonghi Linea Classic 2-Cups Automatic Espresso Machine, Stainless Steel (EM450M)

Dear AD, Thank you for sharing your feedback. We’re sorry to hear that your experience with the De'Longhi Classic Espresso Machine (EM450M) did not meet your expectations. Please note that your machine comes with a 1-year industry-leading warranty from the purchase date when purchased from an authorized retailer, giving you peace of mind and access to our North America-based customer service team. We would like the opportunity to validate the issue and assist you further. Please contact us via chat at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. When you reach out, kindly provide: - A detailed description of the concerns - Photos or a short video (no more than 25MB) showing the issue. If the file is too large, upload it to YouTube, Dropbox, or OneDrive and share the link with viewing permissions - Your purchase invoice - Your best shipping address (no P.O. Box) and contact phone number - A screenshot of this review and our message so the agent can assist you promptly and to your satisfaction Once we have this information, we will guide you through troubleshooting steps or process any warranty claims for repair or replacement as needed. Please don’t hesitate to reach out if you have any further questions—we’re here to help. Kind regards,

Thank you for your review and feedback! We are sorry that we were unable to meet your expectations this time, and we will gladly assist you. Please note that you can control the unit's extraction. The grind size directly affects the extraction process. A finer grind increases the surface area of the coffee, leading to a slower extraction and a stronger, more intense flavor. Conversely, a coarser grind results in a faster extraction and a milder taste. Adjusting your grinder helps you control this balance to suit your taste preferences. We appreciate your understanding in this matter. If this suggestion does not help, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.

Hello Ishmael, We’re sorry to hear about your experience. We understand how frustrating it is when a product doesn't meet your expectations. We take all customer feedback seriously and regret that your machine is having issues with the taste and foam. Please know that we strive to provide quality products and support. We apologize for any inconvenience this has caused. We would be more than happy to explore possible solutions and offer you further support. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.