Customer Reviews for Ninja Foodi 8.5 Qt. Slow Cooker, Seasalt Grey (MC1001)

Hi there, Thank you for sharing your feedback. We’re so sorry to hear about the issue with the pot coating after just one use. This is definitely not the experience we want for our customers, and we understand how disappointing this must be. Please reach out to us directly so we can review this and assist you: https://support.sharkninja.com/contact-us. Kind Regards, Ninja Kitchen US.

Hi there, Thank you for sharing your feedback. We appreciate your comments regarding the Sear/Sauté temperature settings. Input like yours is incredibly valuable as it helps us understand what features matter most to our customers and where improvements can be made. We’ll make sure your suggestion is passed along to our product team for consideration in future designs. Kind regards, Ninja Kitchen US.

Hello there, Thank you for taking the time to leave a review. We’re truly sorry to hear that two screws are missing from your Possible Cooker. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. The PossibleCooker Pro is designed to provide consistent results across all cooking modes, including the slow cook function. If your meals aren’t turning out as expected, we’d love to help troubleshoot settings and recipes to ensure you get the best results. Regarding your concern about the non-stick coating, our cookware is made with high-quality, durable materials and is rigorously tested for safety and longevity. Flaking should not occur under normal use, but if you notice any issues, please reach out to us right away so we can assist. Your satisfaction is important to us. Please contact our Customer Care team by phone at 1-800-365-0135 so we can make this right. Kind regards, Ninja Kitchen US

Hi Zeke’s Mom, Thank you for taking the time to leave a review. We’re truly disappointed that you're having trouble with the slow cook function of your PossibleCooker Pro. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality. If you’d like further assistance, please reach out to us at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your feedback. We’re so sorry to hear about your experience with the PossibleCooker PRO. That’s definitely not what we want for our customers, especially when preparing a special meal for family. Please know this is not typical, and we’d love the opportunity to make it right. Feel free to reach out to us by phone at 1-800-365-0135. Our team will assist you with a replacement or solution as quickly as possible. Thank you for bringing this to our attention, we truly appreciate your feedback and the chance to improve. Sincerely, Ninja Kitchen US

Hello Jay, Thank you for taking the time to leave a review. We're so sorry to hear that the coating for your Foodi PossibleCooker PRO pot is chipping. We will absolutely share your comments with the relevant teams for review. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our hours are Monday through Friday, 9 a.m.- 9 p.m. ET, and Saturday, 9 a.m.- 6 p.m. ET. Thank you for your patience and understanding as we work to make this right. Kind regards, Ninja Kitchen CA

Hello, Thank you for taking the time to leave a review. We’re disappointed to hear that the non-stick coating is flaking after only a few uses, that’s not the quality we aim to deliver. We’d love the opportunity to make this right for you. Your feedback is very important to us and will be shared with our product team to help improve future designs. Please reach out to us at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hello, Thank you for taking the time to provide your feedback. This shouldn’t have happened, and we apologize for how frustrating this must be. We’d like to make sure it’s working as it should. Please give our team a call at 1-855-520-7816 so we can help with this. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen