Customer Reviews for Ninja Foodi 8.5 Qt. Slow Cooker, Seasalt Grey (MC1001)

Hi Busygirl, Thank you for taking the time to leave feedback. We’re sorry to hear about the issues you’ve experienced with the pre‑heating process and the control layout, and we understand how frustrating that can be. We truly appreciate your feedback, and we’ll make sure it’s passed along to our product teams as we’re always working to improve our designs. If you need any further assistance or would like support with your unit, please don’t hesitate to reach out to us at: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi Stevey, Thank you for taking the time to share your experience. As someone who has used multiple Ninja multi‑cookers in the past, your perspective carries a lot of weight, and it’s clear that this latest unit didn’t meet the level of performance or durability you’ve come to expect. Having a long, slow cook run too hot, especially for something like shredded brisket, can be incredibly disappointing, and early flaking on the pot’s coating or issues with how the pot fits into the base should never take away from the cooking experience you’re aiming for. Our team would like the opportunity to review this with you more closely. When you’re able, please reach out to us here so we can assist further: https://support.sharkninja.com/en-CA/contact-us. Kind Regards, Ninja Kitchen US.

Hi Mahow, Thank you for taking the time to leave a review. We’re truly saddened to hear that the slow cooking feature on your Ninja Possible Cooker stopped working. We truly appreciate you reaching out and giving us the opportunity to make things right. While we understand it was frustrating to initially be charged a shipping fee for the replacement base, we’re glad that this was ultimately waived. Your experience matters to us, and we’ll be sharing your feedback about this policy with the appropriate teams to help improve our processes. Thank you for your patience and understanding throughout this situation. If there’s anything we can do to make your experience even better, or if you’d like to share any suggestions, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.ca/en-CA/contact-us. We’re always here to help. Kind regards, Ninja Kitchen CA.

Hi Athenaniki, Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you’ve experienced with scratches, and we truly appreciate you bringing this to our attention. We take quality very seriously and will make sure your comments are passed along to our team for review. For further assistance, please don’t hesitate to reach out to us at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen US

Hi Sinara, Thank you for taking the time to leave a review. That’s a great suggestion! A 4- Qt possible cooker would definitely cater to small families and those with limited kitchen space. We truly appreciate your feedback and will share it with the relevant teams internally. If there’s anything we can do to make your experience even better, or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us, Kind regards, Ninja Kitchen NA.

Hi there, Thank you for sharing your feedback. We’re so sorry to hear about the issue with the pot coating after just one use. This is definitely not the experience we want for our customers, and we understand how disappointing this must be. Please reach out to us directly so we can review this and assist you: https://support.sharkninja.com/contact-us. Kind Regards, Ninja Kitchen US.

Hi there, Thank you for sharing your feedback. We appreciate your comments regarding the Sear/Sauté temperature settings. Input like yours is incredibly valuable as it helps us understand what features matter most to our customers and where improvements can be made. We’ll make sure your suggestion is passed along to our product team for consideration in future designs. Kind regards, Ninja Kitchen US.

Hello there, Thank you for taking the time to leave a review. We’re truly sorry to hear that two screws are missing from your Possible Cooker. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. The PossibleCooker Pro is designed to provide consistent results across all cooking modes, including the slow cook function. If your meals aren’t turning out as expected, we’d love to help troubleshoot settings and recipes to ensure you get the best results. Regarding your concern about the non-stick coating, our cookware is made with high-quality, durable materials and is rigorously tested for safety and longevity. Flaking should not occur under normal use, but if you notice any issues, please reach out to us right away so we can assist. Your satisfaction is important to us. Please contact our Customer Care team by phone at 1-800-365-0135 so we can make this right. Kind regards, Ninja Kitchen US