Customer Reviews for Ninja Blast Portable 18 oz. Blender, Black (BC151BK)

Hi there, Thank you for taking the time to leave a review. We’re genuinely devastated to hear that your Ninja Blast was damaged after being placed in the dishwasher. We understand how frustrating this must have been, and we want to help make things right. Just a quick reminder that the cup is only safe to wash on the top rack, but we completely understand how easily these things can happen. We’ll be sure to share your feedback with the appropriate teams internally. We’re glad that you’ve already received assistance. If there’s anything more we can do to enhance your experience or if you’d like to share additional feedback, we’re always here to listen. You can also reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen.

Hi Ryan, Thank you for taking the time to leave your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with your blender. We understand how disappointing it can be when the product design and performance do not meet your expectations, and we truly appreciate the level of detail you shared about your experience. Your comments regarding the blending process, charging requirements, and motor performance are extremely valuable to us, and we will be sure to pass this feedback along to our product team for review. If you’d like us to take a closer look at your unit or explore any additional support options, please don’t hesitate to contact our customer service team using the link below: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen US

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja isn’t holding a charge and is jamming without being able to blend properly. We understand how frustrating this experience must be, and that’s not the performance we expect for our products. Please know that we’re here to help make this right, and we will be sharing your feedback with the appropriate internal teams. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/BC100-BC150-Series-Ninja-Blast-Portable-Blender-Troubleshooting-Guide. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hello there, Thank you for taking the time to leave a review on the Ninja Blast. This isn’t the experience we want our customers to have, and we sincerely apologize for the blending issues you've encountered during use. Based on our records, your case has been addressed by our support team. If you need any further assistance, please feel free to reach out through our support page: https://support.sharkninja.com/contact-us. Thank you for your patience and understanding as we work to make things right. Kind regards, Ninja Kitchen US 

Hi Riley, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've experienced with your Ninja Blast. We would feel the same in this situation, and we’d like to help you. We recommend using our suggested layering for your smoothies. It's outlined in our quick start guide here: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001Zi6D/qtFL7qrC0LngUTk7OH9EDaZc19XgPcaZ243aeNV80Ww. Alternatively, you can reach out to our customer service team for further assistance: https://support.sharkninja.com/contact-us We’re committed to improving your experience. Sincerely, Ninja Kitchen US

Hi Raven, Thank you for taking the time to leave a review. We’re devastated to hear that the battery on your Ninja Blast isn’t lasting as expected. We completely understand how disappointing this must be, especially after just getting it yesterday. Your experience matters to us, and we truly appreciate you sharing this feedback. Please know we’re committed to making things right and will ensure your concerns are passed along to the appropriate team. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/BC100-BC150-Series-Ninja-Blast-Portable-Blender-Troubleshooting-Guide-ca. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi Dave, Thank you for taking the time to leave a review. We understand how inconvenient it can be when your Ninja doesn’t blend for the full sixty seconds and then displays a red light indicating it needs charging. We truly appreciate your patience and want to make things right. Your feedback is extremely invaluable, and we’ll be sure to share it with the appropriate teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/BC100-BC150-Series-Ninja-Blast-Portable-Blender-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for taking the time to leave a review. We’re truly unhappy to hear that your disappointed with your Ninja and the blending ability. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/BC100-BC150-Series-Ninja-Blast-Portable-Blender-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hi Stacey, Thank you for sharing your experience with us. We regret that the product didn’t meet your expectations and understand how disappointing that can be. Your comments are valuable and help us improve our products. Here’s a link to the guide that may help with using the product: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001Zi6D/qtFL7qrC0LngUTk7OH9EDaZc19XgPcaZ243aeNV80Ww. Kind Regards, Ninja Kitchen US.

Hi Brad, Thank you for sharing your experience. It’s disappointing to hear that your unit stopped working after only a couple of uses, and we appreciate you taking the time to let us know. Please give us a call at 1-800-365-0135, and we’ll review the issue and explore the best solution for you. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen US.

Hi there, Thank you for sharing your feedback with us! We really appreciate your suggestion regarding the base cover for the bottom of the vessel. Your input is valuable and helps us improve our products to better meet customer needs. This information will be passed along to the relevant teams for consideration. If you have any other ideas or features you’d love to see, feel free to let us know. Kind Regards, Ninja Kitchen CA.