Customer Reviews for Ninja Flip Toaster Oven and Air Fryer, Silver (SP151)

Hi Debbie, Thank you for taking the time to leave a review. We’re truly devastated to hear about your experience with your Ninja toaster. Waiting 10 minutes for a slice of toast and dealing with a slot that’s too small for muffins sounds incredibly frustrating, especially after enjoying your Ninja for the first year. We truly appreciate you sharing this with us, and we want to make things right. Your feedback is invaluable, and we’ll be sure to forward it to our internal teams to help improve. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/SP150-Series-Ninja-Flip-Toaster-Oven-and-Air-Fryer-Troubleshooting-Guide. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.

Hi Sush, Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with grease leakage and cleaning challenges. Your comments are important to us, and we’ll make sure to pass them along to our product team for review. For further assistance, please contact us at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen US

Hi Gabrielle, Thank you for sharing your feedback. We understand how frustrating it can be when the unit doesn’t come clean after just a few uses. To help with cleaning and maintenance, here’s a direct link to our support page with instructions: https://support.sharkninja.com/article/SP150-Series-Ninja-Flip-Toaster-Oven-and-Air-Fryer-FAQs#jump_cleaningquestions. If you need further assistance, please don’t hesitate to reach out. We’re here to help. Kind Regards, Ninja Kitchen US.

Hi Marie, Thank you for sharing your experience with us. We understand how frustrating it must be to deal with lingering odors and difficulty cleaning, especially after taking the time to do a burn-off and detailed cleaning. Your feedback is very important, and we truly appreciate you letting us know. Here’s a direct link to instructions on how to clean your unit: https://support.sharkninja.com/article/SP150-Series-Ninja-Flip-Toaster-Oven-and-Air-Fryer-FAQs#jump_cleaningquestions. We’ll also make sure your comments are passed along to the relevant teams as we continue working to improve our products. Kind Regards, Ninja Kitchen US.

Hi Jason, Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve experienced with your Flip Toaster Oven & Air Fryer. Safety is our top priority, and what you’ve described is definitely not the experience we want for our customers. Please know this is not typical, and we’d love the opportunity to review your case and assist you. Feel free to reach out to us at 1-800-365-0135. Our team will work with you to find the best possible solution. Thank you for bringing this to our attention, we appreciate your feedback and the chance to improve. Sincerely, Ninja Kitchen US

Hello there, Thank you for taking the time to leave a review. We appreciate you for sharing your thoughts! We understand how important ease of use is, and we’re glad you like the newer design. While we don’t currently offer a trade-in program, we’ll definitely share your feedback with our team. Kind Regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We’re sorry to hear you’re experiencing a noise issue and finding cleaning difficult. That’s definitely not the experience we want for you. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We’re disappointed to hear this too, it’s not the standard we hold ourselves to. Your feedback is valuable, and we’ll be sharing it with the teams responsible for future product decisions. We hope you’ll give our products another try in the future. Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to share your experience. We’re truly saddened to hear that your Flip Toaster Oven & Air Fryer has been disappointing. Excessive smoke and noise are definitely not the experience we want our customers to have, and we understand how frustrating this must be,especially after your positive experiences with other Ninja products. We appreciate your loyalty to the brand and would love the opportunity to make this right. Please reach out to our Customer Care team at 1-800-365-0135 so we can investigate further and explore a solution. Warm regards, Ninja Kitchen US