Customer Reviews for Nespresso Vertuo Coffee & Espresso Machine Combination, Black (ENV120B)

I’m really sorry to hear about the trouble you had with your Vertuo Next. That’s definitely not the experience we want for our customers. Thank you for letting us know, your feedback is important, and we’ll pass it on to our team. If there’s anything we can still help with in terms of troubleshooting your machine, we suggest giving our customer support team a call via the Australian toll-free number 1800 623 033 so they can further assist. 😊

Thank you for sharing your experience with us, Sliver. We're sorry that the coffee flow on your Vertuo Next is erratically diverted, and appreciate your feedback on this model. Likewise, we always aim to offer the best service to our Club members, and regret that this recent call did not provide you with the expected solution. We invite you to call us again at 1.855.325.5781 to speak with a machine specialist. Our dedicated teams will be happy to look into alternative solutions with you, so that you may resume your coffee routine. Thank you for your time and patience!

Thank you for sharing your feedback with us, Debs. We appreciate your comments regarding the complexity of this maintenance cycle on the Vertuo Next, and the presentation of its instructions. We'll gladly take them into consideration, as it helps us enhance our products and customer experience. Should you need any additional assistance with this maintenance or anything else for your device, trust that we offer support via our toll-free number, 1.855.325.5781. Our machine specialists will be delighted to speak with you!

Thank you for sharing your experience with us, Roman! We’re so glad to hear how much you’re enjoying your Vertuo Next, and that it’s become a part of your daily coffee moments! It’s wonderful that you can share these moments with friends and enjoy the variety of Nespresso capsules. Cheers to many more delicious cups ahead! ☕

Hi and thanks for your feedback. We apologise for the inconvenience caused by the issue you are experiencing with your machine not performing consistently. To address this, we kindly request that you contact our customer support team via the Australian toll-free number 1800 623 033 or live chat on our website between 5am-10pm AEST. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options.

Thank you for sharing your feedback with us, Kenny. We're sorry to hear your last contact with Nespresso Club did not meet your expectations regarding your Vertuo Next machine. Trust that we strive to remedy any situation brought to our attention, as we want to provide the highest quality experience with every cup of coffee our members brew. Rest assured that we'll be happy to further assist you via live chat on our website. If you prefer, you can equally reach us on our social media platforms such as X, Instagram or Facebook. We are confident that we will find a solution, so you can continue to enjoy your coffee. Thank you for your time and patience!

Thank you for sharing your impressions with us, Meg. We appreciate your feedback regarding the manufacture of the Vertuo Next model, as it provides valuable guidance for enhancing both our products and customer experience. Your comments will be carefully reviewed. We also wish to assure you that we strive to remedy any situation brought to our attention, as we aim to provide the highest quality coffee experience with every cup of Nespresso our customers brew. While we understand this device has already been replaced, technical support remains available at 1.855.325.5781 should you need any assistance with your new device. Our machine specialists will be delighted to speak with you!

Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve been disappointed with the temperature of your coffee. At Nespresso, we strive to provide the best possible coffee experience, and your feedback is invaluable in helping us achieve that. Your feedback will be passed on to relevant teams for further improvements. ☕

Thank you for sharing your positive review with us, Jean-F. We are delighted to hear that your Vertuo Next has been delivering the coffee quality you were looking for. Wishing you many more exceptional coffee moments ahead!

Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que la Vertuo Next n’ait pas répondu à vos attentes. Cela dit, nous sommes heureux que notre service après-vente ait pu vous accompagner avec attention. Votre satisfaction nous tient à cœur, et nous espérons avoir l’occasion de vous offrir une meilleure expérience à l’avenir.

Thank you for sharing your experience with your new Vertuo machine. We’re truly sorry to hear that it hasn’t met your expectations, especially after your satisfaction with previous Nespresso models. Your feedback is incredibly important to us, and we take it seriously as we strive to improve our products. If you haven’t already, we encourage you to reach out to our customer service team for assistance. They may be able to help troubleshoot the issues you’re facing or discuss your options moving forward. We appreciate your loyalty to the Nespresso brand and hope to regain your trust in the future. Thank you again for your feedback! ☕

Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with the Vertuo Next machine has not met your expectations, especially compared to your previous model. We appreciate your insights regarding the water container size, capsule holder, and locking mechanism, as well as your concerns about the coffee temperature and froth. Your comments are invaluable, and we will certainly take them into consideration for future improvements. We're glad to hear you're still enjoying our coffee, but we understand your frustration. If there's anything we can do to assist you further, please don't hesitate to reach out to our customer support team via the toll-free number 1800 623 033. ☕

Thank you for providing your feedback on the Vertuo Next machine. We’re pleased to know that you appreciate the quality of the Vertuo pods! However, we truly apologise for the challenges you’ve faced with your machine. Your experience matters to us, and we value your insights as they contribute to our product improvements. If you require assistance with the pairing issue or have any other concerns, please feel free to reach out. We appreciate your recommendation and look forward to improving your experience in the future! ☕

Thank you for sharing your impressions with us. Be sure we appreciate your comments about the Vertuo Next's design, as it’s helpful for us to improve our products and customer experience. We’ll gladly consider your feedback regarding its locking mechanism and used capsule container for future product development. Should you need any assistance with your device, trust that technical support is available 7 days a week via our toll-free number 1.855.325.5781. Our machine specialists will be happy to help!