Customer Reviews for De'Longhi Nespresso Vertuo Coffee & Espresso Machine Combination, Black (ENV120B)

Thank you for sharing your positive review with us, Jean-F. We are delighted to hear that your Vertuo Next has been delivering the coffee quality you were looking for. Wishing you many more exceptional coffee moments ahead!

Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que la Vertuo Next n’ait pas répondu à vos attentes. Cela dit, nous sommes heureux que notre service après-vente ait pu vous accompagner avec attention. Votre satisfaction nous tient à cœur, et nous espérons avoir l’occasion de vous offrir une meilleure expérience à l’avenir.

Thank you for sharing your experience with your new Vertuo machine. We’re truly sorry to hear that it hasn’t met your expectations, especially after your satisfaction with previous Nespresso models. Your feedback is incredibly important to us, and we take it seriously as we strive to improve our products. If you haven’t already, we encourage you to reach out to our customer service team for assistance. They may be able to help troubleshoot the issues you’re facing or discuss your options moving forward. We appreciate your loyalty to the Nespresso brand and hope to regain your trust in the future. Thank you again for your feedback! ☕

Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with the Vertuo Next machine has not met your expectations, especially compared to your previous model. We appreciate your insights regarding the water container size, capsule holder, and locking mechanism, as well as your concerns about the coffee temperature and froth. Your comments are invaluable, and we will certainly take them into consideration for future improvements. We're glad to hear you're still enjoying our coffee, but we understand your frustration. If there's anything we can do to assist you further, please don't hesitate to reach out to our customer support team via the toll-free number 1800 623 033. ☕

Thank you for providing your feedback on the Vertuo Next machine. We’re pleased to know that you appreciate the quality of the Vertuo pods! However, we truly apologise for the challenges you’ve faced with your machine. Your experience matters to us, and we value your insights as they contribute to our product improvements. If you require assistance with the pairing issue or have any other concerns, please feel free to reach out. We appreciate your recommendation and look forward to improving your experience in the future! ☕

Thank you for sharing your impressions with us. Be sure we appreciate your comments about the Vertuo Next's design, as it’s helpful for us to improve our products and customer experience. We’ll gladly consider your feedback regarding its locking mechanism and used capsule container for future product development. Should you need any assistance with your device, trust that technical support is available 7 days a week via our toll-free number 1.855.325.5781. Our machine specialists will be happy to help!

Thank you for taking the time to share your experience with us, Dano99. We're truly sorry to hear that your journey with the Vertuo Next hasn’t been as seamless as it should be. Please know that our team is always here to support you, whether it’s resolving machine issues or answering any questions about the recycling process. Feel free to reach out to our toll-free number, 1.855.325.5781 for personalized assistance. Trust that your feedback is important, and it will be shared with the relevant teams as part of our commitment to constantly improving the experience we offer our Club members. Thank you for your understanding!

Thank you for sharing your thoughts on our Vertuo Pop machine. We appreciate your feedback and are glad to hear that you are enjoying the great coffee it makes. We understand your concerns about the design and size of the machine, particularly in terms of bench space and cup compatibility. We will take your feedback into consideration for future improvements. Thank you for choosing our product and for taking the time to provide your review. ☕

We're sorry to hear about the disappointment you've experienced with the taste of the coffee from our machine. We understand that the burnt flavor is not what you were expecting, and we apologize for any inconvenience caused. To address this issue and provide a solution, we recommend reaching out to our customer service team on 1800 623 033.

Thank you for sharing your experience with us. We're truly sorry to hear about your Vertuo Next machine and apologize for the inconvenience this has caused. Please reach out to our machine specialist team at 1.855.325.5781, so we can assist you further. Your satisfaction is very important to us, and we want to ensure you can continue to enjoy your Nespresso Moments!

Thank you for sharing your experience with our machine, and we apologize for the inconvenience you have faced with its reliability. We understand how frustrating it can be to encounter recurring issues, and we appreciate your feedback. We continuously strive to improve the reliability and durability of our machines, and we regret that you have had to go through multiple replacements within a short period. Your feedback is valuable to us as it helps us identify areas for improvement. We hope that your new Citiz machine provides you with a more reliable and long-lasting coffee experience. Should you encounter any issues or have any concerns with your new machine, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction.

We apologise for the inconvenience and frustration you have experienced with your machine. We understand your disappointment and want to address your concerns. Please reach out to us on 1800 623 033 so we can look into this further for you. Thank you for bringing this to our attention, and we look forward to assisting you further.

Congratulations on your new Vertuo Next machine, and thank you so much for all those stars! We're delighted to learn you've embarked on this incredible coffee discovery journey with us thanks to this gift, and are enjoying making delicious recipes at home. We wish you many more of these exceptional coffee moments ahead! ☕