Customer Reviews for Nespresso Vertuo Next Premium Coffee & Espresso Machine Combination, Black (ENV120GYAE)
Item # : 24638919
Model # : ENV120GYAE
Nespresso Vertuo Next Premium Coffee and Espresso Maker in Gray plus Aeroccino3 Milk Frother in Black
- Vertuo Next Premium Coffee and Espresso Maker in Gray
- Single-serve machine with Centrifusion technology to gently brew both coffee and espresso - assures perfect output every time
Price is $229.99
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Over 30
4238 reviews
Most helpful positive review
Posted Mar 3, 2026
Great flavors
I loved out Nespresso vertuo, very easy to use, all coffees come smooth and creamy! The drink temperature is right and the machine itself is very durable and easy to use! Great coffee maker to use for different flavors too
VS
Most helpful critical review
Posted Feb 21, 2026
I’ve been using this product for about two weeks when the problem started: roughly one out of every two or three capsules doesn’t brew properly. Instead of dispensing coffee into the cup, it leaks inside the machine. It doesn’t happen every time, so I cleaned it and kept using it for about two months, but the issue continued.
Yesterday I called the service center. They...
Yesterday I called the service center. They...
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OlgaB
Reviewed at:
influenster.com
Posted Mar 3, 2026
Great flavors
I loved out Nespresso vertuo, very easy to use, all coffees come smooth and creamy! The drink temperature is right and the machine itself is very durable and easy to use! Great coffee maker to use for different flavors too
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YulianaC
Reviewed at:
influenster.com
Posted Mar 2, 2026
Nespresso Vertuo makes rich and delicious coffee f
To all coffee lovers the Nespresso Vertuo is a most and it’s easy to use. I love my Nespresso Vertuo make rich and smooth iced coffee quickly it taste amazing and it’s so easy for everyday use.
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AndreinaG
Reviewed at:
influenster.com
Posted Mar 1, 2026
Excellent durability
Super convenient for everyday use. Great for hot and cold specialty coffees. Super durable and easy to clean and care. I got nothing bad to say about this machine I would 100% buy it again
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DiliaM
Reviewed at:
influenster.com
Posted Feb 28, 2026
Love my nespresso
Nespresso is by far our favorite coffee maker. The coffee comes out with the foam just like a manual nespresso machine, but with no extra work. They’re coffee flavors are delicious, rich and with bold flavors.
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MeganK
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influenster.com
Posted Feb 28, 2026
Makes great coffee
This coffee maker is out of this world. It’s so easy to use and so delicious. There are so many flavors to choose from also! I love that it has a haughty adjustment as well
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SUSAN
Reviewed at:
Nespresso USA
Posted Feb 25, 2026
Old NESPRESSO brewed great coffee for 4 years unti
Purchases new VERTUO NEXT today / Our former NESPRESSO Coffee Machine broke yesterday / It brewed excellent coffee for four years.
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KATIE
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Feb 23, 2026
THE BEST COFFEE AND SELECTIONS
I PURCHASED MY NESPRESSO A COUPLE MONTHS AGO AND I AM SO HAPPY
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Sliver
Reviewed at:
Nespresso Canada
Posted Feb 21, 2026
I’ve been using this product for about two weeks when the problem started: roughly one out of every two or three capsules doesn’t brew properly. Instead of dispensing coffee into the cup, it leaks inside the machine. It doesn’t happen every time, so I cleaned it and kept using it for about two months, but the issue continued.
Yesterday I called the service center. They...
Yesterday I called the service center. They...
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Response from Staples :
Thank you for sharing your experience with us, Sliver. We're sorry that the coffee flow on your Vertuo Next is erratically diverted, and appreciate your feedback on this model. Likewise, we always aim to offer the best service to our Club members, and regret that this recent call did not provide you with the expected solution. We invite you to call us again at 1.855.325.5781 to speak with a machine specialist. Our dedicated teams will be happy to look into alternative solutions with you, so that you may resume your coffee routine. Thank you for your time and patience!
Nespresso Canada, February 23, 2026
MaryS
Reviewed at:
influenster.com
Posted Feb 20, 2026
Finally mastered my at home coffee ☕️
You can’t go wrong with this nespresso machine. I have had the same one here for about three years and it still works like new. I love the way the coffee comes out with this beautiful froth. It’s so quick and convenient. And while the pods are a bit expensive, it’s much cheaper than getting something at a cafe. The frother is great too - love that I can make hot or cold...
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AJ
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Feb 19, 2026
Love my Nespresso
Obsessed with my new Nespresso virtuo machine. Makes great coffee and espresso and so easy to use
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MackenzieD
Reviewed at:
influenster.com
Posted Feb 19, 2026
Easy, simple, fast and delicious
Set up is easy, it’s simple to use and my coffee is consistently the same. Definitely worth it, I save a lot making my coffee at home. It doesn’t take up too much counter space either.
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GJ
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Feb 18, 2026
Disappointed in the Premium Cost
I bought this 2 weeks ago for home use and I am not sure what the benefits over the less costly version is we have at our office. Other than the rose color. Also, the foam that is created is not as nice as the other machine. I love the other machine, this one not so much. Disappointed
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Response from Staples :
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Logan M., February 19, 2026
JulissaG
Reviewed at:
influenster.com
Posted Feb 18, 2026
The frother is a must!
This is the best machine for tasty espresso time and time again. It is small and thin, doesnt take up space. It powers on quickly and has good heating. You can set it up in the app to download new software. Brewing the perfect espresso shot everyday without the big machine set up
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MariaG
Reviewed at:
influenster.com
Posted Feb 16, 2026
Great espresso machine
Love my nespresso next. Can’t wait to get more accessories so I can use the bigger pods. Love the creamy texture of the espresso. I like the ones that require milk. Easy to use and set up
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MarissaR
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influenster.com
Posted Feb 15, 2026
Delicious Coffee
If you love coffee you need a Nespresso machine! The set up is super easy and connects to your phone! It’s super helpful when cleaning comes around. The design is not too big and fits on the counter perfectly!
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Coffee lover
Reviewed at:
Nespresso Australia
Posted Feb 15, 2026
Don’t Bother
So disappointed.
Had continued issue with water pump malfunction.
Had to send 2 back while in warranty. Now the 3rd one has kicked it in too!
Previously I had an original Citi and had it for 6 years before it had to be retired.
Now I’m wondering is it worth getting it repaired. Or to just try something else.
When the coffee machines were made of metal that was great bu...
Had continued issue with water pump malfunction.
Had to send 2 back while in warranty. Now the 3rd one has kicked it in too!
Previously I had an original Citi and had it for 6 years before it had to be retired.
Now I’m wondering is it worth getting it repaired. Or to just try something else.
When the coffee machines were made of metal that was great bu...
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Response from Staples :
Thank you for sharing your product experience. I’m really sorry to hear that the machine has not met your expectations and have faced issues with it in the past. I do appreciate you sharing this, and please note that we have passed your feedback on to our products team for future product improvements. If you’d like to share any further details, please feel free to contact us on 1800 623 033.
February 16, 2026
DiliaM
Reviewed at:
influenster.com
Posted Feb 15, 2026
Best Coffee
The best easy cup of coffee you’ll have. The nespresso foam on top and strong flavor is perfect! I’m from Puerto Rico and we like our coffee strong, this machine delivers that!
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NamrataP
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Posted Feb 15, 2026
Great coffee machine
I recently started my coffee machine journey and I got this machine and it has been so easy to setup and use. The frother is also amazing and very easy to use.
I love the overall vibe and consistency of the coffee. Definitely recommend
I love the overall vibe and consistency of the coffee. Definitely recommend
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BritniM
Reviewed at:
influenster.com
Posted Feb 14, 2026
Great cup of espresso
The Nespresso Vertuo is hands down the best espresso machine I’ve ever owned. Each cup comes out perfectly and it’s incredibly easy to use. It heats up fast and makes a great cup of espresso quickly. And the milk froth or is an added, plus!
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MeliP
Reviewed at:
influenster.com
Posted Feb 14, 2026
Favorite machine
My first expresso machine. Very easy to use. The pods make it so easy to pop in and make the expresso shot. The cream is very creamy and smooth. Also to clean you have to use vinegar or the decal liquid they sell. You can make iced or hot coffee. Different ways you desire. The frother can make you cold foam as well. Nespresso sells subscription for coffee.
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