Customer Reviews for Nespresso Professional Aeroccino XL Stainless Steel Frother, Black (4392-US-BK-NE)
Item # : 24645859
Model # : 4392-US-BK-NE
Aeroccino XL creates more creamy milk froth for more delightful coffee creations
- Extra-large capacity — 13.5 oz for hot milk and 7.6 oz for hot & cold milk froth
- Stainless steel jug and plastic cover
Price is $119.99
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142 reviews
Most helpful positive review
Posted Dec 28, 2025
Excellent Quality & Highly Recommended
​I am incredibly impressed with this purchase. The quality far exceeded my expectations, and it works exactly as described. It's been a great addition to my daily routine, and I’ve already recommended it to several friends. The shipping was also fast and the packaging was very secure. Definitely worth the price!
VS
Most helpful critical review
Posted Oct 24, 2025
Zero stars…do not buy
I am SO upset. This frother does not work at all for almond milk as it is advertised to do.
If I fill it to slightly above the minimum line (the amount of milk I bought it to use) with any widely available almond milk (unsweetened Silk, almond breeze, etc.) and press start for hot froth it starts normally but after just a few seconds it beeps 3 times, the red light flas...
If I fill it to slightly above the minimum line (the amount of milk I bought it to use) with any widely available almond milk (unsweetened Silk, almond breeze, etc.) and press start for hot froth it starts normally but after just a few seconds it beeps 3 times, the red light flas...
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UniqueJ
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 28, 2025
Excellent Quality & Highly Recommended
​I am incredibly impressed with this purchase. The quality far exceeded my expectations, and it works exactly as described. It's been a great addition to my daily routine, and I’ve already recommended it to several friends. The shipping was also fast and the packaging was very secure. Definitely worth the price!
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frm6
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 28, 2025
Excellent purchase
Purchased for latte-obsessed daughter. Beverages are just as good as any coffee shop I’ve been to.
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vale77
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 25, 2025
Amazing blender
I bought this almost a month ago for Christmas and just now was able to use it. It is amazing. I love using it for my cold foam and my mom loves using it for her lattes.
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Brandon
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 18, 2025
Love it!
The Aeroccino XL is amazing! I absolutely love the cold foam that it makes. It’s heads and shoulders over the standard frother in my opinion.
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Patty G
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 16, 2025
Love love love
I love my new Vertuo Nespresso coffee maker. It’s so simple to pop in a pod and the variety of coffee flavors makes it sound easy to try coffees from around the world and everyone in the family can enjoy their personal favorite blends and delivers.
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Janine62
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 15, 2025
Best coffee ever
I purchased the machine a month ago and im in love!
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AJ
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 12, 2025
It's great, but..
I do love it, Amazing and fast I just feel it makes too much foam. Maybe it starts frothing to early
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HawkOfGrey
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 5, 2025
Easy to use
We purchased a Relove (aka refurbished) Vertuo Next a little past half way through November ‘25. So far I’m the one drinking more coffee than my wife. I am experimenting with the different coffee flavors as I drink (I prefer very dark, and chewy). So I purchase what I know we like, and something different every time we order coffee.
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BenR
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Nespresso USA
Posted Dec 5, 2025
Love it!
Bought it.two weeks ago, Use a daily. Love it! Easy to use and easy to clean.
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Wish I never bought
Reviewed at:
Nespresso USA
Posted Oct 31, 2025
Not the best
I have owned it for 1 year and I never liked it it would stop working had to wait and restart since I’ve had it, today it started with the electricity and I figured out it was this because as soon as I reconnected the electricity went of I’m done, I used to have the first ones that came out and never had an issue
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Response from Staples :
Thank you for your review, Eva, though we're sorry you were dissatisfied with the Aeroccino XL, especially when you enjoyed our other milk frothing devices. We stand behind our brand and the Aeroccino is covered under a one-year warranty, so please call directly for assistance, 800.562.1465.
Antonia, November 1, 2025
Rosie367
Reviewed at:
Nespresso USA
Posted Oct 24, 2025
Zero stars…do not buy
I am SO upset. This frother does not work at all for almond milk as it is advertised to do.
If I fill it to slightly above the minimum line (the amount of milk I bought it to use) with any widely available almond milk (unsweetened Silk, almond breeze, etc.) and press start for hot froth it starts normally but after just a few seconds it beeps 3 times, the red light flas...
If I fill it to slightly above the minimum line (the amount of milk I bought it to use) with any widely available almond milk (unsweetened Silk, almond breeze, etc.) and press start for hot froth it starts normally but after just a few seconds it beeps 3 times, the red light flas...
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Response from Staples :
We're disappointed to hear this, Rosie, and appreciate your honest review. We feel confident we can help resolve your Aeroccino XL concerns to your satisfaction with comprehensive troubleshooting assistance. Please give us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Chloe H., October 25, 2025
Anita in PTC GA
Reviewed at:
Nespresso USA
Posted Oct 22, 2025
Love the XL capacity
I have been with Nespresso for more than 20 years. I always wished the frothers had a larger capacity, especially after release of the larger capsule sizes (by the way, the pour over style is my most favorite capsule size, so please DON'T DISCONTINUE IT). Voila ....... finally, it was released. I purchased this soon after it came out, about 1.5 to 2 years ago, I thin...
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Terry
Reviewed at:
Nespresso USA
Posted Aug 30, 2025
Love this frother
Great product but I lost one of the whiskers and need to replace it. How do I go about replacing it?
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No froth
Reviewed at:
Nespresso Australia
Posted Aug 24, 2025
Minimal froth
After having the smaller original frother the XL doesn’t make the milk anywhere near as frothy
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Response from Staples :
Thank you for your feedback! We're sorry to learn that the XL frother isn't living up to your expectations compared to your original milk frother. We truly value your input and appreciate you sharing your experience with us.
Please note that milk froth can vary based on the type or brand of milk used, as well as seasonal factors.
If you need any further assistance, please don't hesitate to contact our customer support team. ☕
August 25, 2025
dashaday_5048
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Aug 23, 2025
Must have
Super cute and compact easy to clean and durable the design is so classy and modern very very quite not loud at all makes my mornings so much more relaxing
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amwr cappucio
Reviewed at:
Nespresso USA
Posted Jul 8, 2025
Faulty product
I really liked my original Aeroccino frother, which worked perfectly for several years. I purchased the XL Aeroccino as a replacement. The button on the XL is faulty, does not work consistently, and will automatically start frothing "cold" when I only pressed it once for "hot." As others have stated, I've also had the experience of it malfunctioning shortly after starti...
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Response from Staples :
Thank you for your review. We are sorry to learn that the Aeroccino XL doesn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts would be pleased to assist you to provide you with the best resolution possible. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Chloe H., July 9, 2025
Kiki
Reviewed at:
Nespresso USA
Posted Jul 6, 2025
Bad features
After 3 months of purchase milk was did not get hot enough.
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Response from Staples :
Hi. Thank you for your review. We are dismayed to learn the Aeroccino XL does not meet your expectations. We’ve arranged a call back at the number we have on file from a member of our Machine Experts. Callbacks can occur within 24-48 hours from being submitted. If you need assistance with your Aeroccino XL, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Nisha, July 7, 2025
Stopped working
Reviewed at:
Nespresso USA
Posted Jun 10, 2025
Don’t like the sensor button. Worked intermittently and eventually Stopped working.
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Response from Staples :
Thank you for your feedback. We are sorry to hear that the Aeroccino XL has not met your expectations. We have scheduled a callback from one of our Machine Experts to the number we have on file. You can expect the callback within 24 to 48 hours from submission. If you require further assistance with your Aeroccino XL, please feel free to reach out to us at our toll-free number, 800-562-1465. Each machine is backed by a minimum one-year warranty and includes lifetime troubleshooting support.
Blake, June 10, 2025
Sarah S
Reviewed at:
Nespresso USA
Posted May 22, 2025
Poor product
The red light comes flashing on every single time. Some days I never get it to stop so it can’t be used. They should recall and replace all of these. Total waste of money
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BanksiaRose
Reviewed at:
Nespresso USA
Posted Apr 24, 2025
Worth it.
So far, so good! I was hesitant to purchase because of the price but I had already spent nearly as much on multiple replacements of those cheap handheld frothers. I love that this frother also heats, is dishwasher safe, and is VERY quiet. I have seen a 'hot spot' appear recently with a filmy patch of scalded milk, but it did not change the flavor of my milk, and it doe...
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