Customer Reviews for Dyson Big+Quiet HEPA Tower Air Purifier, 10-Speed, WiFi Enabled, Nickel/Prussian Blue (410636-01)

Thank you for your review! It’s great to hear the air purifier’s sensor is responding so quickly to changes in air quality, as that’s designed to keep your environment clean and fresh. Your feedback highlights the precision of the technology, and we appreciate you sharing your experience.

Thank you for your review! We're so glad to hear you're happy with the unit after a few months of use. Your feedback means a lot to us.

Thank you for your review! We're so pleased to hear the machine has been so efficient for you. It sounds like it's been the perfect addition to your home!

Thank you for sharing your experience! It’s wonderful to hear how well the Dyson Purifier is working for your home, especially in reducing cooking smells and allergens. We're so glad you're enjoying it!

Thank you for your thoughtful review. We are glad that you are enjoying the quiet performance of your purifier. Delivering powerful airflow with minimal noise is precisely the standard we strive to achieve. We are sorry to hear about the issue with the carbon filter. A sweet or syrup-like smell is not typical, and we understand how concerning this may be. Your health and peace of mind are our highest priorities, and we sincerely appreciate you bringing this matter to our attention. Our objective is to ensure that our purifiers clean the air in a safe and reliable manner. If you are willing, we would be pleased to investigate this issue further, whether that involves checking the filter installation or reviewing environmental factors. Please contact our customer support team or reach out to us via email at [email protected]. Your feedback is extremely valuable to us, and we are truly grateful that you took the time to share it.

Thank you for your feedback. We're glad to hear you're enjoying the product and that it's meeting your expectations both in performance and design.

Thank you for your review. It's great to hear that the auto and night mode features are working well for you. For help with the Wi-Fi connectivity issue, we encourage you to contact our customer care team here: https://www.dyson.com.sg/dyson-support

Thank you for your review. We're so glad to hear your Dyson Purifier is making a noticeable difference in your home environment, especially with vaping and dust. It's great to know it's working quietly and effectively while complementing your space!

Thank you for your review! We’re thrilled to hear how much you, and your family are loving the air purifiers, three units and a whole-home setup is amazing! So glad it’s made such a difference in your space.

Thank you for taking the time to share this with us. We are truly sorry that your product began producing an unpleasant odor after such a short period of use, that’s not the standard of quality or performance we stand behind, and we completely understand your concern. In some cases, filter odors can result from trapped debris or unexpected moisture buildup, especially in humid conditions or if the unit is used frequently in a compact space. We would love the opportunity to troubleshoot this issue further and identify the best solution for you. Our dedicated support team is here to help, and we would greatly appreciate the chance to make things right. Please feel free to reach out to us at [email protected], and be sure to include "Dyson Review" in the subject line for faster service. Thank you again for your feedback, it helps us grow, and it means a lot that you have given us the chance to address this. Warm regards, Dyson Marketplace Support