Customer Reviews for Dyson Big+Quiet HEPA Tower Air Purifier, 10-Speed, WiFi Enabled, Nickel/Prussian Blue (410636-01)

Hello there, thank you for sharing your experience with us. We’re glad to hear the purifier is working well for air purification and that you find the app useful, though we completely understand your frustration with the air movement feeling undersized for your room and the temperature reading being off by a few degrees. Your feedback is important to us, and we’re sorry for any inconvenience this has caused. Thank you for sharing your experience with us. We’re glad to hear the purifier is working well for air purification and that you find the app useful, though we completely understand your frustration with the air movement feeling undersized for your room and the temperature reading being off by a few degrees. Your feedback is important to us, and we’re sorry for any inconvenience this has caused. If you need assistance with optimizing your machine’s performance or troubleshooting further, our team will be happy to help. You can reach us via live chat (http://ms.spr.ly/6428t9If8) or call support at 866‑693‑9766. We’re committed to ensuring you get the best possible experience from your Dyson.

Thank you for sharing your wonderful feedback! We are delighted to hear that your Dyson unit is making such a positive difference in your home, especially in helping reduce dust in an older space. It’s great to know the performance is meeting your expectations and contributing to a cleaner, more comfortable environment. Your experience means a lot to us, and we truly appreciate you taking the time to share it.

Thank you for your review! We appreciate you sharing your experience with VOC removal. Our purifiers work to reduce VOCs over time, but levels can vary depending on room size and airflow. For tips on optimizing performance please reach out to our Support Team here: https://www.dyson.com.sg/support/contact-us

Thank you for your review! It’s great to hear the air purifier’s sensor is responding so quickly to changes in air quality, as that’s designed to keep your environment clean and fresh. Your feedback highlights the precision of the technology, and we appreciate you sharing your experience.

Thank you for your review! We're so glad to hear you're happy with the unit after a few months of use. Your feedback means a lot to us.

Thank you for your review! We're so pleased to hear the machine has been so efficient for you. It sounds like it's been the perfect addition to your home!

Thank you for sharing your experience! It’s wonderful to hear how well the Dyson Purifier is working for your home, especially in reducing cooking smells and allergens. We're so glad you're enjoying it!

Thank you for your thoughtful review. We are glad that you are enjoying the quiet performance of your purifier. Delivering powerful airflow with minimal noise is precisely the standard we strive to achieve. We are sorry to hear about the issue with the carbon filter. A sweet or syrup-like smell is not typical, and we understand how concerning this may be. Your health and peace of mind are our highest priorities, and we sincerely appreciate you bringing this matter to our attention. Our objective is to ensure that our purifiers clean the air in a safe and reliable manner. If you are willing, we would be pleased to investigate this issue further, whether that involves checking the filter installation or reviewing environmental factors. Please contact our customer support team or reach out to us via email at [email protected]. Your feedback is extremely valuable to us, and we are truly grateful that you took the time to share it.

Thank you for your feedback. We're glad to hear you're enjoying the product and that it's meeting your expectations both in performance and design.

Thank you for your review. It's great to hear that the auto and night mode features are working well for you. For help with the Wi-Fi connectivity issue, we encourage you to contact our customer care team here: https://www.dyson.com.sg/dyson-support

Thank you for your review. We're so glad to hear your Dyson Purifier is making a noticeable difference in your home environment, especially with vaping and dust. It's great to know it's working quietly and effectively while complementing your space!