Customer Reviews for Dyson Cool Gen1 Air Purifier, 10-Speed, White (664609-01)

Thank you for your review! We’re delighted to hear you’re enjoying the cooling performance and overall value. For assistance with the sleep function, please reach out to our support team via this link; http://ms.spr.ly/6428tW2vr.

Thank you for your review! We appreciate your detailed feedback and understand how important airflow and filtration performance are for your needs. Please reach out to our Customer Support team at www.dyson.com.sg/dyson-support so we can assist you with optimizing your machine or explore options that better suit your expectations.

Thank you for your feedback regarding the sound. Should you have any questions or wish to discuss your experience further, feel free to get in touch with our support team here: https://www.dyson.com.au/dyson-support

Thank you for your review! We appreciate your feedback on the noise level and the visibility of the volume indicator. Your insights help us keep improving.

Thank you for your feedback! To help reduce noise: Ensure the fan is placed on a stable, flat surface. Clean the air intake and filters regularly to prevent airflow obstruction. Use Auto mode or lower speed settings for quieter operation. If you’d like more assistance or troubleshooting tips, please visit our support page.

Thank you for your review. We’re delighted to hear you’re enjoying the quiet performance and fresher air quality, perfect for homes with pets!

Thank you for your review. We're glad to hear it's working well in your bedroom space. For any questions about filtration or performance, feel free to reach out via our support page here: http://ms.spr.ly/6422sFVmQ

Thank you for your review. We're pleased to hear you appreciate the design, filter maintenance, and rotation range of the Purifier Cool. Your feedback on airflow and speed is valuable as we continue refining our products to better suit diverse climate needs.

Thank you for your review! We're glad to hear the product is making a noticeable difference in your home and that you're impressed with its quiet and efficient performance.

Thank you for your review! We're glad to hear the purifier is working well for your bedroom. While Dyson purifiers focus on air quality and comfort, they don’t function as a traditional cooling fan or air conditioner. If you'd like some assistance to optimise the performance please reach out to our support team here: https://www.dyson.com.au/dyson-support

Thank you for your review. We appreciate your feedback on the noise level and airflow, these insights help us better understand user preferences and performance expectations. If you haven’t already, adjusting the speed settings or repositioning the unit may help optimise comfort during nighttime use.

Thank you for your feedback. We are pleased to hear that the purification performance meets your expectations, that is one of the core benefits we strive to deliver. We regret that the airflow has not met your needs when using the device as a fan. We understand the importance of achieving both effective cooling and air quality in a multifunctional product. Our aim is to provide solutions that balance strong airflow with high purification efficiency, though performance can vary based on room size, placement, and individual comfort preferences. If you are open to it, we would be glad to share tips on optimizing placement, adjusting settings, or improving overall airflow. For further assistance, please contact our chat or voice support team. We also welcome any additional insights that can help us enhance our products and better serve your needs.

Thanks for your feedback. We’re sorry to hear the Dyson Purifier Cool™ Gen1 TP10 didn’t meet your expectations. We’re always working to improve and your comments help us do that.

Thank you for your review. We're glad to hear the vacuum is working well and appreciate your feedback regarding the noise level. Your input helps us continue to refine our products for a better user experience.

We're sorry to hear you're experiencing unusual noise after just a week of use—that's definitely not expected. Please contact our support team at www.dyson.com.au/support so we can help resolve the issue promptly.

Thank you for sharing your experience. We are sorry to hear that the Graphic User Interface on your fan stopped functioning shortly after unboxing. That is certainly not the experience we aim to provide, and we understand how concerning it can be, especially when there is uncertainty about whether the air purifying function is operating correctly. We appreciate the care you have taken in handling the product and want to assure you that your concern is important to us. Our objective is to offer reliable and intuitive products, and we would welcome the opportunity to resolve this issue. Please contact our customer support team at [email protected] so that we can assist in troubleshooting the problem and ensure that your air purifier is functioning as intended. We are here to help.