Customer Reviews for Generac Power Systems CoSense 49ST Portable Inverter Generator, Pull Start, 6500 Watts (G0076800)

Thank you for sharing your experience with us. We’re very sorry to hear that your generator arrived in that condition and that it disrupted your deer camp plans. Opening a brand‑new unit only to have fuel pouring from the carburetor is absolutely not the experience we want for any customer. While retailers set their own return policies, it’s unfortunate that you were sent straight to a repair shop—especially one so far away—and then couldn’t use your generator when you needed it most. We also recognize how confusing it must have been to hear that the carburetor was full of “gunk” on a machine fresh out of the box, and that the repair shop wasn’t compensated. That would raise questions for anyone. We want to look into this further for you. If you’re willing, please reach out to our Customer Support team at 1‑888‑GENERAC with your generator's serial number and any repair documentation you received. With that information, we can review what happened, work with the servicing dealer, and ensure you’re supported going forward. You invested in a generator for reliability and peace of mind—please know we’re here to help restore both.

Thank you for taking the time to share this. We’re sorry to hear that you’re still waiting on your replacement since purchasing your generator on December 1. That’s far longer than the experience we want for our customers, and we understand how frustrating this delay must feel. We’d appreciate the opportunity to look into what’s causing the holdup and help move things forward. Please reach out to our Customer Support team at 1‑888‑GENERAC with your order details and generator serial number. We’ll work with you to get this straightened out as quickly as possible.