Customer Reviews for Generac Power Systems iQ3800DF 50st Portable Inverter Generator, Electric/Pull Start, 3000 Watts (G0089460)

Thank you for sharing your experience. We’re sorry to hear that your generator hasn’t worked as expected and that returning it was difficult. That’s not the experience we want for our customers, and we appreciate the chance to help make this right. You took the right first step in bringing your generator in for a diagnosis by one of our authorized service dealers. Our customer support team is available 24/7/365 to assist you with any product issues you may have, and to help ensure your generator is repaired in an efficient manner. If you require additional support, please contact us at 888-436-3722.

Thank you for sharing your experience. We understand how frustrating it can be when a generator doesn’t run properly, especially when repair options feel limited. We appreciate the opportunity to help you resolve this. If your unit isn't running right, the most common cause is a lack of fresh fuel or incorrect start up procedures. While replacing the carburetor may resolve some problems, we recommend following these steps from the owner’s manual to ensure optimal performance: Verify the load size: Make sure the connected devices do not exceed the generator’s rated capacity. Overloading can cause the unit to stall or shut down and may damage the generator. Check the ECO mode: If ECO mode is on, try switching it off when running higher-demand equipment. Inspect fuel and oil levels: Low oil or stale fuel can prevent proper operation. Refill with fresh fue and confirm oil is at the correct level. Reset the circuit breaker: If the breaker has tripped, reset it before restarting the generator. Air filter and spark plug: Ensure the air filter is clean and the spark plug is in good condition for optimal performance. If these steps don’t resolve the issue, our support team can guide you through additional troubleshooting or connect you with an authorized service provider. Call us at 1-888-436-3722 or visit Generac.com for assistance. We appreciate your feedback and want to make sure your generator delivers the reliable power you expect.

Thank you for sharing your experience. We understand how frustrating it can be when your generator doesn’t perform as expected, and we’re here to help you get back up and running. If your GP2500i shuts down or won’t run under load, here are a few quick checks you can make: Verify the load size: Make sure the connected devices do not exceed the generator’s rated capacity. Overloading can cause the unit to stall or shut down and may damage the generator. Check the ECO mode: If ECO mode is on, try switching it off when running higher-demand equipment. Inspect fuel and oil levels: Low oil or stale fuel can prevent proper operation. Refill with fresh fuel and confirm oil is at the correct level. Reset the circuit breaker: If the breaker has tripped, reset it before restarting the generator. Air filter and spark plug: Ensure the air filter is clean and the spark plug is in good condition for optimal performance. If these steps don’t resolve the issue, our support team can guide you through additional troubleshooting or connect you with an authorized service provider. Call us at 1-888-436-3722 or visit Generac.com for assistance. We appreciate your feedback and want to make sure your generator delivers the reliable power you expect.

We’re sorry to hear about your experience and appreciate you sharing your feedback. What you've described clearly does not align with the level of support we strive to provide our valued customers. We stand firmly behind our products and warranty coverage, and we want to make this right. Parts and service manuals are available online at https://www.generac.com/support/product-info-user-manuals/ Additionally, our Customer Support team can assist you with any warranty concerns you may have. Feel free to contact us directly at 1-888-436-3722. If your generator is still experiencing issues, we recommend connecting with an authorized Generac dealer for a full diagnosis. You can find one near you using our https://www.generac.com/dealer-locator. Your satisfaction matters to us, and we’d like the opportunity to turn this around. Please reach out so we can help resolve this quickly.

We're glad to hear that your generator has met your expectations! To find parts manuals and additional product documentation for your generator, enter your product's serial number on our product lookup page: https://www.generac.com/support/product-info-user-manuals/

Thank you for sharing your experience with us. While we're happy to hear the problem with your generator was resolved and that it is currently in good working order, we're sorry to hear that you encountered this issue in the first place, and that the repair took longer than expected. If you need additional assistance with your product in the future, or have any questions regarding recommended maintenance and service, our customer support team is available 24/7/365 and can be reached at 888-436-3722.