Customer Reviews for Dyson 360 Vis Nav Robotic Vacuum, Bagless, Blue/Nickel (304619-01)

Thank you for your review. We appreciate you sharing your experience, and we want to ensure you get the best performance from your product. Please reach out to our support team via this link, so we can assist further; http://ms.spr.ly/6429QHQfh.

Hello, thank you for sharing your feedback. We’re glad to hear that the Dyson 360 Vis Nav is delivering strong cleaning performance and picking up dirt more effectively than your previous vacuums. Designing advanced machines that deliver deep, intelligent cleaning is central to our mission. We regret that the app-focused controls and the current quick-start button have not met all your household’s needs, especially for users who prefer simple, one-touch operation. Your comments about the operating speed and ease of use are appreciated and will be passed along to our product teams, as usability is just as important as cleaning performance. If you’d like, our support team can offer guidance on optimizing quick-clean modes or making the app setup as straightforward as possible. Please reach out to our chat or voice support channels, we are here to help. Thank you again for your valuable input.

Thank you so much for your fantastic review and for giving the Dyson robot a chance despite the mixed opinions out there. We’re delighted to hear it’s making a real difference in your home, especially with a golden retriever and plenty of carpet to tackle! It’s great to know you’re seeing fluffier carpets and faster cleaning, and that the maintenance is simple and cost-effective for you. Your feedback motivates us and helps others see what’s possible. Thanks again for sharing your experience , we truly appreciate your trust and enthusiasm!

Thank you for sharing such a detailed and thoughtful review . We are thrilled to hear that your Dyson robot vacuum impressed you with its powerful cleaning and long battery life, and it means a lot to know how much you miss it while awaiting your replacement. Your feedback about its performance quirks and your experience with the faulty sensor gives us valuable insight, and we appreciate your patience during the warranty process. It’s wonderful to hear that, despite some challenges, you consider it an incredible addition to your home and that it reveals dirt you never knew was there. Thank you again for choosing Dyson and for letting us know just how much our technology has made a difference for you.

Thank you for your review. It’s helpful to hear that while you found it easy to use and quick to move, the suction and battery performance didn’t meet your expectations. Returning a product is never ideal, but your feedback about cleaning efficiency and how it compares to other options in the market is valuable. Insights like yours play an important role in shaping future improvements.

Thank you for taking the time to share your honest feedback; we appreciate your detailed insights about your experience. We understand your disappointment with the navigation issues, especially when the machine doesn’t follow mapped zones or complete its cleaning sessions as expected, even though the suction performance meets your needs. For any performance or navigation, please reach out to us via live chat or call; our agents are always happy to assist and help find a solution. Thank you again for your input; your comments help us improve.

Hi there, thank you so much for sharing your review! We’re delighted to hear our machine is working like a dream in your home. Your feedback made us smile, and it means a lot to know our technology is making a real difference. If you ever have any questions or need support, we’re here to help. Thanks again for being part of the Dyson family and for choosing us, happy cleaning!

We’re genuinely pleased to hear you’re satisfied with Robo1 and that it’s impressing you with its suction, sensor performance, and navigation. Naming your vacuum gives it real household character! You’ve raised an important point about the machine sometimes getting stuck on your forced air furnace diffusers, and we appreciate you bringing this to our attention. As you continue exploring Robo1’s features, please know our team is here if you’d like tips for optimizing its route or avoiding those tricky areas.

Thank you so much for taking the time to share your experience with us, and we appreciate your feedback, and we’re sorry to hear that the Dyson 360 Nav didn’t meet your expectations. We understand how important reliable navigation, scheduling flexibility, and ease of use are in a robot vacuum. Your comments are incredibly valuable and will be shared with our teams as we continue improving our technology and user experience. If you ever decide to try another Dyson product or run into any performance concerns in the future, you’re welcome to reach out to us through live chat at http://ms.spr.ly/6424QBHK2 or by calling our support team at 866‑693‑9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST, and we’d be happy to assist you.

Hi there, thank you for sharing your feedback. We’re delighted to hear that you’re very satisfied with your vacuum and that it’s making a noticeable difference in your home. We appreciate your honest comments about the sensor maintenance, and we’re glad it hasn’t taken away from your overall positive experience. If you need any tips or further assistance, please contact us through live chat or give us a call so we can help with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.

Thank you for taking the time to share your detailed feedback, and your honest experience is invaluable to us. We’re pleased you found the suction power strong and the bin easy to empty. Your comments on navigation, mapping, and edge cleaning are noted and have been shared with our product team, as insights like yours help drive improvements. If you need any support, please reach out to us via live chat or phone, and we’re here to help. Thanks again for choosing Dyson.

Thank you for sharing your feedback. We regret to hear that your machine did not work as expected from the start and that you have not received updates about your replacement. Providing a seamless and reliable experience is our priority, and we understand how frustrating this must be. If you are open to it, we would like to look into your replacement status and help resolve the issue promptly. Please contact our chat or voice support team with your order details, and we will prioritize your case. Your satisfaction is very important to us, and we remain committed to ensuring you receive the product and experience you deserve. Thank you again for bringing this to our attention.

Hi, thank you for taking the time to share your honest feedback. We’re glad to know where we can improve and appreciate your insights about your machine not getting close to walls and not returning to base when the battery is low. We completely understand how this can impact your cleaning routine, and your experience truly matters to us. If you’d like, we invite you to connect with our live chat or call support team, so we can look into what’s happening and help optimize your machine’s performance for your home. Your satisfaction is important, and we’re committed to making sure you get the most from your Dyson. Thanks again for your input. It really helps us get better.

Hi, thank you for taking the time to share your feedback with us, and we truly appreciate it. We’re sorry to hear that the machine didn’t perform as expected, especially around walls and floor vents, and we understand how frustrating that experience can be. If you ever decide to try another Dyson product or need help with any performance concerns in the future, our team is always here to support you. You can reach us through live chat at http://ms.spr.ly/6420Q6ZDK or by calling 866‑693‑9766. Our support team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST.

Hi, thank you very much for sharing your honest feedback and for your continued trust in Dyson. We’re sorry to hear that your experience with our robot vacuum hasn’t met the high standards you expect from us. We appreciate your detailed comments, and we want to assure you that your input helps us improve our products and service. If you’re experiencing any ongoing issues or need further assistance, please don’t hesitate to connect with us through our live chat at dyson.com/support/contact-us or by calling our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’re always here to help and want to make sure your Dyson experience is a positive one.

Thank you for sharing your feedback. We regret that your experience with the robot vacuum did not meet your expectations, particularly regarding its performance on rugs, sensor responsiveness, and battery life. We understand how disappointing it is when a product doesn’t deliver the ease or results you were hoping for, especially at this price point. If you are open to it, we would be glad to explore troubleshooting steps or adjustments that might improve navigation and coverage in your space, or address any sensor or docking concerns. Please contact our chat or voice support team for personalised assistance—we’re here to help. Your satisfaction is important to us, and we remain committed to ensuring our products perform to Dyson standards. Thank you again for your input.

Hi, thank you for sharing your experience with us and for your honest feedback. We truly appreciate it, and we’re sorry for the frustration you’ve had with your machine getting stuck on grates and area rugs. We want to help resolve this for you so you can enjoy your Dyson product as intended. If you continue to experience these performance issues, please reach out to us via live chat at http://ms.spr.ly/6422thMse or call our support team at 866-693-9766. We’re available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST, and we’re always here to help.

Thank you for sharing your feedback. We’re sorry to hear that your robot vacuum has been getting lost, struggling to return to the charging station and not providing the battery performance you expected. We understand how frustrating this experience can be, especially when the machine isn’t navigating as it should. We’d like to take a closer look and help resolve this for you. Please reach out to our support team so we can assist further: http://ms.spr.ly/6421thkM1

Thank you for being upfront about both the strengths and weaknesses of your experience. It’s great to hear the Dyson suction is impressing you, but we apologize for the difficulty with mapping and the sensors. You shouldn’t need to map your space multiple times or feel left in the dark about cleaning issues. If you want personalized troubleshooting, our team is ready to dive in over live chat or phone.

Hello there, we really appreciate you taking the time to let us know about your mapping struggles. That sounds frustrating and we're sorry the process hasn’t been smoother for you. If you’d like some step-by-step help, our support specialists are ready to chat online or by phone. Let us know if you’d like another set of eyes on the setup!