Customer Reviews for Dyson 360 Vis Nav Robotic Vacuum, Bagless, Blue/Nickel (304619-01)

Thank you for your review! We appreciate your detailed feedback on the device’s performance and ease of use. Insights like yours help us continue improving features to deliver a truly seamless and hands-free cleaning experience. If you wish to discuss this feedback, or ever have any questions or would like our assistance, please reach out to our support team, our contact details are listed here: https://www.dyson.com.au/dyson-support

Hi there, thank you for sharing such detailed feedback with us. We’re glad to hear that the navigation and sensor performance are improving over time, and that the suction power and filtration are working effectively to capture dust and hair. At the same time, we understand your concern about battery performance across multiple rooms and truly appreciate your patience. If you need assistance, we encourage you to reach out to us directly via live chat at http://ms.spr.ly/6422tXKKK or by calling our support team at 1-877-397-6622. Our dedicated team will be more than happy to guide you through the best solution.

Hi Jojo, thank you for sharing your experience with us. We completely understand how frustrating it must be to have your robot stop when encountering rugs, especially when you’d like it to clean independently. We truly appreciate your patience and want to ensure you get the right support for this concern. For further assistance, we encourage you to reach out to us directly via live chat at http://ms.spr.ly/6422tXKBy or by calling our support team at 1-877-397-6622. Our dedicated team will be more than happy to guide you through the best solution.

Thank you for your review. We’re delighted to hear how much you’re enjoying your Dyson robot and that its suction power and smart navigation are making such a difference in your cleaning routine. It’s great to know it’s helping you discover just how much dirt it picks up. If you ever need assistance or have any questions, please reach out to us via live chat or call, we’ll be happy to help.

Thank you for sharing your feedback. We’re delighted to hear that you love your Dyson Vis Nav and that it efficiently completes the job by returning to charge and resuming when needed. We understand it can be a little frustrating when the battery doesn’t last for a full pass, but it’s great to know the vacuum’s smart navigation ensures your home still gets cleaned thoroughly. Your satisfaction is very important to us, and we remain committed to delivering products that make cleaning easier and more effective.

Thank you for sharing your feedback. We’re delighted to hear that you love your new robot vac so much that you purchased a second one for your remodeled basement, and that it’s been helpful in reaching under beds and tables. It’s great to know that cleaning as shown in the video resolves the occasional “lifted” message, and we appreciate you noting how much value it adds to your home, even if it drives your dog a little crazy! If you ever have any questions or need assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.

Thank you for sharing your feedback. We are pleased to hear that the suction and power are working well and that the machine is effectively picking up dirt, dust, and dog hair every day, but we understand your concern about the frequent need to clean the sensors and the navigation not being perfect when returning home. If you would like us to assist you further with this matter, we kindly ask that you contact us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.

Hi there, we hope you’re doing well. We’re truly sorry to hear about the trouble you have faced with your Dyson, we understand how frustrating that must be. To help you with the best possible resolution, could you please share the serial number of your machine? Our team will be ready to assist you further once we have that detail.

Thanks for your review! Let's look into this for you as it may have simply been an error with the review link feel free to get in touch with our support team here: https://www.dyson.com.au/dyson-support

Thank you so much for sharing your feedback with us. We’re delighted to hear that you’re enjoying the wonderful features of your Dyson robot vacuum, especially the improved suction power, quiet operation, and light sensors. We completely understand how important a reliable cleaning partner is in daily life, and we’re glad to know it’s making a positive difference for you. We also appreciate your suggestion about adding another port for use upstairs, your feedback is valuable and helps us continue to improve our products and services. Thank you again for choosing Dyson and for taking the time to share your experience.

We appreciate you taking the time to share your experience. It’s great to know the Dyson 360 Vis Nav has impressed you with cleaning power, though we’re saddened navigation has been a challenge. Your comments on mapping and docking are important to us, and we’d be glad to assist further. Please contact us via live chat or call. We’d be happy to help troubleshoot.

Thank you for sharing your feedback. It’s great to hear that while your house was already clean, the vacuum has helped make it even cleaner and enhanced your overall experience. If you have any concerns or need further assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.

We’re delighted to hear that your Dyson units have impressed you with their navigation and smooth movement. Thank you for sharing your experience. We’re glad they’ve been working so well for you!

We appreciate you taking the time to share your experience. It’s great to know your Dyson 360 Vis Nav has been efficient, quiet, and thorough. We’re glad you love the improvements over your 360 Eye.

Thank you for sharing your honest review. We regret that the robot vacuum didn’t deliver the features you were hoping for. We appreciate your feedback on mapping, mopping capability, and accessories, and we’ll pass this along to our team. Please connect with our customer care team via live chat or call, if you’d like additional support.

Thank you for sharing your feedback with us. We are very sorry to hear that your Dyson did not work as expected and that you have not yet received a replacement or refund after returning it. We completely understand how disappointing this experience must be, and we sincerely apologize for the inconvenience caused. Your satisfaction is very important to us, and we would like to ensure this matter is resolved quickly. Please reach out to our customer support team directly through chat or voice support with your order details, and they will assist you with processing your refund or replacement. We appreciate you bringing this to our attention, and we will do our best to make things right.

Thank you for sharing your feedback with us. We are glad to hear that overall your Dyson is working well, but we are sorry to learn that you have experienced difficulty returning or locating the base and that the drop sensors require frequent cleaning. We understand how inconvenient this can be and appreciate you bringing it to our attention. Your feedback is valuable, as it helps us continue to refine our designs and improve ease of use for our customers. We are glad you took the time to share your experience with us.

Thank you for sharing your feedback. We’re glad to hear you love your robot and appreciate your suggestion about increasing the bin size for future models. If you ever need assistance or have any questions, please visit our support page: http://ms.spr.ly/6424tOdpa.