Customer Reviews for Dyson 360 Vis Nav Robotic Vacuum, Bagless, Blue/Nickel (304619-01)

Thank you for sharing your feedback. We regret that your experience with the unit has been frustrating, particularly with navigation issues, and performance challenges in dimly lit environments. Intelligent and responsive movement is central to our commitment, and we understand how disruptive it can be when the device struggles to operate smoothly. We also appreciate your note about excessive hair wrap on the brush roll, which should be minimized in modern designs. If you are open to it, we would be glad to explore ways to enhance your experience, whether through firmware updates, maintenance tips, or adjustments to your home setup that may improve performance. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your product. We value your feedback and look forward to supporting you further.

Thank you for sharing your feedback. We are delighted to hear that the vacuum's performance and navigation have exceeded your expectations, as delivering powerful cleaning and intelligent functionality is central to our commitment. We regret that the unit has developed a loud vibration noise, despite your thorough cleaning and inspection of the brush bar. We understand how disruptive this can be and sincerely appreciate you bringing it to our attention. If you are willing, we would be glad to explore ways to resolve this issue, whether through troubleshooting steps, guidance on internal component checks, or by providing the best possible resolution. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your vacuum. We greatly appreciate your continued trust and the opportunity to support your experience.

Thank you for your review. We appreciate you sharing your experience and take all feedback seriously as we continue to improve. For further support or to share more details, please visit our support page: http://ms.spr.ly/6428s7B9E

Thank you for sharing your feedback. We truly appreciate your continued trust in Dyson, and it is clear you have had a long-standing relationship with our products. We regret that your recent experience has been disappointing, especially given the issue with the device not locating its dock to recharge, even after service. We understand how frustrating this must be, particularly when expectations are shaped by years of reliable performance. If you are willing, we would be glad to explore ways to resolve this, whether through troubleshooting steps, guidance on optimal dock placement, or further support options. Please contact our chat or voice support team, and we will be happy to assist you. Your satisfaction is important to us, and we remain committed to ensuring your Dyson products deliver the quality and convenience you expect. We value your feedback and look forward to restoring your confidence in our service.

Thank you for sharing your feedback. We are glad to know that you have been using the Dyson 360 Vis Nav, as providing smart and efficient cleaning solutions is central to our commitment. We regret that the device frequently gets stuck, even in open areas, and that this has led to a disappointing experience. We understand how important it is for automated tools to navigate smoothly and reliably, and we sincerely appreciate you bringing this to our attention. If you are open to it, we would be glad to help troubleshoot the issue, whether through guidance on sensor calibration, floor layout adjustments, or firmware updates that may improve navigation. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning tools. We appreciate your continued trust and the opportunity to support your experience.

Thank you for your review. It sounds like you’ve gone above and beyond to keep your machine running smoothly. Our team would love to help resolve the app issue so you can enjoy a seamless experience. Please reach out to our support team here: https://www.dyson.com.au/dyson-support

Thanks for your review. It’s good to hear you’re generally happy with the product, but the issue with scheduled cleaning and room mapping sounds frustrating, especially when it requires manual resets to get things back on track. Feel free to reach out to our support team! https://www.dyson.com.au/dyson-support

Thank you for sharing your feedback. We regret that your floorcare experience has been frustrating, particularly with navigation behavior and battery performance. A smooth and efficient cleaning pattern is essential to maximizing both coverage and convenience, and we understand how disruptive it can be when the device struggles to complete a single room without multiple recharges or becomes stuck under furniture. We appreciate you taking the time to describe the challenges you have encountered, including the need to manually assist the machine in learning a usable path. If you are open to it, we would be glad to explore ways to improve its performance, whether through guidance on optimizing room mapping, adjusting furniture placement to reduce obstructions, or reviewing software settings that may enhance navigation and battery efficiency. Please contact our chat or voice support team, and we will be happy to assist you. Your experience matters to us, and we remain committed to helping you get the most from your floorcare technology.