Customer Reviews for Shark CarpetXpert HairPro Pet with StainStriker Upright Vacuum, Bagless, Gray (EX301)

Hi Topl, Thank you for taking the time to leave a review. We’re truly sorry that the Shark CarpetXpert did not meet your expectations. We understand how frustrating it can be that the tanks are too small and that it's hard to dry your carpets. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We recommend putting the unit in Quick Dry mode after the cleaning cycle to reduce dry time and turning on any available AC units or fans to help circulate air in the room. If you’d like to speak with us further, you can visit the following link to contact us: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hi Brenda, Thank you so much for sharing your feedback with us. We’re truly sorry to hear that your replacement Shark isn’t dispensing the cleaning solution as it should. We completely understand how frustrating this must be, and we want you to know that we’re here to help make things right. Your experience matters to us, and we’ll be passing your feedback along to the appropriate teams to ensure it’s addressed. In the meantime, we’d love for you to check out our troubleshooting guide below, which includes helpful steps that may resolve the issue: https://support.sharkninja.com/article/EX300-Series-Shark-CarpetXpert-HairPro-Pet-with-StainStriker-Troubleshooting-Guide If the problem continues after trying those steps, please follow the instructions at the end of the guide to reach out to our support team. We’ll be happy to assist you further and make sure you get the best possible experience with your product. Kind regards, Shark Clean NA.

Hi Howie, Thank you for taking the time to leave a review. We’re truly unhappy to hear that you’re experiencing low suction with your Shark vacuum, which is making it take longer to dry your carpets. We completely understand how frustrating this must be for you, and we truly appreciate you bringing this to our attention. Your feedback is incredibly valuable, and we’ll make sure it’s shared with the appropriate teams to help us improve our products and services. Thank you for giving us the opportunity to make things right. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/EX300-Series-Shark-CarpetXpert-HairPro-Pet-with-StainStriker-Troubleshooting-Guide?redirect=false If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review, and for bringing this to our attention. We understand how inconvenient it must be that the upgraded Shark unit feels heavier and more difficult to carry upstairs. We know this can be frustrating, and we truly appreciate you sharing your experience with us. Your input is invaluable as it helps us improve our products, services and better understand what our customers want and need. Please rest assured that we will pass along your feedback to the appropriate teams, including your thoughts on the scent of the cleaning solution and your preference for the original fragrance. If you should need any assistance with your Shark, you can contact us at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi there, We’re truly sorry to hear that your carpet cleaner stopped working after performing so well initially. We understand how frustrating and disappointing this must be, especially after investing in a product you trusted. We regret to hear that the support you received did not resolve the issue. This is not the experience we want for our customers, and we appreciate you sharing your honest feedback with us. Your comments are important and help us improve. Please feel free to reach out to us so we can assist further and explore options to make this right. You can contact our customer care team at https://support.sharkninja.com/en-CA/contact-us. Kind Regards, Shark Clean US.

Hello, Thank you for taking the time to leave a review. We appreciate your suggestion and will forward it to the teams involved in future development. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. We’ll pass it along to the relevant teams for future development. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean