Customer Reviews for Shark HydroVac MessMaster Upright Vacuum, Bagless, Navy (WD161)
Shark HydroVac MessMaster Upright Vacuum, Bagless, Navy (WD161) is New at Staples
Item # : 24648500
Model # : WD161
- 3-IN-1 CLEANING: The Shark HydroVac MessMaster vacuums, mops and cleans itself at the same time to deep clean hard floors and clean area rugs.
- WET + DRY MESSES: The powerful suction and hydro mopping pulls in dirt and debris, wet messes, stains and grime to leave a streak-free, clean surface. Stain Boost mode delivers a 2x boost of cleaning solution compared to normal mode.
Price is $249.99
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Over 30
102 reviews
Most helpful positive review
Posted Dec 17, 2025
Works very well
Pretty easy to set up and use. Working very well so far in cleanup of generic messes and pet messes. Definitely worth it when Sales or Deals are going on. Use a Price tracker to check.
VS
Most helpful critical review
Posted Jan 10, 2026
Does not do what it's supposed to
Had the machine 3 months broke. Too many problems. If one little hair gets in the dirty thing then the whole machine goes haywire. Then they sent us a replacement one. After this one breaks. We're just going to go to something industrial. It's plastic and junky don't buy it if you have dogs. Big mistake
Spike9
Reviewed at:
sharkninja.com
Posted Jan 10, 2026
Does not do what it's supposed to
Had the machine 3 months broke. Too many problems. If one little hair gets in the dirty thing then the whole machine goes haywire. Then they sent us a replacement one. After this one breaks. We're just going to go to something industrial. It's plastic and junky don't buy it if you have dogs. Big mistake
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Response from Staples :
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Shark product broke within just three months. We’re glad to know that you were assisted promptly and received a replacement. We completely understand how frustrating this experience must have been, and we appreciate your patience.
Please know that your feedback is incredibly valuable, and we’ll be sharing it with the relevant teams internally to help improve our products and services.
If there’s anything more we can do to make your experience even better or if you’d like to share additional thoughts, we’d love to hear from you. Feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
January 10, 2026
Dcole57
Reviewed at:
sharkninja.com
Posted Jan 3, 2026
Two defective units
Amazing machine when it works. First machine died after a few months, no problem and replacement was sent. The replacement had the same issue with the roller not activating. They sent a new roller and cover which didn’t fix it either. The next replacement comes with a cost apparently, so I don’t think I’ll be paying for a third defective unit. Clearly there’s a manufact...
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Response from Staples :
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the brushroll on your replacement Shark unit is still not spinning. We understand how frustrating it must be to experience the same issue again, even after receiving a new roller and cover that didn’t resolve the problem. We also recognize your concern about being asked to pay the shipping fee for another replacement, and we completely understand why you may be hesistant.
Please know that we take your feedback seriously and will share it with the appropriate teams internally. Our goal is to make this right for you, and we appreciate your patience as we work toward a solution.
If there’s anything we can do to make your experience even better or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
January 6, 2026
TooSad
Reviewed at:
sharkninja.com
Posted Dec 30, 2025
Not good enough, Shark
I purchased the product about 10 months ago and I am regretting I spent money on this. After plenty of research this was the one that caught my eye, unfortunately. I was so excited to use it so I started it up as soon as I got home with it. It left way too much water standing on my hardwood floors. As I carried it to the dock it dripped a trail of dirty water the entir...
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Response from Staples :
Hi there,
Thanks so much for your feedback. We’re so sorry to hear this has been your experience. After doing your research and feeling excited about your purchase, it must be incredibly disappointing to end up cleaning twice. That’s not what we want for any of our customers. Something definitely doesn’t seem right here, and we’d love the chance to make this right for you. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will do everything we can to help.
Kind Regards,
Shark Clean US.
January 2, 2026
PetCleanupExpert
Reviewed at:
sharkninja.com
Posted Dec 17, 2025
Works very well
Pretty easy to set up and use. Working very well so far in cleanup of generic messes and pet messes. Definitely worth it when Sales or Deals are going on. Use a Price tracker to check.
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Markis
Reviewed at:
sharkninja.com
Posted Sep 24, 2025
My Wife Told me to
Great Vacuum Cleaner definitely the only kind of vacuum cleaner my wife allows me to buy.
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Flaming Red draggg-onnnn
Reviewed at:
sharkninja.com
Posted Sep 7, 2025
I like it........I like it alotttttt
Great machine that vacuums and wet/mops my tiled and hardwood floors. Only complaint is that I wish they provided the roller in different thickness for my tiled floor. The roller would not get to the grout but instead spins over the tiles and leaving the cleaning solution which has foamed up frm spinning frm between the 2 tiles. Maybe a thicker more material brush/rolle...
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PEPPER2009
Reviewed at:
sharkninja.com
Posted Aug 26, 2025
Not worth the hype
Let me start by saying I've been a loyal shark owner for years. I absolutely love the vacuum cleaners and it's the only brand ive purchased for over 15 years. But this just doesn't live up. This comes after I purchased a 400 dollar robot vacuum that started leaking 2 weeks later. And was given the runaround about the warranty.
This vac/mop is messy and the mess is una...
This vac/mop is messy and the mess is una...
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Response from Staples :
Hello PEPPER2009,
Thank you for being a loyal Shark customer for over 15 years, we truly appreciate your continued support. We’re very sorry to hear that your recent experience with the robot vacuum and vacmop hasn’t lived up to the standards you’ve come to expect from us. We understand how frustrating it is to deal with product issues and warranty concerns, especially when it affects your daily cleaning routine. Your feedback about the vacmop’s performance and design is incredibly valuable, and we’ve shared it with our product team for review. If you’d like further assistance or would like us to take another look at your case, please don’t hesitate to reach out to our team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
August 26, 2025
SquirrelBrain
Reviewed at:
sharkninja.com
Posted Aug 17, 2025
Awesome lil thing - especially if you have dogs!
I absolutely love this thing! We have 3 dogs so it’s a full time job trying to keep the house clean. The vacuum suction is impressive and the mopping feature does a good job. I couldn’t believe how dirty the water tank was after one use!! Regular mopping always feels like I’m just scooting the dirt around on the floor, I love how this product actually sucks up the mess....
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Linda T
Reviewed at:
sharkninja.com
Posted Jul 17, 2025
Great, cleans fantastically.
I bought it for my daughter for her new home and she loves the way it picks up the dirt and leaves her floors clean znd looking great. She's a very happy camper.
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Oshkosh Family
Reviewed at:
sharkninja.com
Posted May 21, 2025
Very Disappointed
We usually have very good experiences with shark products, but I have to say I am very disappointed in this machine ,it was not cleaning as advertised since day 1. It's only use now is a door stop. We.bought a Bissell ccrosswave and that is 1000 times better
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
May 23, 2025
Joe n Deb
Reviewed at:
sharkninja.com
Posted May 8, 2025
Works as advertised!!
Bought this a month ago and it's wonderful! Uses a small amount of cleaner per room and works great! Love the self-cleaning feature.
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GodBlessTexas
Reviewed at:
sharkninja.com
Posted May 3, 2025
Niche cleaning - not for homes with large pets
My old shark died, and we moved, so we no longer had carpet downstairs, enter the HydroVac. We have a bulldog who sheds fine fur 24/7 365, a Golden Retriever, and a 20lb mutt. I did not expect this product to pick up all the pet hair, so I dry mopped first. The suction power is that of a stick vacuum, which is very disappointing. The hydro part of this works well, but l...
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
May 6, 2025
Elqutobmommy
Reviewed at:
sharkninja.com
Posted Apr 9, 2025
Do waste your money
I bought this in September and the clean water tank has gotten a hole and there are no options for replacement which means this whole vacuum is now garbage. I would think if you made products like that were shotty quality you would at least make replacement parts so they could be purchased.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the water tank of your Shark HydroVac has a hole. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
April 9, 2025
Mom Mess
Reviewed at:
sharkninja.com
Posted Apr 7, 2025
Great product!
My first vac/mop was a Bissell and I enjoyed the convenience but the shark brand is definitely an upgrade! It is my go to daily cleaner, it does a good job for daily mess with kids, animals and dirt living in the country. The self clean function is easy and keeps it ready to go for the next round!
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Rico
Reviewed at:
sharkninja.com
Posted Mar 26, 2025
Terrible product
I bought this product two months ago and it worked fine for the first two weeks but for some reason the vacuum will say that the dirty water tank is full even after I've emptied it and thoroughly cleaned it. It won't work and is completely useless. Save your money and get something better.
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Response from Staples :
Hello Rico,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
March 31, 2025
ringalls51
Reviewed at:
sharkninja.com
Posted Mar 11, 2025
bad sweeper and mop
i have another kind of shark power mop. this one is top heavy and it does not have a button to give extra fluid for tough spots. it states it is sweeper also but is not very good one. it stops the sweeper from working when debris covers the top of the dirt container. you have to stop and clean it when there is very little liquid in the container. i would not buy again.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
March 13, 2025
Ho59
Reviewed at:
sharkninja.com
Posted Mar 9, 2025
Works great
Cleans very well, just wish the tanks were bigger.
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Petey
Reviewed at:
sharkninja.com
Posted Mar 5, 2025
Poor priduct
I've had this product for a year. I own 5 shark cleaning products. I love them all but this one. It leaves to much water on the floors and isn't convenient to use very disappointed
.
.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
March 11, 2025
Ines66
Reviewed at:
sharkninja.com
Posted Feb 10, 2025
Lightweight. That’s the best thing I can say.
I hope I have time to return it. Bought it for the mopping feature which is virtually useless. Spend more time cleaning than using.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Hydro-vac, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
February 28, 2025
Nancy
Reviewed at:
sharkninja.com
Posted Feb 6, 2025
A little improvement needed
I'm overall pleased with the performance of the MESSMASTER and the ease of operation. My only complaint is that if your floors aren't completely smooth/flat you will have to go over the same area with multiple passes and from different directions and sometimes you still won't get the entire area. I would think a fluffier brush roller might fix that problem.
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