Customer Reviews for Shark Wet and Dry Cordless Robotic Vacuum, Bagless, Gray (RV2820YE)

Hi Evan, Thank you for sharing a detailed review on your experience with the PowerDetect 2-in-1 Robot. We are truly sorry to learn that the PowerDetect didn't quite meet your expectations. Your feedback is greatly appreciated and will be shared with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you would like further information on how to maximize your experience, please visit our website for guides and tutorials here: https://support.sharkninja.ca/en-CA/product/rv2800ze-rv2800ye-rv2800ys-series/01tHs00000D0UeKIAV, or contact our support team here: https://support.sharkninja.ca/en-CA/contact-us. We are always ready to assist and ensure your experience is a positive one. Sincerely, Shark Clean CA

Hi Smokey 735, Thank you for taking the time to leave a review. We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-888-228-5531 so we can assist you further. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Shark Home US

Hi Rexiru13, Thank you for taking the time to leave a review. We’re deeply unhappy that your PowerDetect Robot Vacuum has a low suction. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531, or refer to the self-help guide below. One of our agents will be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide Kind regards, Shark Clean

Hi Brett, Thank you for sharing your feedback. We’re sorry to hear about the difficulty with installing new brushes and keeping track of the additional pieces. We understand how important it is to have a seamless experience and easy access to replacement parts. Please know that your concerns are important to us, and we’d love to help. If you need assistance, feel free to reach out to our team at 1-888-228-5531, and we’ll guide you through the process. Thank you for bringing this to our attention, we truly appreciate your feedback as it helps us improve. Sincerely, Shark Clean US

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that this Robot vacuum wasn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. Kind regards, Shark Clean CA

Hello, Thank you for taking the time to leave a review. This isn’t the experience we want our customers to have, and we’re eager to help here. Please know that we have escalated this to our team and it's being investigated. We appreciate you reaching out to us by phone to have this issue rectified. Thank you for your patience and understanding. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates. Kind regards, Shark Clean

Hello there, Thank you for takin the time to leave a review. We’re sorry to hear that your robot hasn’t been completing mopping sessions and is struggling to dock—that’s definitely not the experience we want for our customers. We understand how frustrating this must be after only a few weeks of use. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello, Thank you for taking the time to leave a review. This isn’t the experience we want our customers to have, and we apologize for how frustrating this must be. Based on the experience you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Robot Vacuum. We understand how frustrating it must be to have the same issue occur twice with the same unit. This is not the experience we wish for our customers to have, and we would like to take this opportunity to make things right. Please contact our team at 1-888-228-5531, we'd be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET. Kind Regards, Shark Clean

Hello there, Thank you for taking the time to leave a review. We're happy to hear that you’ve been loving your robot overall! We completely understand how frustrating it must be to come home expecting clean floors, only to find your robot stuck in front of the dock, unable to charge. We're truly sorry to hear that you haven’t received a clear solution — that’s not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hi there, Thank you for sharing your experience. We’re truly disappointed to hear that your PowerDetect 2-in-1 Robot is having trouble docking and that the base has started leaking. That’s certainly not the performance we expect from our products, and we understand how frustrating it must be—especially when you’ve had difficulty reaching support. We’d love the opportunity to make this right. Please try contacting our Customer Care team by phone at 1-888-228-5531 and we’ll do our best to assist you promptly and thoroughly. Warm regards, Shark Clean US