Customer Reviews for Shark Wet and Dry Cordless Robotic Vacuum, Bagless, Gray (RV2820YE)
Shark Wet and Dry Cordless Robotic Vacuum, Bagless, Gray (RV2820YE) is New at Staples
Item # : 24648505
Model # : RV2820YE
Smart. Powerful. Completely Hands-Free. The PowerDetect NeverTouch robot vacuum and mop combines five advanced technologies to deep-clean every floor type—targeting debris, stains, and edges—while its self-maintaining base empties, refills, and dries for a truly touch-free clean.
- NeverTouch Base self-empties debris, self-refills the mopping tank, and dries the mopping pad.
- Five powerful cleaning technologies help to target hidden debris and stuck-on stains.
Price is $899.99
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Over 30
121 reviews
Most helpful positive review
Posted Oct 23, 2025
Easy use
Had the shark power detect for about a month really loving how well it cleans and is easy to use.
VS
Most helpful critical review
Posted Nov 28, 2025
Disappointed
I return it after a few days. I found it to be to complicated to use. The mapping is a pain. Sorry I have used a robot vacuum for years no problem. The app is useless. Sorry I was so excited to buy it, but so disappointed I had to return it.
Smokey 735
Reviewed at:
sharkninja.com
Posted Dec 3, 2025
Have not been able to make it work like it should.
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Rexiru13
Reviewed at:
sharkninja.com
Posted Nov 29, 2025
Don’t waste your money!
I upgraded to a newer model and gave away my older model. Very disappointed at the lack of cleaning and picking up dog hair with this new one. It gathers it then drops random piles of hair and dirt around the house. I’ve only had it 2 months and had to remap 3 times because I thought it may be missing areas but it just doesn’t pick up the dirt and hair. Very disappoin...
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Brett1
Reviewed at:
sharkninja.com
Posted Nov 28, 2025
Rough setup
New brushes will not go on and the entire setup has too many additional pieces to keep up with an replace. They do not have any of the replacement parts easy to find
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Taffy
Verified Buyer
Reviewed at:
Shark Ninja
Posted Nov 28, 2025
Disappointed
I return it after a few days. I found it to be to complicated to use. The mapping is a pain. Sorry I have used a robot vacuum for years no problem. The app is useless. Sorry I was so excited to buy it, but so disappointed I had to return it.
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Karim Nagiub
Reviewed at:
sharkninja.com
Posted Nov 26, 2025
Horrible
I bought this and so far Shark has sent 3 different units because this thing wont dock 3 units and the 3 of them have the same issue, while it has the mop pad and a full water tank IT WONT DOCK ON IT'S OWN, we have move them from place to place thinking it may be the floor, the light or whatever but no IT IS THE DESIGN DON'T BUY IT
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have, and we’re eager to help here. Please know that we have escalated this to our team and it's being investigated. We appreciate you reaching out to us by phone to have this issue rectified. Thank you for your patience and understanding. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates.
Kind regards,
Shark Clean
November 26, 2025
Wishfull shopper
Reviewed at:
sharkninja.com
Posted Nov 19, 2025
Won’t mop
I’ve had this for a few weeks and it doesn’t do a good job. It never completes a mopping session and struggles to get back onto the dock after trying to mop
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Response from Staples :
Hello there,
Thank you for takin the time to leave a review.
We’re sorry to hear that your robot hasn’t been completing mopping sessions and is struggling to dock—that’s definitely not the experience we want for our customers. We understand how frustrating this must be after only a few weeks of use. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
November 20, 2025
GT1211
Reviewed at:
Shark Ninja
Posted Nov 17, 2025
Parts fall apart while just sitting
I got this robot because my previous two from the same brand fell apart within 2–3 months, and the company offered me a free upgrade. Unfortunately, it has turned into another nightmare. The robot worked well at first, but then the water tank on the base failed—only one month in.
The base tank suddenly started leaking everywhere even though no one touched or moved it. T...
The base tank suddenly started leaking everywhere even though no one touched or moved it. T...
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have, and we apologize for how frustrating this must be. Based on the experience you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
November 18, 2025
SharkisJunk
Reviewed at:
sharkninja.com
Posted Nov 9, 2025
It will leak and ruin your floors
I purchased this and the base leaked and ruined my wood floors. Shark replaced it and it leaked and ruined my wood floors again. It forgets the map as well and only cleans a small area. I’ve gone through all the troubleshooting and nothing works. It’s just junk.
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Response from Staples :
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Robot Vacuum. We understand how frustrating it must be to have the same issue occur twice with the same unit. This is not the experience we wish for our customers to have, and we would like to take this opportunity to make things right.
Please contact our team at 1-888-228-5531, we'd be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean
November 11, 2025
ajram
Reviewed at:
sharkninja.com
Posted Nov 4, 2025
Great vacuum at pricepoint
We have been using this robot vacuum for about 2 weeks now and so far we like it. A lot of reviews online seems mixed, but decided to give it a try because it was a good price point. Setup was pretty straight forward and easy. I would allow for a few hours setting up as it needs to map your home and then do a run to detect carpet and hard floors. No big deal. We bo...
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ASEATON
Reviewed at:
sharkninja.com
Posted Oct 29, 2025
2 IN 1 ROBOT
I BOUGHT THIS ABOUT 10 MONTHS AGO I LOVE IT MY ONLY BAD REVIEW IS IT WILL NOT GET BACK INTO THE DOCK YOU HAVE TO HELP IT GET BACK ON THE DOCK TO CHARGE IT IS VERY FRUSTRATING WHEN YOU ARE AWAY AND HOPING TO COME BACK TO ALL THE FLOORS DONE AND TO FIND YOUR ROBOT JUST STUCK IN FRONT OF THE DOCK! I HAVE REACHED OUT AND NO ONE SEEMS TO KNOW WHAT THE ANSWER IS!
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Response from Staples :
Hello there,
Thank you for taking the time to leave a review.
We're happy to hear that you’ve been loving your robot overall! We completely understand how frustrating it must be to come home expecting clean floors, only to find your robot stuck in front of the dock, unable to charge. We're truly sorry to hear that you haven’t received a clear solution — that’s not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
November 7, 2025
Dust conquerer
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
sharkninja.com
Posted Oct 23, 2025
Easy use
Had the shark power detect for about a month really loving how well it cleans and is easy to use.
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Crappiest shark yet
Reviewed at:
sharkninja.com
Posted Oct 21, 2025
It's junk with nobody to help.
Never returns to dock on its own. It finds the base and trys but just makes alot of noise the error.
The base has started leaking. I've tried getting ahold of support with no luck.
The base has started leaking. I've tried getting ahold of support with no luck.
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Response from Staples :
Hi there,
Thank you for sharing your experience. We’re truly disappointed to hear that your PowerDetect 2-in-1 Robot is having trouble docking and that the base has started leaking. That’s certainly not the performance we expect from our products, and we understand how frustrating it must be—especially when you’ve had difficulty reaching support.
We’d love the opportunity to make this right. Please try contacting our Customer Care team by phone at 1-888-228-5531 and we’ll do our best to assist you promptly and thoroughly.
Warm regards,
Shark Clean US
October 22, 2025
EchoM
Reviewed at:
sharkninja.com
Posted Oct 19, 2025
What a joke!
This is my second shark power detect 2 in 1 in less than 6 mi this. I have had my replacement shark for 2 weeks and it is already having multiple issues. It will no longer mop, it throws multiple error codes back to back when it is not running, it will not pick up any dirt nor debris when vacuuming, and it only left a map of what it cleaned for 1 day. I unfortunately h...
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Response from Staples :
Hi Echo,
Thank you for sharing your experience. We’re truly sorry to hear about the repeated issues you’ve encountered with your PowerDetect 2-in-1 Robot Vacuum. That’s certainly not the experience we want for our customers,especially after replacing the unit and still facing challenges.
We’ve shared your concerns with our product and support teams to help improve reliability and user experience moving forward. We’d love the opportunity to make this right and help troubleshoot the issues you’re experiencing. Please reach out to our Customer Service team at1-888-228-5531 with your product details, and we’ll do our best to assist you. Thank you again for your honest review and for giving Shark another try.
Warm regards,
Shark Clean US
October 27, 2025
Lucy2
Reviewed at:
sharkninja.com
Posted Oct 19, 2025
A very smart efficient robot
We have enjoyed the benefits of the Robot vacuum and since we love it so much. We decided to upgrade to the vac and mop. It’s amazing, it does clean well. It goes well over floor variations. And once mapped it takes care of every groove and hard to reach places under the beds. It is pretty low maintenance. It let us know when we need to clean the brushes , empty cani...
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MKro
Reviewed at:
sharkninja.com
Posted Oct 10, 2025
The app crashes every time I try to view the cleaning report. I have been told by the support bot to check the history in the app but that is not an option anywhere. Water puddles under the vacuum and now my hardwoods are warped. It is impossible to get on the phone with someone who can help. I finally got a human yesterday and she had me refill the tank and start ...
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having leaking and app troubles with your Shark PowerDetect. This is not the experience we want our customers to have. . Please give us a call back at 1-888-228-5531 and we'd be happy to look into
this for you.
Kind regards,
Shark Clean
October 13, 2025
Nathan4810
Reviewed at:
Shark Ninja
Posted Oct 8, 2025
Not a good purchase.
I’ve owned various robot vacuums and mops over the years. This is, by far, the worst. My floors actually look worse after running it, because it spits out little piles of debris every time the back end lifts up and sets back down (I think this is the “never stuck” feature. I don’t even know. It’s not stuck on anything. The back end randomly pops up and down, leaving pil...
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Response from Staples :
Hi Nathan,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Shark is having trouble picking up debris and the mopping feature is not working as it should. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-520-7816. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean CA.
October 9, 2025
Manal
Reviewed at:
sharkninja.com
Posted Sep 30, 2025
Great
It’s amazing working great and clean well but the problem is sometimes it disconnects from app
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Kels722
Reviewed at:
sharkninja.com
Posted Sep 27, 2025
Time in our day back!
This has been the best vacuum and mop I have ever purchased! We use it daily and have a schedule set for while we are sleeping. It has helped manage keeping the floors clean with two dogs and a baby and we have kept our sanity! Our favorite feature has been spot cleaning when messes occur. Would purchase again!
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Anne.S
Reviewed at:
Shark Ninja
Posted Sep 10, 2025
Good but needs improvement
Purchased this 4 months ago to replace another brand robot vacuum, which I might add was terrific. Unfortunately, I couldn't replace the parts anymore, so it was time to upgrade. I love that I can vacuum and mop and set up which days to do this job and set the time. Unfortunately, this one does not have the suction that it should. I have a German Shepherd and some kitti...
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Response from Staples :
Hello, Thank you for taking the time to leave a review. Your feedback is invaluable, and we’re grateful for the opportunity to make things better. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. We're available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET. Kind regards, Shark Clean
September 10, 2025
kevinh29_5385
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Sep 3, 2025
Convenient for organized homes
I received this product in exchange for an honest review. Super cool little machine that is more intuitive than expected. Solid battery life, a functional app, and relatively quiet during operation makes this a good buy. You need to make sure that your floors aren't cluttered, though. That will take away from the effectiveness of the machine mapping out your home. Does ...
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