Customer Reviews for Shark PowerDetect Cordless Stick Vacuum, Bagless, Purple/Gray (IP1251)

Hello, Thank you for taking the time to leave a review. We can see why you’d be upset, and we’re deeply unhappy to hear about the trouble this may have caused. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear about the trouble you experienced with our Shark. We will absolutely share your detailed feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. This shouldn’t have happened, and we apologize for how frustrating the noise and runtime must be. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates. In the meantime, please reach out to our team by phone at 1-855-427-5127, so we can assist you further. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hi there, Thank you for sharing your experience. We’re truly sorry to hear that the brushroll fell off so soon after purchase and continues to come loose during use. That’s certainly not the quality or performance we aim to deliver, and we understand how frustrating this must be. We’d love the opportunity to make this right and help resolve the issue. Please reach out to our Customer Support team at 1-855-427-5127 with your product details so we can assist you further. Your feedback is important to us and will be shared with our product team to help improve future designs. Sincerely, Shark Clean US

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your vacuum clogs easily. We understand how frustrating this must be, and we want to help make things right. It doesn’t seem quite right with how your product is performing and we’d like to ensure it’s functioning as intended. Kindly reach out to our Customer Care team at 1-855-520-7816. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean CA.

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that the vacuum isn’t performing well on your carpet and rugs. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Hi there,\nThank you for taking the time to share your experience — we’re glad to hear the PowerDetect is performing well when it comes to dust and pet hair pickup, and that the single roller design is working conveniently across your floors.\nWe’re sorry to hear that the handheld portion feels heavy and uncomfortable to use. Your feedback about the balance and suction trigger placement is incredibly valuable, and we’ll be sure to share it with our product team. We also appreciate your notes on the Eco mode and attachment selection — especially the need for a shorter dust brush.\nWe’re always working to improve our designs based on real user experiences like yours. If you’d like help finding accessories or troubleshooting the unit stopping unexpectedly, our Customer Care team is here to assist at1-855-427-5127. Thanks again for your honest review and for choosing Shark.\n\nWarm regards,\nShark Clean US

Hello Robin, Thank you for taking the time to leave a review. We're so sorry to hear about the challenges you’ve experienced so far. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Hi Lisa, Thank you for taking the time to leave a review. We truly appreciate your loyalty to Shark and are sorry to hear that the Power Detect Cordless Vacuum didn’t meet your expectations. While we’re glad to hear the suction performance was strong, we understand that ease of use is just as important, and we’re sorry the roller design made it difficult to maneuver. Your feedback is valuable and will be shared with our product team to help improve future designs. If you’d like troubleshooting assistance, please don’t hesitate to contact our Customer Care team at 1-855-427-5127. We’re available Monday–Friday, 9am–9pm EST and Saturday, 9am–6pm EST. Kind regards, Shark Clean US