Customer Reviews for Shark PowerDetect Cordless Stick Vacuum, Bagless, Purple/Gray (IP1251)

Hi there, Thank you for taking the time to share your feedback. We understand how important strong suction performance is, especially when cleaning along edges, around furniture, and in tighter spaces. While we’re glad to hear the fold‑down handle was useful, we recognize that the suction experience hasn’t met your expectations. Your detailed encounter is greatly appreciated and will be shared with our internal teams for review. If you’re open to it, we recommend checking the self‑help troubleshooting guide linked below, as some suction concerns can be improved with a few adjustments. https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide If the issue persists, the instructions at the end of the guide will walk you through connecting with our support team for further assistance. We also see that you’ve already initiated the return process, should you decide to proceed with that option. Kind regards, Shark Home.

Hi Brooklyn, Thanks for sharing your thoughts with us. We’re glad to hear you’re enjoying your PowerDetect Cordless Stick Vacuum, and we appreciate you taking the time to tell us what would make it even better for you. A self-propelled feature is great feedback, and we’ll be sure to pass this along to our product team as we continue improving future designs. If you ever need support or have more suggestions, you can reach us here: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there, Thank you for sharing your experience with the PowerDetect Cordless. We’re really sorry to hear about the repeated battery issues you’ve encountered, especially after owning the unit for about a year. We understand how frustrating that must be and why this has impacted your confidence in the product. Our team has reached out to you by email regarding replacement options, and we encourage you to review that message for next steps. We appreciate you bringing this to our attention, as feedback like yours helps us continue improving our products and support. If you need any further assistance, our support team is still available here: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there, Thank you for taking the time to share your experience. It’s clear how disappointing it feels to really try to love a product, only to find the suction isn’t meeting expectations, the edge cleaning takes too long to activate, and the attachments aren’t as useful or easy to keep track of as you’d hoped. Missing the return window can make the whole experience feel even more frustrating, and we truly understand how that impacts your overall satisfaction. To help improve suction performance and overall cleaning, here’s a direct guide with steps that can maintain and optimise your unit: https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Maintaining-Suction-Power If you believe the vacuum isn’t operating the way it should, we strongly encourage you to work through the self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide If the steps are not successful, please follow the directions at the end of the guide so we can assist you further. Kind Regards, Shark Home.

Hi Malcolm, Thank you for taking the time to share this feedback with us. We’re really sorry to hear about the constant clogging issues with your Shark PowerDetect and the vacuum shutting off whenever you use the smaller attachments. We understand how frustrating it is to deal with repeated interruptions, especially when it only performs well on rare occasions. Having to switch back to your previous vacuum after trying to upgrade is definitely not the experience we want you to have. Please click the link below to try our self‑troubleshooting steps for the clogging and power issues. If the problem isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.ca/en-CA/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thanks for taking the time to share this feedback about your Shark PowerDetect Cordless Stick Vacuum. We’re sorry to hear that the battery life isn’t lasting long enough to finish your cleaning and that the MultiFlex feature is making carpet cleaning tougher than expected. That’s definitely not the experience we want you to have. We’d like to take a closer look into your unit so we can help improve the performance or explore the best next steps. When you can, please reach out to us through our support page at https://support.sharkninja.com/contact-us and our team will be happy to assist. Sincerely, Shark Home

Hi there, Thank you for sharing your experience with this vacuum. Dealing with constant clogs and unexpected shut-offs can make cleaning incredibly frustrating, especially in a home with pets where reliability matters even more. A vacuum should make things easier, not add extra work, and your feedback makes it clear that this unit hasn’t delivered the performance you expected. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.ca/en-CA/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the steps are unsuccessful, please follow the directions provided at the end of the guide. Kind Regards, Shark Home.

Hi Jake, Thank you for taking the time to share your feedback. We’re sorry to hear that the battery life hasn’t met your expectations. We understand how frustrating it can be when the runtime doesn’t last as long as you need, especially when comparing cordless to corded vacuums. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the steps are unsuccessful, please follow the directions provided at the end of the guide. Kind regards, Shark Clean

Hi there, Thank you for sharing your experience. Putting your trust in a new vacuum and seeing the runtime only at 15 minutes, especially on hardwood floors, would be incredibly frustrating. Hearing that the vacuum struggles to move on rugs only adds to the disappointment. That's definitely not the experience we want for you. To help address the runtime and performance concerns, please refer to our self‑help guide here for detailed troubleshooting steps: https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide?redirect=false. If the steps don’t solve the issue, please follow the directions provided at the end of the guide so our team can assist you further. Kind Regards, Shark Clean.

Hi Mg08d, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you’ve experienced when using this vacuum on your washable rugs. We understand how disappointing it can be when the vacuum lifts the rug, shuts off repeatedly due to sensitivity, and makes cleaning feel nearly impossible, especially when you previously had a Shark model that worked well for your needs. This certainly isn’t the experience we want for our customers. We appreciate you sharing these details, and we’ll be sure to pass your feedback along to our product team. To make cleaning throw rugs easier, you can switch to Eco Mode by using the trigger under the handheld. Eco Mode is the recommended setting for throw rugs, as it provides effective suction while being gentler on carpets and rugs and easier to maneuver. In addition, we recommend trying our troubleshooting guide, which may help address the sensitivity and shut‑off concerns you’re encountering: https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide If the issue continues, the guide will direct you to our customer service team for further assistance. Kind regards, Shark Home

Hi there, Thank you so much for taking the time to share your feedback. We’re extremely devastated to hear that you’re experiencing low suction with your Shark vacuum. We understand how frustrating that can be, and please know that we’re here to help. Your experience is important to us, and we’ll be sure to share your feedback with the appropriate internal teams. In the meantime, we recommend visiting our self-help guide linked below, which walks through a few quick troubleshooting steps that often resolve suction concerns: https://support.sharkninja.ca/en-CA/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean CA.