Customer Reviews for Shark PowerDetect Cordless Stick Vacuum, Bagless, Purple/Gray (IP1251)

Hi Mg08d, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you’ve experienced when using this vacuum on your washable rugs. We understand how disappointing it can be when the vacuum lifts the rug, shuts off repeatedly due to sensitivity, and makes cleaning feel nearly impossible, especially when you previously had a Shark model that worked well for your needs. This certainly isn’t the experience we want for our customers. We appreciate you sharing these details, and we’ll be sure to pass your feedback along to our product team. To make cleaning throw rugs easier, you can switch to Eco Mode by using the trigger under the handheld. Eco Mode is the recommended setting for throw rugs, as it provides effective suction while being gentler on carpets and rugs and easier to maneuver. In addition, we recommend trying our troubleshooting guide, which may help address the sensitivity and shut‑off concerns you’re encountering: https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide If the issue continues, the guide will direct you to our customer service team for further assistance. Kind regards, Shark Home

Hi there, Thank you so much for taking the time to share your feedback. We’re extremely devastated to hear that you’re experiencing low suction with your Shark vacuum. We understand how frustrating that can be, and please know that we’re here to help. Your experience is important to us, and we’ll be sure to share your feedback with the appropriate internal teams. In the meantime, we recommend visiting our self-help guide linked below, which walks through a few quick troubleshooting steps that often resolve suction concerns: https://support.sharkninja.ca/en-CA/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean CA.

Hi McLeod, Thank you for taking the time to leave a review. We hear your concerns about your Shark vacuum being extremely difficult to push over carpet. It sounds frustrating that it gets jammed on the carpet pile and only moves smoothly in certain directions. We completely understand how inconvenient this must be, and we’d like to help. We’ll make sure to share your feedback with our internal teams. In the meantime, please refer to our self-help guide linked below for troubleshooting steps: https://support.sharkninja.ca/en-CA/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca. If the issue persists after following those suggestions, you’ll find instructions at the end of the guide on how to reach our support team for further assistance. Kind regards, Shark Clean CA.

Hi there, Thank you for taking the time to leave a review on the Shark PowerDetect. We’re sorry to hear that the dust cup for your vacuum has broken and understand the discomfort experienced with the wheels of your floor nozzle. We understand how frustrating this can be, and we’d like to assist you right away. Please reach out to our team through our support page so we can resolve this promptly. You can access the support page here: https://support.sharkninja.ca/en-CA/contact-us. Sincerely, Shark Clean CA

Hello, Thank you for taking the time to leave a review. We can see why you’d be upset, and we’re deeply unhappy to hear about the trouble this may have caused. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean